Computer & Laptop Repairs in Somewhere Ville
Hello! I'm David Allen and I am your Local PC PAL Computer Repair Engineer serving Somewhere Ville and the surrounding areas.
Whatever your Computer Repair problem, please give us a call on 0121 706 0010 for a discussion about how I can help! I also carry out Laptop Repairs in your Home or Office.
PC PAL's engineers are qualified and experienced and hold one or more of the following qualifications:
TestimonialsDesktopsLaptopsSmartphones and TabletsBusiness
Hear what our Customers say!
Thanks to all my customers who have left feedback:
4.83 out of 5 stars - based on 1411 reviews
As usual I received excellent service from Chris who solved my problems. I will miss him when he leaves and hope that I may still call upon your expertise in the future as I have been a client for a number of years now and value your assistance.5 out of 5 StarsMichael Harris, Coventry - More than a year ago.
very helpful engineer and arrived on time, presentable and efficient.4.5 out of 5 StarsMarlene Stubbs, Solihull - More than a year ago.
For many years Chris Gauden has been a very excellent guide in sorting out my problems on my laptop. His technical knowledge and ability to understand and correct is first class and his teaching technique is clear, positive and very helpful. In his manner he is friendly and relaxed and always gives me confidence that the job will be well done. Even though it costs, it has always been a pleasure to have his visit!4.75 out of 5 StarsDavid Patterson, Solihull - More than a year ago.
You advertise same day service but offered next day. Fortunately my problem could wait and was solved very well when engineer arrived within time slot and having called ahead to advise exact arrival time4.5 out of 5 StarsRoger Newton, Solihull - More than a year ago.
delighted that every thing is working again. Saved me a considerable amount of money not having to purchase a new computer5 out of 5 StarsJohn Gibb from J H Gibb (Melrose) Ltd, Leamington Spa - More than a year ago.
It proved to be a complicated task but I am delighted that Chris succeeded in sorting it out. A job well done. Many Thanks4.75 out of 5 StarsMargaret Robinson, Solihull - More than a year ago.
As usual Chris performed an excellent job for me. I just give him a list of jobs I want doing and he just gets on with it, explaining how it's done. Even set up my Smart tv! Great service with just 24 hr call out.Chris Lamb.
5 out of 5 StarsChris Lamb, Birmingham - More than a year ago.
Chris telephoned before attending, I explained what the problem was and felt confident enough and left him to it. Roughly an hour later he had the problem solved and he advised me he had changed a couple of items for the better and gave me advice on the computer. Very happy to recommend the company.,
4.5 out of 5 StarsJohn Walker, Solihull - More than a year ago.
A “glitch†occurred on my PC which I couldn’t resolve which would have resulted in me spending several hours re-entering 10 month’s information. Chris was able to recover the file and also do some sorting out on my recycle bin and the Cloud5 out of 5 StarsDave By Badger, Solihull - More than a year ago.
4.5 out of 5 StarsLorraine Parker, Solihull - More than a year ago.
4.5 out of 5 StarsLorraine Parker, Solihull - More than a year ago.
Excellent service, hugely beneficial having an expert carrying out the work rather than us trying to muddle through. 5 star service !4.75 out of 5 StarsDan Bradbury from Dan Bradbury Ltd, Warwick - More than a year ago.
excellent knowledge of computers and I can highly recommend PC PAL and will certainly use them again.5 out of 5 StarsJohn Gibb from J H Gibb (Melrose) Ltd, Leamington Spa - More than a year ago.
Very good service from initial telephone call to end of visit with problem solved at a reasonable cost.4.75 out of 5 StarsDavid Hawkins, Birmingham - More than a year ago.
Always prompt and cheerful and willing to help with any concerns. Wouldn't use anybody else.5 out of 5 StarsMary Winter, Leamington Spa - More than a year ago.
I HAVE ALWAYS HAD FIRST SERVICE ON ALL MY VISITS.4.75 out of 5 StarsColin Holloway, Leamington Spa - More than a year ago.
I had some issues with my computer which were swiftly rectified. Chris was friendly, helpful and informative. I cannot fault the service!5 out of 5 StarsGillian Tuckwell, Solihull - More than a year ago.
Chris solved our problem and we are very grateful. His knowledge of computer systems is second to none, Will recommend PCPal to my friends. Many thanks5 out of 5 StarsAlan Jones, Solihull - More than a year ago.
Always excellent service. What else can I say!!!!!5 out of 5 StarsJean Shelton, Birmingham - More than a year ago.
I've used PC pal a number of times before and had cause to call on their skills recently having driven myself into problems because of a general lack of software understanding.
The engineer arrived and corrected the issues along with training for me as he progressed through the task.
The end result is a fully functioning suite of Apple products iMac, MacBook, iPad and iPhones . Just what I needed and one on one training to boot.
Highly recommended.4.5 out of 5 StarsVic Fullard, Solihull - More than a year ago.
we would not use anyone else but this company and Chris4.75 out of 5 StarsJanet Connelly, Solihull - More than a year ago.
Great service computer working better now than it has in months. Very helpful learnt more about my computer Thanks5 out of 5 StarsGill Allibone, Leamington Spa - More than a year ago.
The work I called for was done quickly and efficiently in a very friendly and helpful manner.
Very pleased.
Thank you4.75 out of 5 StarsKeith Moody, Solihull - More than a year ago.
Chris arrived on time and as usual carried out several tasks in updating things on my computers in a pleasant and competent manner.5 out of 5 StarsMike Maddox, Coventry - More than a year ago.
The telephone staff are always knowledgeable and helpful. Chris the technician I always have, is excellent, he has solved many problems for me over the years.4.5 out of 5 StarsMargaret Oswald, Solihull - More than a year ago.
Always a very helpful experience..5 out of 5 StarsVera Macmillan, Solihull - More than a year ago.
I have used PC PAL before, with Chris visiting every time. Chris is very good and efficient, doesn't waste time chatting, just gets on with the job. I always recommend PC PAL to friends and family so that is a testament to your services & the company.5 out of 5 StarsKeith Williams, Solihull - More than a year ago.
I was delighted to have my laptop fixed so quickly. Chris the engineer was extremely patient and kind - even with simple questions I didn’t understand. As well as fixing the laptop, he has sorted out basics plus advised me on upgrades moving forwards. Any additional needs I have in the future I’ll definitely contact PC PAL again!5 out of 5 StarsMichele Scott, Leamington Spa - More than a year ago.
very happy with service given
would recommend with confidence5 out of 5 StarsAnthony Bishop, Birmingham - More than a year ago.
David Allen was very helpful, and solved my PC and Laptop problems. He also left me with excellent advice for the future.n5 out of 5 StarsKeith Everitt, Solihull - More than a year ago.
Chris Gauden-as knowledgeable and efficient as usual! Thanks for the advice.4.75 out of 5 StarsBrian Burch, Solihull - More than a year ago.
The office and the engineer contacted me and visited as promised. The engineer quickly identified the erratic functioning and remedied it by adding memory. The machine is working as new and saving me an enormous amount of wasted time.5 out of 5 StarsChris Barsby, Solihull - More than a year ago.
Chris is very knowlegdeable and I can't find anything negative to say about the service he provides. An excellent job done!! Many, many thanks5 out of 5 StarsStephen Yeomans, Solihull - More than a year ago.
Thank you for coming to attend to and fixing my laptop so promptly. David, the engineer, was very pleasant and professional. I will thoroughly recommend!5 out of 5 StarsKathleen Rogan-pearman, Solihull - More than a year ago.
First class service!5 out of 5 StarsAndrew Glover, Solihull - More than a year ago.
