FAQ – IT Support for Business

IT Support for Business: Frequently Asked Questions

Please read the following common questions and answers regarding our IT Support for Business service:

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What is a PC PAL IT Support for Business service

Your local PC PAL Engineers understand that if your computers are not working, your business isn't working. Our IT Support for Business service is a monthly proactive IT support service that ensures your business IT systems are kept up and running all year round.

For only £12 per month per computer, you’ll receive access to our friendly and experts IT support engineers. It's like having your own IT support department, without the huge staffing costs of running an in-house team.

Are there any restrictions?

There are a few rules and regulations that we ask you to adhere to when using our service:

We will only support computers registered by you on your account and to the same business address.

As an ethical and certified service, we don’t support illegal or pirated software. You must have valid software licenses for your Operating System and all applications on your computer(s). You must supply details of the relevant licence keys if we ask you for them.

It’s your responsibility to back up your software and data before we start work. If you need help or advice about how to do this, just ask. We can help you with this if you don’t feel comfortable doing it on your own. If you are a IT Support for Business customer, you automatically have UNLIMITED online backup space so you can back up your data quickly and easily.

You agree to follow our reasonable instructions, including any security instructions.

You are responsible for running current anti–virus and anti–spyware software and adopting other appropriate security or maintenance procedures.

We operate a fair usage policy. Please see our Terms and Conditions for details.

How and when can I get in touch?

To find your local PC PAL engineer visit our Find Your Local Engineer page. They are waiting to help you today!

Our telephone and remote support team is available from 9am to 6pm Monday to Friday (excluding Public Holidays). Even your engineers need a break so we are also closed Christmas Day, Boxing Day and New Year's Day.

How much does IT Support for my Business cost?

Our IT Support for Business service stats from just £12 per month per computer. We also offer a range of Pay As You Go (PAYG) services, where we charge on a simple hourly basis, so you know where you stand.

Are you going to talk to me in plain English and not in IT jargon?

We never use geek-speak! We understand that you just want your technology to work so you can get on with what you want to be doing. Your PC PAL Engineers are specially trained to explain everything in simple, clear language and in many cases we will be able to log on and fix your issue remotely without you having to worry about a thing.

We don’t use complicated language or jargon. Your local PC PAL Engineer will explain everything clearly and concisely and record details of what they have done and why. We can also advise you on how to get more out of your technology or to stop problems from happening again.

What services do you provide?

No matter how big or small the issue, we can help. We can troubleshoot, fix, optimise, speed up, back-up and set up your computers, smartphones and wireless networks. We’re on hand to advise our customers, helping them to get the most out of their technology.

Do you carry out a credit check?

No, we do not carry out credit checks for IT Support for Business service or Pay as you go (PAYG) support: all of our services can only be purchased with credit or debit cards which are subject to the normal card security checks at checkout online. Please see our Terms and Conditions for further details.

What happens after I sign up?

You’ll receive email confirmation of your registration with us and your local PC PAL Engineer will contact you to help you through the rest of the process.

How can I cancel my IT Support for Business service?

If you would like to cancel your IT Support for Business service, just get in touch and we'll do the rest. Remember there is a minimum 3 months sign up period, and then we need 30 day's notice.

Is there a minimum term for the IT Support for Business service?

Our IT Support for Business service have a 3 month minimum term and you can cancel at any time after that by giving us 30 day's notice. Please see our Terms and Conditions for more details.

How do I sign up for a IT Support for Business service?

It’s easy to become a member. Please visit the IT Support for Business page to locate your local PC PAL Engineer and they will help you through the process.

Do I have to live in the UK to sign up to a IT Support for Business service?

No. Our IT Support for Business can be delivered over the phone or remotely are available regardless of worldwide location. At the present time, all services are delivered in English only!


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