Internet Connection Problems

Cannot connect to the Internet

When you suddenly can't connect to the Internet, any of several things could be wrong. Use this checklist to find and solve common Internet connection problems.

1). Check the Obvious
Unplugged or loose network cables are easy to miss yet one of the most common reasons you might suddenly find yourself unable to connect to the Internet. That's not a problem on wireless networks, but on most laptops the Wi-Fi radio can be inadvertently shut off instead. On home networks, it's also possible someone unplugged the router.

2). False Alarm
What may seem to be a network problem connecting to the Internet is sometimes simply a Web site (or whatever server is on the other end of the connection) being temporarily offline.

3). Check for Computer Firewall Malfunctions
Firewall software running on most computers is intended to prevent unwanted network traffic from disrupting its operation. Unfortunately, these software firewalls can malfunction and start blocking valid Internet traffic. When two software firewalls, such as Windows Firewall plus a third-party product, are installed on the same computer, contention between the two can also incorrectly block traffic.

4). Check for Broadband Router or Access Point Malfunctions
Home networks that use broadband routers are easier to manage than those without one, but technical glitches with the router can also prevent computers from connecting to the Internet. Router failures are caused by overheating, excessive traffic, or simply an older unit going bad. Typical symptoms of a flaky router include computers on the network not being able to obtain IP addresses, or the router console not responding to requests.

5.) Are You Being Blocked By Your Service Provider?
Internet Service Providers (ISPs) can choose to block access from your account if you fail to make payment or otherwise violate the provider's Terms of Service. Especially when using paid hotspots that charge by the hour or day, sometimes people forget to keep their subscription updated. Other common reasons an ISP might block your account include exceeding bandwidth caps, sending spam email, and downloading illegal or inappropriate content.

6). Software Hic-ups
Computers, too, suffer from technical glitches. Although relatively uncommon nowadays, a computer's network adapter hardware might suddenly fail due to overheating or age. Failures in the operating system software that control the adapter, on the other hand, can occur frequently especially with computers that are heavily used. Viruses and worms also may disable or block a computer's network interfaces from functioning properly. Finally, if using a laptop or other mobile device, transporting it from one location to another can corrupt the state of its network.

If you would like to talk to someone about any problems with your PC, then call your local PC PAL Engineer for assistance today.

Find your local PC PAL Engineer here:

Prices from just £49

Leave us a message