4.75 out of 5 StarsBrian Savin from Savin Productions, Solihull - More than a year ago.
5 out of 5 StarsPhilip Hubbard, Leamington Spa - More than a year ago.
We always use PC Pal for Computer problems. Chris, the engineer who visited us from the Solihull was able to resolve our printer problem very efficiently and was courteous and extremely helpful.Thank you to a first rate company offering 5 star service.
Best regards
Diane Mason
5 out of 5 StarsDiane Mason, Solihull - More than a year ago.
It's always a delight to have Chris come and repair our computers. He does his job and helps me look at other computer/phone issues that I need to consider.
Thank you for your good service Chris.
Maryann4.75 out of 5 StarsMaryann Richard, Solihull - More than a year ago.
As usual, Chris’s friendly smile re-assures us that soon we shall be sorted, & sure enough he identified the problem, which our son hadn’t been able to do, & there was even time for an app to be added to the computer so that I could scan, & a lesson how to do it!4.75 out of 5 StarsJan Adams, Solihull - More than a year ago.
Chris visited on time and dealt in a friendly informative way with all our queries. We were in chaos when he arrived and his calm, easy manner left us in good order and feeling relaxed. A big thank you5 out of 5 StarsAnn Davis, Birmingham - More than a year ago.
An excellent service throughout. Next day response to unrelated problems he has previously attended to. Very knowledgeable and all sorted plus some tuition for me. A lot of work done in 1 1/2 hours at a very fair price. I would highly recommend Chris as a computer 'Fixer' and very patience with us 'Duffers'!5 out of 5 StarsChris Lamb, Birmingham - More than a year ago.
Prompt arrival at arranged time. Problem was sorted within the first quoted hour.
Professional service
Well satisfied5 out of 5 StarsPal Singh, Solihull - More than a year ago.
work done was good....
asked about printer and it was s erviced too
now i need someone to replace the inks please4.25 out of 5 StarsJoy Marshall, Bedworth - More than a year ago.
I am not technically tuned in so this was very helpful. It will probably take me a few more years to really understand but Chris was very patient with me. Many thanks5 out of 5 StarsPat Harvey, Coventry - More than a year ago.
Engineer on time and a call before the visit was made as promised.Reason for the call-out was attended to without delay and a report of the work carried out was made verbally.
Result was as requested with explanation given as to the problem.
4.75 out of 5 StarsJohn Mendus, Solihull - More than a year ago.
We have called upon the services of PCPals several times, and always been delighted with all aspects of the work. Thank you !5 out of 5 StarsPam Rutter, Birmingham - More than a year ago.
Chris has visited on a number of occasions to sort out various but unrelated problems.
Always very polite and immediately assesses the situation and resolves the problem. As yet to catch him out!
Highly recommended.Chris Lamb.
5 out of 5 StarsChris Lamb, Birmingham - More than a year ago.
First class service would recommend your company to anyone who asked me for advice on who to use.
Regards.
Eric Lee.
*****5 out of 5 StarsEric Lee, Redditch - More than a year ago.
Excellent service-would recommend to others.4.75 out of 5 StarsPhil Weston, Birmingham - More than a year ago.
Chris was very efficient, knew exactly how to approach the problem and dealt with it efficiently and effectively.
He also gave us information about purchasing another laptop, but there was no hard sell, just good, plain advice
I will certainly use your company again should I have another problem.
Thank you for 'getting me back in the real world'.
Val5 out of 5 StarsVal Dillon, Coventry - More than a year ago.
Usual friendly efficient service. Thanks Chris.5 out of 5 StarsTerry Bennett, Birmingham - More than a year ago.
4.75 out of 5 StarsDavid Sykes, Solihull - More than a year ago.
Absolutely fantastick sevice that’s why I stick with pc pal5 out of 5 StarsChristopher Burch, Solihull - More than a year ago.
Once again,Chris sorted out the problem very quickly and courteously.It was a pleasure to have things put right so effeciently.5 out of 5 StarsIsabel Stewart, Solihull - More than a year ago.
Chris was most patient and helpful in installing Windows 10 etc and briefly explaining the difference from W 7.5 out of 5 StarsJohn Peeney, Halesowen - More than a year ago.
Best computer engineer I have ever had, did everything he could to solve my problems with success.
Will recommend him and your company to my friends.5 out of 5 StarsLorraine Parker, Solihull - More than a year ago.
5 out of 5 StarsJames Jarvie, Henley-in-arden - More than a year ago.
5 out of 5 StarsBeryl Boulter, Solihull - More than a year ago.
4.75 out of 5 StarsKeith Brown, Birmingham - More than a year ago.
5 out of 5 StarsPamela Mitchell, Solihull - More than a year ago.
Excellent service - couldn't be better5 out of 5 StarsGary Clynick, Warwick - More than a year ago.
Useful help installing and repositioning a new router and understanding the upgrading process. Helpful instruction in using the apps. As a very basic user it is useful to have very simple step by step explanation as to what is happening. I am hopeful of making some progress. Thank you for today's help.4.25 out of 5 StarsAlan Kirkby, Solihull - More than a year ago.
It was a huge relief to get my computer working properly again. Many thanks.David
5 out of 5 StarsDavid Jackson, Coventry - More than a year ago.
Chris is a very helpful engineer.4.75 out of 5 StarsNeal Owers, Birmingham - More than a year ago.
Chris arrived promptly and was very courteous and understanding. All went well until I have just tried to print off the receipt which was e-mailed to me but can't manage to do it. Will need to contact him to see if I'm doing something wrong. If not, I trust he'll return to sort things out.4.75 out of 5 StarsAnn Lucas, Solihull - More than a year ago.
As usual, Chris gave us truly excellent service. What seems to us to be impossible, Chris does with great expertise.5 out of 5 StarsJohn Billam, Solihull - More than a year ago.
really pleased with the work done5 out of 5 StarsJeffery Hudson, Birmingham - More than a year ago.
4.5 out of 5 StarsCyril Honeybul, Solihull - More than a year ago.
Slotted me in at short notice. Chris was great, friendly and courteous. He knew his stuff and was clearly going to spend all the time required to sort my problem out.
I would have no hesitation in recommending him.5 out of 5 StarsJames Davie, Solihull - More than a year ago.
4.5 out of 5 StarsNoel Oguego, Solihull - More than a year ago.
Chris was friendly knowledgable and very efficient. No complaints and I will certainly use you again if necessary4.5 out of 5 StarsJohn Hand, Redditch - More than a year ago.
4.75 out of 5 StarsTerry Morgan, Solihull - More than a year ago.
Today Chris visited yet again, to my loyal laptop who he has tried to keep going for so long. it is well past it's sell by date. Sadly I fear it can no longer be fixed for what I need. having discussed at length a replacement Chris has gone the extra mile & advised, on what I should be looking for, for the replacement. He will also help set up a new one, add what I will need from the old laptop & see me ok again. many thanks5 out of 5 StarsLesette Fletcher, Evesham - More than a year ago.
Chris got my pc up and running following a disc boot failure. Lots of good clear advice also given which was greatly appreciated. Would not hesitate to use this service again, thank you!4.75 out of 5 StarsTony Rees, Solihull - More than a year ago.
Chris arrived in good time,was very pleasant and competent AND understood the needs of an older person who is computer illiterate.! A very good service. Thank you4.75 out of 5 StarsLinda Paine, Redditch - More than a year ago.
I have used the service on more than one occasion and have always been pleased with the service. A prompt response to a phone call AND A RELIABLE SERICE.5 out of 5 StarsMaureen Booth, Birmingham - More than a year ago.
