Viruses & Malware

I think I have a Virus - how can I remove it?

If you believe your computer is infected with a virus the best method of detection and removal is to run an antivirus scan on the computer. Open your antivirus scanner through the Windows notification area or through the Start Menu and run a full system scan to scan all files on your computer for a virus.

If you're unable to boot into Windows, boot the computer into Safe Mode and run the scan from within Safe Mode.

If the antivirus program detects the virus, a prompt to either move the virus to the virus vault or delete the infected files will be given. Both options are a good way to remove the virus from the computer.

If you do not have an antivirus scan, but still believe a file is infected with a virus, try running an online virus scan. These web sites will scan your computer hard disk drive for any infections. You may also consider installing a free antivirus program on the computer.

Unfortunately, many new viruses can take over a computer and can be very difficult to remove without using sophisticated software and techniques. Remember not to use any online banking accounts or enter your card details whilst you feel the computer is infected with a virus until it has been professionally checked and given a clean bill of health.

If you would like to talk to someone about any problems with your PC, then call your local PC PAL Engineer for assistance today.

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