Chris turned on time and sorted everything out quickly and efficiently.4.25 out of 5 StarsNigel Burton, Solihull - More than a year ago.
Fabulous service from Chris, as ever. No job is too small or too big. All questions are answered clearly and solid advice offered. I have been using PC Pal for a number of years and would never go anywhere else. I absolutely trust PC Pal, they have never let me down. Knowledgeable, friendly service. I 100% recommend them.5 out of 5 StarsRozanne Trudgon, Birmingham - More than a year ago.
5 out of 5 StarsDawn Donovan, Coventry - More than a year ago.
Cris very very good no problems at all.5 out of 5 StarsAllan Rooke, Birmingham - More than a year ago.
excellent service and advice. Would use again and recommend to others5 out of 5 StarsAndrea Robertson, Birmingham - More than a year ago.
Polite and helpful. Thanks.4.25 out of 5 StarsHelen Coleman, Solihull - More than a year ago.
Always very helpful and friendly.Someone we can trust.
4.5 out of 5 StarsEileen Kerrigan, Coventry - More than a year ago.
The Engineer was very thorough. All the work was carried out and my computer and Kindle are workingI need my computer because I do most of my shopping online..
I also chat to my family. Also just general browsing.
A.J.Herbert.
5 out of 5 StarsAudrey Herbert, Birmingham - More than a year ago.
once again needing PC Pal. They never let me down & always fix my laptop. Thank you so much Chris4.75 out of 5 StarsLesette Fletcher, Evesham - More than a year ago.
I've ticked all aspects of today's service as excellent & it's true! What a relief to get my computer mended in a stress free way!Many thanks to Chris - really a friend in need.5 out of 5 StarsIsabel Stewart, Solihull - More than a year ago.
I was very satisfied with your service4.75 out of 5 StarsPeter Bottomley, Solihull - More than a year ago.
Chris Gauden dealt with all my problems cheerfully and effectively - as usual. The problems related mainly to email issues which had been troubling me for some time, and also some toolbar questions.4.75 out of 5 StarsMichael Sharpe, Stratford-upon-avon - More than a year ago.
Absoulty fantastic sevice canot fult it the laptop has not blown up yet it has not set me on fire yet.lovely staff well mange and well trianed and I have not had my balls electrocuted by my laptop yet.after the Sevice ether absolutely fantastink job keep up the good work5 out of 5 StarsChristopher Burch, Solihull - More than a year ago.
Always satisfied with Chris' service.5 out of 5 StarsTerry Bennett, Birmingham - More than a year ago.
Chris was very thorough, professional and patient. He has sorted out computer problems for us before, and so I was confident that he could do so on this occasion.4.75 out of 5 StarsSheila Vince, Coventry - More than a year ago.
Unfortunately, my computer was beyond help but I was very pleased with the advice given regarding purchasing a new computer which I have now done. I would use PC Pal again and would recommend to friends.5 out of 5 StarsLinda Lyons from P J Lyons Developments Ltd, Solihull - More than a year ago.
Such a lovely service. The gentleman who came to my house to sort the problem was so good. Excellent value for money!5 out of 5 StarsRose Dixon, Solihull - More than a year ago.
As usual Chris was able to identify the problems which I had experienced and to correct them with clear explanations to guide me on ongoing use of my laptop. I was very grateful for his work and appreciative of his guidance5 out of 5 StarsDavid Patterson, Solihull - More than a year ago.
Chris has been our expert for a number of years and always gives outstanding service. Totally reliable.5 out of 5 StarsDavid Howells, Warwick - More than a year ago.
Thank you.Great service.Chris was very helpful.5 out of 5 StarsNeal Owers, Birmingham - More than a year ago.
Very pleased with the service, professional and friendly, will certainly use again.5 out of 5 StarsMichael Fox from Argyle Fox Finance, Solihull - More than a year ago.
Chris Gauden gave, as usual, very excellent service in identifying fault with a hard drive, obtaining and installing a new solid state drive and returning all to normal working order. Having recently had to obtain help from an alternative supplier ( Chris was on holiday - half term)I was reminded how highly experienced and knowledgeable Chris is and so good at explaining what he is doing to help me to understand better.5 out of 5 StarsDavid Patterson, Solihull - More than a year ago.
5 out of 5 StarsAnn Shirley, Birmingham - More than a year ago.
Chris is always very helpful and extremely knowledgeable so that when solving problems he uses his expertise to think around the subject and makes useful and helpful suggestions for my use of the laptop. He also explains very clearly to enable me to learn more.
His approach is always friendly and courteous.4.75 out of 5 StarsDavid Patterson, Solihull - More than a year ago.
First class and friendly service that, as always, sorted out my computer problems. I would recommednd the service to anyone.4.75 out of 5 StarsDavid Grant, Stratford-upon-avon - More than a year ago.
I have used PC Pal several times and the service is always excellent.
Helpful, thorough, and not patronising.5 out of 5 StarsNick Brown from Navigation inn, Henley-in-arden - More than a year ago.
Fantastic response to worried pensioner still running a thriving business. David helped my partner with her business computer and we both will be using him for periodic checkups. Its a good feeling to know we can rely on your support.5 out of 5 StarsRhys Sandbrook, Bromsgrove - More than a year ago.
Very pleased with Chris. Very efficient and friendly.5 out of 5 StarsLinda Lyons, Solihull - More than a year ago.
It was Chris Gauden who visited (not David). As usual, Chris gave truly excellent service and took trouble to explain what needed to be done. We are very satisfied with PC Pal and Chris.5 out of 5 StarsJohn Billam, Solihull - More than a year ago.
Engineer was a very pleasant person who did his work quickly and efficiently and did more in the hour that I had asked for. I found him friendly and informative and would definitely ask PCPal to come again if I had further problems.4.75 out of 5 StarsJennifer Lorch, Leamington Spa - More than a year ago.
Chris is always very pleasant and helpful. I would recommend him 100%5 out of 5 StarsPamela Mitchell, Solihull - More than a year ago.
Moving house can be somewhat stressful and so it was very helpful to have prompt, reliable service for reinstalling PD, printers etc. One less thing to thonk about!5 out of 5 StarsKeith Barrett, Solihull - More than a year ago.
Excellent response time ----- Chris, the engineer, arrived almost before I had put the phone down to request a visit !!!!!As always, all problems were solved quickly.
An excellent service.
5 out of 5 StarsJean Shelton, Birmingham - More than a year ago.
I had a problem with Outlook. I spent several days trying to sort it to no avail. PC Pal fixed it. What more could you ask!4.75 out of 5 StarsRex Smith, Solihull - More than a year ago.
CHRIS FIRST CLASS NO COMPLAINTS5 out of 5 StarsAllan Rooke, Birmingham - More than a year ago.
Very good service.Can Highly recommend.
many thanks4.75 out of 5 StarsWilliam Webster, Solihull - More than a year ago.
Chris is my 'go to' man whenever I am unsure of what is happening on my PC or laptop - I am technologically illiterate (really!) and yet he has the knack of helping me understand everything.I treat him as an outsourced member of my team.
Thank you Chris.
5 out of 5 StarsYvette Elcock from Moonraker Development Services Limited, Birmingham - More than a year ago.
4.25 out of 5 StarsJohn Mather, Solihull - More than a year ago.
The high scores speak for themselves5 out of 5 StarsGlen Truman, Solihull - More than a year ago.
Excellent service
If necessary will definitely use again5 out of 5 StarsPeter Smith, Solihull - More than a year ago.
Had to phone Chris later as I wasn't sure how to "drag something" he kindly talked me through it and everything is working fine now.I had also recommended your company before.4.5 out of 5 StarsCynth Edwards, Solihull - More than a year ago.
I made a complete mess of my computer settings due to a combination of key error and request onn the screen. The firm sent their best problem solver and normality returned within 10 minutes........What a superb service as always and well worth the fee5 out of 5 StarsRobert Holl-allen, Solihull - More than a year ago.
All went as previously explained to me: call in advance, arrival, then fix. Engineer very good, fixed problem and explained some of this to me. Also fixed a performance issue - a bonus.My only thought would be that there is an unknown element to fixes in terms of the time (& thus cost) to fix. Maybe provide estimate after the first 5-10 minutes of problem analysis.
4.75 out of 5 StarsPeter Nash, Redditch - More than a year ago.
My laptop suffered liquid damage, and I thought that all files were lost. Even the recycle bin was showing as empty!
But David came to the rescue, found all the files and photographs and moved them to my new laptop very efficiently.
PC PAL were careful not to make any promises in advance, so I realised that I was risking the cost of a callout. In the event, it was well worth it and I shall certainly use PC PAL again and recommend them to friends.5 out of 5 StarsPam Rutter, Birmingham - More than a year ago.
Always the same smiling Chris, who patiently talks through the problems, & helps with new stuff!5 out of 5 StarsJan Adams, Solihull - More than a year ago.
For the past few years I have relied on one of two engineers from PCPAL to attend and help in whatever was the PC problem of the moment. The quality of the assistence given has always impressed me - whether it was from David Allen or Chris Gauden.5 out of 5 StarsDiana Hanson, Solihull - More than a year ago.
I was confident your technical man was reliable as it is not the first time I have asked for help. They know what they are doing ,
So I will a,ways call pc Pal as usual if I need helping.4.25 out of 5 StarsDesiree Holloway, Leamington Spa - More than a year ago.
Chris was punctual, quickly diagnosed the fault and proceeded to fix it. He was friendly, efficient, knowledgeable, and was able to fix the fault and increase the speed of my machine.
I was impressed by his professionalism and would certainly recommend PC PALs.5 out of 5 StarsDavid Eden, Birmingham - More than a year ago.
Would recommend to friends4.5 out of 5 StarsJean Whitehouse, Nuneaton - More than a year ago.
Chris came to sort out my problems with my Laptop. As always, a prompt, excellent service. I would recommend him (PC Pal) to anyone needing computer help.5 out of 5 StarsJean Shelton, Birmingham - More than a year ago.
I would certainly use your services again.4.75 out of 5 StarsMaureen Asquith, Solihull - More than a year ago.
Unfortunately we had rather a long wait for service as there is no longer another engineer to cover for someone on holiday, & of course there was quite a build up of work to be covered, which for some customers could be very critical, but Chris managed to fit us in before we too went on holiday.4.75 out of 5 StarsJanet Adams, Solihull - More than a year ago.
Thought my old computer was dead- now working fine again. Excellent advice on replacing it with new, etc. and brilliant value for money. Thank you.4.75 out of 5 StarsBrian Cox, Solihull - More than a year ago.
5 out of 5 StarsGlenn Williams, Solihull - More than a year ago.
All my issues were resolved quickly and efficiently, plus a few more I was not aware of.
Would have no doubt about recommending5 out of 5 StarsPeter Smith, Solihull - More than a year ago.
The usual superb service, on time friendly top rate value for money. Try and do it yourself then send for PC Pal!5 out of 5 StarsGordon Archer, Warwick - More than a year ago.
PC Pal responded quickly to my request. The problem was assessed and the new equipment acquired and installed within one man hour.
Very satisfied.5 out of 5 StarsTrevor Smallwood, Solihull - More than a year ago.
I think Chris is great, he sorts out my stupid mistakes and leaves me feeling that I am less stupid than I think.
Many thanks Chris.4.75 out of 5 StarsDavid Gurnham, Solihull - More than a year ago.
Efficient friendly service.4.75 out of 5 StarsAnne Hand, Solihull - More than a year ago.
Like so many companies, Computers form an essential part of our business without which we could not operate.Having Chris's expertise and IT ability to hand is reassuring for going forward. It's like having an IT department available for small companies - perfect.
Thanks Chris for a great job and your kind offer of continued support.
5 out of 5 StarsCiro Lanza from Austart UK Ltd, Birmingham - More than a year ago.
Continued use of your services indicates satisfaction.5 out of 5 StarsCyril Honeybul, Solihull - More than a year ago.
I am 72 years old and not a PC geek. The start up menu was refusing to operate and it transpired that a new hard drive was required. This was diagnosed and replaced, on one visit, with a new hard drive with no fuss and all other elements installed. I have no hesitation in recommending you to others.4.75 out of 5 StarsRoy Summerfield from Midlaw Legal Services, Birmingham - More than a year ago.
As always, fabulous service again.Sorted out my scanning to the PC issue and lack of access and subsequent encryption installation ahead of GDPR requirements.
Chris is technically supremely proficient and yet can 'dumb' it down for me.
Thank you.
4.75 out of 5 StarsYvette Elcock from Moonraker Development Services Limited, Birmingham - More than a year ago.
From time to time, my computers start to misbehave. Chris has been on hand to out them straight in a friendly helpful way.4 out of 5 StarsJeff Munden, Solihull - More than a year ago.
an exellent service sorted out my problem thanks5 out of 5 StarsJohn Hill, Birmingham - More than a year ago.
Excellent service. Very helpful to a non-tech user. Happy to recommend to others.4.75 out of 5 StarsSusan Gomm, Solihull - More than a year ago.
4.75 out of 5 StarsRachel Wade, Coventry - More than a year ago.
5 out of 5 StarsPatricia Fennell, Birmingham - More than a year ago.
I was so impressed by the patience of my 'New best PCPAL!".exceptional, calm, polite and friendly service.
Highly recommend.
5 out of 5 StarsClaire Cordery-campbell, Coventry - More than a year ago.
As usual, Chris gave us excellent service and went to a great deal of trouble to make sure that our computers were working perfectly. It is so reassuring to know that we can call on someone who knows what is wrong and can put it right immediately.5 out of 5 StarsJohn Billam, Solihull - More than a year ago.
Chris was polite and quickly identified the problem. Carried out the work efficiently and no-fuss5 out of 5 StarsSandra Oakes, Solihull - More than a year ago.
Great service from P.C. Pal, and from Chris, the engineer who carried out repairs. Highly recommended.4.5 out of 5 StarsAlan Hornsby, Solihull - More than a year ago.
I had a catalogue of issues for apc and laptop. all were resolved. i understood what was done and am back using my equipment, it is secure and backed up.
good to feel confident with the equipment5 out of 5 StarsJulia Burton, Birmingham - More than a year ago.
As per usual, an excelllant service
Egineer was Able to fix on si te
Arrival time as stated by he very pleasant
lady in the offivce
Very many thanks
David5 out of 5 StarsDavid Pouncey, Birmingham - More than a year ago.
A very helpful engineer, with the problem cleared up effectively, and well explained.4.25 out of 5 StarsRichard Harris, Solihull - More than a year ago.
I am always satisfied with this company, they are efficient and helpful5 out of 5 StarsMary Winter, Leamington Spa - More than a year ago.
The engineer was polite,prompt and very professional. I would be happy to recommend Chris for any PC problem or updating.5 out of 5 StarsAlison Sharma, Solihull - More than a year ago.
Brilliant service from PC Pal and would definitely recommend them to others.5 out of 5 StarsLesley Gillett, Warwick - More than a year ago.
I am very satisfied with the help I received5 out of 5 StarsJoan Humphreys, Warwick - More than a year ago.
Because of slow download speed and lateness of the hour, Chris took the machine away and completed the job off site.
Made a brilliant job sorting all the problems. Great value.5 out of 5 StarsMichael Richardson, Solihull - More than a year ago.
Chris was very helpful in sorting out a number of small computer problems when he visited today. All solved with technical expertise and good humour.5 out of 5 StarsTerry Quigley, Solihull - More than a year ago.
4.75 out of 5 StarsJoan Wilkinson, Stratford-upon-avon - More than a year ago.
Totally rate Chris @ PC PAL - brilliant service - nothing is too much trouble and his knowledge is incredible - very highly recommended from me.Rita O' Toole
Diretor
Exhibit R Limited5 out of 5 StarsRita O'toole from Exhibit R Limited, Solihull - More than a year ago.
I have used this service about 3 times and have been very pleased with the service received. Phone calls are followed up very quickly and appointments are kept promptly.5 out of 5 StarsMaureen Booth, Birmingham - More than a year ago.
Good friendly service. Engineer willing to explain what was the problem and how he was dealing with it.4.75 out of 5 StarsAnne Hand, Solihull - More than a year ago.
I have recently had two laptops repaired and updated by Chris. Very fast, friendly and competent service, many thanks.
Mrs Hazel Gibbs5 out of 5 StarsHazel Gibbs, Solihull - More than a year ago.
Great service and engineer sorted issues out very quickly.Would certainly recommend to any0one who has a computer problem
4.5 out of 5 StarsRichard Jackson, Solihull - More than a year ago.
So glad I got in touch with this company, as I don't really know the technology of the inside of a computer. My printer and scanner was installed again but even better than it was previously before I messed with it and uninstalled both of them. Will definitely contact again if needed, I will recommend the company to anybody who needs help. Also I wasn't made to feel I was a computer idiot. Very much appreciated the experience and knowledge of the engineer5 out of 5 StarsJulie Young, Birmingham - More than a year ago.
I always get the most professional of service with good explanations of cause and effect. David is a wonderful engineer and I heartily compliment him.5 out of 5 StarsBrian Cordery, Coventry - More than a year ago.
David Allan's diagnosis was excellent for a difficult hardware problem.
Very pleased with the solution.4.25 out of 5 StarsRonald Elliott, Warwick - More than a year ago.
A Professional, and expert servicethank you
Tony Taylor
4.75 out of 5 StarsAnthony Taylor, Birmingham - More than a year ago.
We had a problem with our email address book. PC Pal sorted it out. Great service from a helpful and knowledgeable engineer.4.5 out of 5 StarsRex Smith, Solihull - More than a year ago.
Brilliant service. Chris Gauden phoned to let me know when he would be coming and corrected the fault with my Kindle e-reader. He was very pleasant and polite. I will definitely use PC Pal again and recommend this service to others. Many thanks for your help.5 out of 5 StarsLesley Gillett, Warwick - More than a year ago.
I realise David has left the team and therefore I had to wait several days for the repair. However, I have used PC PAL on a number of occasions, either to repair my computer or to receive a tutorial. Chris, who is the computer engineer, is always prompt courteous and friendly. He has the ability of translating technical jargon into language that I can understand. This is a great gift. As such, I have already recommended PC Pal to a number of people. Their expert work is second to non. Thank you4.75 out of 5 StarsCarole Pocknell, Solihull - More than a year ago.
Prompt and excellent service. Engineer answered any questions and helped me a great deal........he gave me good advice and explained in simple terms. Thank you very much.5 out of 5 StarsShirley Harriman, Solihull - More than a year ago.
4.5 out of 5 StarsMary Sparks, Solihull - More than a year ago.
As good and friendly as ever. Many thanks5 out of 5 StarsRichard Willans, Solihull - More than a year ago.
Chris has 'sorted out' a few of my problems I have had. I have found he gives an excellent service. Quick to pick up my problem, explains what he is doing and always corrects "the problem" I would recommend him (and I have done to my friends) without any hesitation.
Keep up the good work.5 out of 5 StarsJoan Eardley, Solihull - More than a year ago.
4.75 out of 5 StarsJohn Gibb from J H Gibb (Melrose) Ltd, Leamington Spa - More than a year ago.
The engineer got down to job in hand without delay, concentrating on the task but at the same time being friendly,approachable and perfectly happy to pass the time of day. He sorted out the problem and explained what had gone wrong. He also gave me some general advice on windows 10 as a new PC is on the cards. My aging PC is now performing well and is so much faster so well done and thank you.4.25 out of 5 StarsJohn Levison, Solihull - More than a year ago.
Highly efficient, reliable and good humoured4.5 out of 5 StarsIan Hudson, Bromsgrove - More than a year ago.
Chris Gauden is most polite, respectful,and friendly. Never gives up with any problem. Excellent service.5 out of 5 StarsThomas Cassels, Coventry - More than a year ago.
One more example of your exceptional ability and efficiency. Many thanks.5 out of 5 StarsAlan Sturley, Warwick - More than a year ago.
Chris is always efficient and friendly. I call whenever I have an issue with my computer.4.75 out of 5 StarsBarbara Mansfield, Stratford-upon-avon - More than a year ago.
I am constantly impressed by the service I receive from Chris and PC Pal. Nothing is too much bother and every issue has been quickly and satisfactorily resolved. He seems unflappable.Keep up the good work.
Yvette
5 out of 5 StarsYvette Elcock from Moonraker Development Services Limited, Birmingham - More than a year ago.
As ever terrific efficient and patient service from Chris.5 out of 5 StarsPhilip Artingstall, Coventry - More than a year ago.
As usual, Chris identified and solved the problem quickly and efficiently.5 out of 5 StarsJohn Billam, Solihull - More than a year ago.
Chris
was able to answer all our questions5 out of 5 StarsDerek Lardner, Solihull - More than a year ago.
As usual, the service was brilliant! All the data from my 'dead' old computer and laptop has been transferred to my working laptop - quick, easy (for your engineer - I'm hopeless at such things) and all done with a smile.Thank you so much.
Chris
5 out of 5 StarsChris Adderley, Solihull - More than a year ago.
Very quick to respond to initial enquiry and an appointment made for the next day. My problem was quickly resolved and I am impressed that Chris asked if there were any other issues he could help with given I had paid for a time slot. I very much appreciate the personal service I have enjoyed from Chris - he shows great patience in explaining the technical details in a way I could understand. Overall, highly professional and I would strongly recommend.5 out of 5 StarsSusie Adams, Henley-in-arden - More than a year ago.
My operating system Windows 10 suddenly through a'Wobbly',not for the 1st time. Numerous problems as far as I was concerned and well beyond my knowledge. Chris Gauden,the engineer came out in 48 hours and completely rectified the problem plus carrying out other remedial work and provided very useful information on using other aspects of Windows 10. Excellent service.Chris Lamb
4.75 out of 5 StarsChris Lamb, Birmingham - More than a year ago.
Friendly, constructive, confident and sucessful visit. Will always use and refer your excellent service.5 out of 5 StarsBrian Freeman, Birmingham - More than a year ago.
Thanks again to Pc Pal for sorting out my computer. It was knocked out after last weekends sudden storm. Chris was very efficient, courteous and professional. Excellent job and they will always be the guys I call when I have a tech problem. Thanks aagain.4.75 out of 5 StarsStephanie Morris , Birmingham - More than a year ago.
Another positive experience. Always findd Chris to be very efficient. Answered all my questions,
explaining everything in a clear way.
Would highly recommend.4.75 out of 5 StarsAnita Clarke, Solihull - More than a year ago.
Good, trustworthy, knowledgeable and reliable service - just what is required when needed - simple!4.5 out of 5 StarsPhil Howitt, Solihull - More than a year ago.
Many thanks for your help and advice. I look forward to in stalling the improved broadband next week.
One odd thing: this morning the old router is working much better and I can once again access e-mails etc!4.5 out of 5 StarsGraham Penton, Solihull - More than a year ago.
Chris G telephoned with his Eta and was most helpful and patient.He
solved all the problems . We would highly recommend his approach to the job.5 out of 5 StarsAnthony Cliff from AP & MD Cliff LLP, Birmingham - More than a year ago.
Very good engineer, got the job done quickly once here!4.25 out of 5 StarsDidi Godman from Carters of Moseley, Birmingham - More than a year ago.
Chris arrived within the time quoted, just over 2 hour from my call. He was friendly and efficient. He fixed various problems with our PC and router, and explained what could not be fixed and why. I was very impressed by the service and have recommended PC Pal to my friends.5 out of 5 StarsAndy Gotts, Leamington Spa - More than a year ago.
It was really a good experience and friendly too, provided the service I wanted.4.25 out of 5 StarsIan Thorne, Solihull - More than a year ago.
Always a great service that's well explained in a language I can understand that's good value for money.5 out of 5 StarsSusan Potts, Solihull - More than a year ago.
would not hesitate to recommend pc pal.will use again.4.75 out of 5 StarsNeal Owers, Birmingham - More than a year ago.
As always friendly helpful advice and help. Chris was very patient with our inexpert knowledge. Will recommend to anyone unsure and uncertain with technology. Theses guys will guide you safely and patiently through what can be a mibefield and confusion.4.75 out of 5 StarsChristine Hewitt, Solihull - More than a year ago.
As usual a first class response from Chris and nothing was too much trouble for him. This is why I keep coming back to you5 out of 5 StarsGraham Sutherland from Arden Tour Guides, Warwick - More than a year ago.
I had managed to log out of my email account and had spent many hours trying to get it back, eventually giving up and creating a new one. Still needed help with syncing my contacts to new account and various other issues.
Chris came and recovered my original gmail account which wasn't easy! He also showed me how to boost my storage (tablet) .
Stress over. Couldn't be happier. Thank you.4.5 out of 5 StarsPatricia Mitchell, Warwick - More than a year ago.
I was very happy with the engineer who was very helpful and patient.5 out of 5 StarsPauline Hart, Newport - More than a year ago.
Prompt friendly efficient & service as usual.4.75 out of 5 StarsMorris Gent, Solihull - More than a year ago.
4.5 out of 5 StarsMike Donohoe, Solihull - More than a year ago.
I have used your Company several times and have always been very satisfied4.75 out of 5 StarsJoan Humphreys, Warwick - More than a year ago.
Engineer called before call ,turned up on time and was very helpful and advised of a few additional things to help usage.
Very impressed and would definitely use again.4.5 out of 5 StarsChristine Haynes, Redditch - More than a year ago.
Excellent service and help, will definitely use again and recommend to friends4.5 out of 5 StarsBarbara Archer, Warwick - More than a year ago.
I always feel confident using the company, the engineers are so helpful thankyou5 out of 5 StarsMary Winter, Leamington Spa - More than a year ago.
Excellent service to a new customer. Your engineer Chris was very friendly, explained as he worked, and completed everything I had requested. Would use again without any hesitation. Also felt charges were made clear at outset and represent very good value.5 out of 5 StarsPhilip Parkes, Stratford-upon-avon - More than a year ago.
Great help and support, as always from Chris5 out of 5 StarsNeil Farmer, Stratford-upon-avon - More than a year ago.
Very helpful5 out of 5 StarsSusan Gomm, Solihull - More than a year ago.
I have used PC pal on several occasions and been very pleased with them. Would not use anyone else as I find them very reliable, trustworthy and friendly would recommend to anyone.5 out of 5 StarsDorothy Jenkins, Coventry - More than a year ago.
chris is a very patient good person
and thorough.....5 out of 5 StarsJoy Marshall, Bedworth - More than a year ago.
Very satisfied with technical investigation of the basic problem, and with other advice and cleanups provided.4.75 out of 5 StarsJeremy Stevens, Warwick - More than a year ago.
I have been using PC PAL for 4/5 years and have always been pleased with the service both engineers have been very pleasant5 out of 5 StarsGillian Tallis, Warwick - More than a year ago.
A 5 star service, as usual!5 out of 5 StarsMike Doyle from Doyles Accounting Limited
, Birmingham - More than a year ago.
Chris wes very helpful in putting programmes on my computer which I asked for. He also explained what he was doing and how to use windows 10 which I am unfamiliar with.4.25 out of 5 StarsHilary Maynard, Warwick - More than a year ago.
Very good. When things go wrong with machines you don't really understand It's great to get Chris or David to come out and sort it. And they always do as far as I'm concernedChris Lamb
4.75 out of 5 StarsChris Lamb, Birmingham - More than a year ago.
I have used PC Pal in the past and when I needed an update on my computer I went straight to their page and booked a visit on line and an engineer can next day. The work was completed quickly and thoroughly. I will have no hesitation in using them again.Audrey Herbert.
5 out of 5 StarsAudrey Herbert, Birmingham - More than a year ago.
An entertaining morning watching a skilled man at work. He was friendly and good at explaining what was happening without making you feel totally inadequate on the IT front.4.5 out of 5 StarsDavid Jones, Coventry - More than a year ago.
I am a person not very good on computers, but the service I received was excellent.4.5 out of 5 StarsKay Wainwright, Newport - More than a year ago.
Always a pleasure to have Chris around. Excellent, friendly, efficient service.4.75 out of 5 StarsTerry Bennett, Birmingham - More than a year ago.
Last used PC Pal 6 years ago. David came then. Just as good now as then. Helpful, quick and friendly service at a reasonable price. Would highly recommend. Thank you. David Adams.5 out of 5 StarsDavid Adams, Solihull - More than a year ago.
David the engineer was so helpful and polite, I am an OAP so very worried about computer problems, but David understood the problem reassured me and sorted out the problem as well as setting up my laptop to make it easier to use for me.
Thank you David and PC Pal it's good to know you are there to help if I have any more problems.4.5 out of 5 StarsKeith Shovelton, Solihull - More than a year ago.
Very helpful and did a good job.4.75 out of 5 StarsEileen Kerrigan, Coventry - More than a year ago.
My late wife Shena was the main account holder for her Microsoft XP computer. As a retired journalist, she used the computer every day; she loved writing. Shena allowed me to use it,and I became one on the list in MY DOCUMENTS. Eventually Shena set me up with my own screen saver and desk top, which I could easily select. Shena died in 2014.
On 3rd April I was reading one of Shena's files when an Avast security display appeared on the screen for a system update. After the process was finished I closed down. I switched on later, but to my horror, the display was not my usual one, but a blue screen with a few icons circa 2010. Where was my screen? I don't know whether I may have somehow pressed a wrong key, or what had happened.
On Tuesday I phoned PC PAL before 9.00am, and was told that David would pay me a visit between 1.00 and 3.00pm.
In fact Chris rang the doorbell just before 3.00pm, came in and got on with sorting out the problem which he had dealt with before on other computers. He eventually got it going again and everything was back to normal.
Unless you are dealing with these sort of problems every day, where do you start?
Without companies like PC PAL we would be in a fix. Its about knowing.4.5 out of 5 StarsColin Mason, Solihull - More than a year ago.
David was so helpful'cos he made contact while i was stuck in hospital and we were able to arrange an 8 am call for the next day - it suited my compressed diary and the problem was fixed - leaving me better informed how to avoid a repeatsecurity breach.5 out of 5 StarsGraham Leeke, Leamington Spa - More than a year ago.
First time I had used PCpal. And it won't be the last. I was having a real problem with my desk top. ( Blue screen & running real slow ) But they had it sorted, and for a good price too. Highly recommend.4.75 out of 5 StarsPaul Hayes, Birmingham - More than a year ago.
Very satisfied with the service, Chris arrived well within the booked time. He worked at sorting out the problems I had, and nothing seemed to beat him!4.75 out of 5 StarsPeter Braithwaite, Solihull - More than a year ago.
Can't fault the speed and quality of service - we'll use PC Pal again!5 out of 5 StarsStella Watts, Bromsgrove - More than a year ago.
Try and do it yourself and then send for PC Pal, it's less expensive in the long run!5 out of 5 StarsGordon Archer, Warwick - More than a year ago.
ever since using your service i have been really pleased with the help and advice given by both engineers.thanks for the prompt service on each occasion.4.75 out of 5 StarsColin Holloway, Leamington Spa - More than a year ago.
As someone who, over 20 years ago, used to provide software installation and support services in a major UK financial institution, it is great to have a company who gives the kind of service today that I once aimed to give to others. The much more complex computing world of the 21st century is often beyond me, yet I use computers extensively and need this kind of help. My engineer was first class, and sorted out my problems very quickly. I will certainly use the company again if I encounter other problems.5 out of 5 StarsStephen Maddison, Warwick - More than a year ago.
Found PC Pal through an on line search using my tablet. I had lost the internet connection on my PC and decided after looking at a few companies to give PC Pal a call and so glad I did. The engineer Chris was with me within a few hours and was able to isolate the problem and deal with it in an efficient and professional manner. Great service and would have no hesitation in recommending to others.4.75 out of 5 StarsLinda Hammond, Birmingham - More than a year ago.
Everything spot on as usual.5 out of 5 StarsRoss Gent, Solihull - More than a year ago.
5 out of 5 StarsCarol Cartwright, Coventry - More than a year ago.
As a pensioner, I know little about computers so rely on PC Pal to get me out of the cart. David has visited us many times and always finds out the fault(s)quickly.
Cheers Guys,
paul5 out of 5 StarsPaul Vanes, Birmingham - More than a year ago.
I am very happy with the service I received from PC Pal, and would recommend them to all my friends and family.4.75 out of 5 StarsAlan Rogers, Solihull - More than a year ago.
I was able to choose the time and date of the visit, Chris arrived on time and was efficient and courteous as always. The price charged is worth every penny. Thank you for your service.5 out of 5 StarsMarion Korn, Solihull - More than a year ago.
I had several questions to put to pcpal including sorting out my e mails ,using my camera and printing my photos.
Each time I book a visit I learn a few more facts about my Apple iPad and there I can make more use of it.Thank you pcpal5 out of 5 StarsVera Macmillan, Solihull - More than a year ago.
It was Chris who came on this occasion, but unable to isolate in space above.I would have no hesitation in recommending your staff and services. Thank you for all your help.
5 out of 5 StarsGraham Sutherland from Arden Tour Guides, Warwick - More than a year ago.
5 out of 5 StarsBridget Goudie, Solihull - More than a year ago.
Patient helpful and thorough service provided.
Thank you.
David Duggins5 out of 5 StarsDavid Duggins, Solihull - More than a year ago.
4.75 out of 5 StarsPauline Wills, Leamington Spa - More than a year ago.
Was able to arrange the appointment on the same day. Chris was on time and very efficiently solved the various issues on our two computers. He explained the problems clearly and was helpful and friendly throughout.4.75 out of 5 StarsRichard Harris, Solihull - More than a year ago.
5 out of 5 StarsPhilip Hubbard, Leamington Spa - More than a year ago.
Appreciated the time and patience the engineer spent explaining the various the things he was doing on the laptop and setting up a couple of programs for me.4.5 out of 5 StarsHazel Humphries, Solihull - More than a year ago.
Amazing. My laptop which was poorly on Tuesday evening was terminally ill on Wednesday morning. Phoned you at about 9.30-ish and you were here by 11.10! Two hours later: one new hard drive and data retrieval from very slow old one and had time to discuss options, eg buying e a new one. My 5 year old Dell is good as new. Thank you5 out of 5 StarsGraham Howe, Leamington Spa - More than a year ago.
Great service, renewed my Bullguard protection by quick easy remote operation. I was kept fully informed about what was being done. Very happy with PCPAL.5 out of 5 StarsMike Ramell, Exeter - More than a year ago.
Chris tried so hard to renew our contract with Dell, & was thwarted at every turn. He returned as arranged at the appointed time to await a call from Dell, which never came. He tried all over again to speak to Dell & finally managed to pay for us.
He most generously gave much longer time to achieve what the call was about, sorting the computer at the same time where possible.5 out of 5 StarsJanet Adams, Solihull - More than a year ago.
I was impressed with the punctuality which was well within the promised time slot (as I'm aware in the nature of your job things can often run over). The engineer was professional, very competent and gave me exactly what I hoped for. I would not hesitate to recommend your company and you will certainly be my first 'Go to' IT support co, in the future.
Good job, wished for result - and Thank you.4.5 out of 5 StarsFinbok Okeefe, Coventry - More than a year ago.
Very helpful and well explained4.5 out of 5 StarsThelma Banister, Solihull - More than a year ago.
as a person new to i-pads,I had a few problems and frustrations!!
Chris was very helpful and set me up - solving the problems.
Helping to build a bit of confidence,
it's easy when you know how!!Thank you - Robert
4.75 out of 5 StarsRobert Langton, Coventry - More than a year ago.
Very helpful.Confidence in new security system and useful clean up.4.75 out of 5 StarsPamela Mitchell, Solihull - More than a year ago.
I am always happy with the service I receive and feel very confident in the engineer and any advice that I need. I would always recommend to friends and family5 out of 5 StarsMary Winter, Leamington Spa - More than a year ago.
The support given - identifying what was causing the noise, and replacing the power supply - was very professional. The extra time taken to help improve the way files were stored to free up space was an unexpected bonus.Cheers
4.75 out of 5 StarsIain Neville, Solihull - More than a year ago.
By now regarded as a family friend5 out of 5 StarsGordon Archer, Warwick - More than a year ago.
4.5 out of 5 StarsRoger Williams, Warwick - More than a year ago.
This is the 2nd time that we have used PC Pal and we have been delighted with the service on both occasions. Response was very quick and the problem was resolved. We cannot fault the service in any regard and would be delighted to recommend PC Pal to anyone who needs such a service.5 out of 5 StarsDavid Truscott, Solihull - More than a year ago.
Chris was very helpful explained what he had done in simple terms did not confuse me with technical jargon, recommend you.5 out of 5 StarsDerek Daniel, Coventry - More than a year ago.
David was brilliant - very knowledgable and helpful. Thank you5 out of 5 StarsByron Blakemore, Newport - More than a year ago.
Your representative was really helpful very satisfied with your service thanks4.75 out of 5 StarsMargaret Gibb, Coventry - More than a year ago.
Chris was very easy to follow and we learnt lots of things we didn't know about our computer .
Great service - will definitely use it again4.75 out of 5 StarsMary Carroll, Solihull - More than a year ago.
My family have been using PC Pal now for several years and have always been extremely satisfied with all aspects of their service. The friendliness, technical ability, knowledge and care is of the highest standard.5 out of 5 StarsMorrie Mcphie, Solihull - More than a year ago.
I find your company to very good so far anyway.Brian A.
4 out of 5 StarsBrian Averill, Worcester - More than a year ago.
I was recommended by a neighbour and I have been very satisfied with the service given in installing a new computer after being advised that the fault on my old one was uneconomical to repair. Both engineers Chris Goudell and David Allen were very helpful. I will have no hesitation in recommending your services.
Derek Haskins5 out of 5 StarsDerek Haskins, Solihull - More than a year ago.
I was very pleased with the initial telephone response from you when other companies had not returned to work. Your receptionist was very efficient, the booking was made quickly, your engineer quickly solved my problem and I will use your services again when necessary without hesitation.4.5 out of 5 StarsD Hawkins, Birmingham - More than a year ago.
As usual the service was excellent! Thank you.5 out of 5 StarsChris Adderley, Solihull - More than a year ago.
Chris Gauden arrived at my house within an hour of my calling PC PAL.
He proved to be a charming, personable and highly skilled and efficient person.
I am grateful for his ability to, so far, resolve my printer/computer problem. He explained exactly what he had done and why and the results that I should expect.
Thank you Chris thank you PC PAL
Philip Artingstall5 out of 5 StarsPhillip Artingstall, Coventry - More than a year ago.
Excellent service from both Dave and Chris. Very pleased. However, the booking agent does not listen properly to the customer.
I was recommended to you by a friend and will also recommend you.5 out of 5 StarsKenneth Thomas, Leamington Spa - More than a year ago.
The problem was quickly resolved and I was shown how to rectify it myself should it happen again. Very patient and helpful to someone who doesn't understand much about computers! This is the second time I have used the 'remote' service and I would thoroughly recommend it!5 out of 5 StarsBrenda Smith, Bridgwater - More than a year ago.
5 out of 5 StarsA Wilson, Birmingham - More than a year ago.
The cleanup as expected has seemed to solve the problem as expected so far. I don't expect any problem fo a long time.5 out of 5 StarsGordon Lanham, Leamington Spa - More than a year ago.
As usual, Chris solved all the problems & offered useful advice.4.75 out of 5 StarsGraham Biddle, Birmingham - More than a year ago.
David responded and visited the day I called. He installed a new program and set it up, quietly and efficiently. The invoice was lower that I expected so, overall and explicitly, well done5 out of 5 StarsBrian Cordery, Coventry - More than a year ago.
Considering I rang mid-morning problems were sorted before 7 p.m. Really grateful for such a quick response.As on previous occasions the engineer was helpful not only with sorting the problem but in giving useful tips.
5 out of 5 StarsMargaret Sedgwick, Coventry - More than a year ago.
What else can I say?As always - excellent service from my regular engineer Chris.
Really good value for money.
Many thanks.5 out of 5 StarsJean Shelton, Birmingham - More than a year ago.
Excellant service
I highly recomend this Company5 out of 5 StarsDavid Pouncey, Birmingham - More than a year ago.
Once again PCPAL earned maximum points for the way in which my call was received, for the promptness of Chris Gauden's call to me and for the speed of his arrival. His expertise cleared my worrying problem and I appreciated greatly his ability to teach me and to leave me much better informed and confident in the use of my laptop. You have my gratitude - and my recommendation of your name to my friends5 out of 5 StarsDavid Patterson, Solihull - More than a year ago.
very helpful at a stressful time,reassuring to know equipt. is fine,
thanks for the setting up of the new i-pad etc...
and the helpful tuition,
Robert
4.5 out of 5 StarsRobert Langton, Coventry - More than a year ago.
My initial contact was with a lady who was very helpful and friendly. She talked me through the process and arranged a call back for one hour later.
The engineer called back exactly as arranged and installed the Bullguard security for me. He explained what he was doing and made the whole exercise completely painless and hassle free for me. Thank you very much.5 out of 5 StarsGillian Harding, Exmouth - More than a year ago.
4.75 out of 5 StarsJohn Gibb, Leamington Spa - More than a year ago.
The usual reliable friendly service from Chris5 out of 5 StarsJanet Adams, Solihull - More than a year ago.
Having been on Windows Vista for 9 years I had been told that it would soon stop working and Windows 10 should be installed. David did this very well, overcoming a number of technical problems on the way, and I am getting used to the new system though still finding it rather complicated. When a problem later occurred with the printer David was able to fix it remotely - brilliant!4.75 out of 5 StarsDaphne Kirby, Solihull - More than a year ago.
Usual prompt, friendly and very efficient service. Thank goodness for PC Pal.5 out of 5 StarsAlan Sturley, Warwick - More than a year ago.
David had an excellent manner and was extremely helpful and patient regarding my lack of understanding. He also offered sound advice re updating our laptop computer.5 out of 5 StarsBrenda Smith, Bridgwater - More than a year ago.
If anything goes wrong with my computer equipment I have no hesitation in calling my favourite technical team. I have used their excellent service for a number of years and have recommended PC Pal to all my friends whenever the subject of technical problems rears its ugly head.
An excellent, reliable and friendly service.4.75 out of 5 StarsRoger Lee, Solihull - More than a year ago.
Dave came out on Tuesday following a call made on Monday. My (somewhat elderly) pc had died the previous week and he diagnosed the problem as the power supply very quickly. I needed some files from my old pc and he was able to extract the data files from the hard disc and also set my new laptop up ready for use. I would certainly use this service again.5 out of 5 StarsPat Abrams, Solihull - More than a year ago.
Have used PCPAL several times, always give excellent service and very friendly. Would recommend them to anyone I feel they give quality service and good value.
Thank you PC PAL!4.75 out of 5 StarsDorothy Jenkins, Coventry - More than a year ago.
engineer visited same day. friendly, helpful and pleasant. Would recommend service to anyone!4.75 out of 5 StarsRobert Stevens, Birmingham - More than a year ago.
Very pleased with every aspect of your service. Professional, friendly, answered all my questions in a very clear and confident way. I will most certainly recommend you and should I need help again I wont hesitate to get in touch. Thank you.5 out of 5 StarsMargaret Dovey, Coventry - More than a year ago.
Multitasking and all work completed quickly4.75 out of 5 StarsMichael Richardson, Solihull - More than a year ago.
excellant prompt friendly service on all visits, thank you.4.5 out of 5 StarsColin Holloway, Leamington Spa - More than a year ago.
This is the 2nd time I have used PCPAL and I would recommend you.4.75 out of 5 StarsSarah Wigley, Coventry - More than a year ago.
5 out of 5 StarsDiana Hanson, Solihull - More than a year ago.
Your service is, as usual, truly excellent. We know that we can always rely on Chris or David to solve computer problems that baffle us. It is such a relief to know that we can call on PC Pal for quick and reliable help.5 out of 5 StarsJohn Billam, Solihull - More than a year ago.
I had a few problems on my computer, and me, not being a computer genius, phoned PC Pal, and asked for some assistance. The lap top I'm using was my late husbands and it had his old email address, so I wanted to changed to my new email address to sign on iCloud and iTunes. David the engineer was very helpful and successfully changed it for me. Next my iPad had the same problem, again with a few instructions, the email address was changed, also I could receive emails but not send them, I have now also had this resolved too. Thankyou very much for your help,5 out of 5 StarsJane Whitehead, Taunton - More than a year ago.
4.5 out of 5 StarsSteve Philpott, Sutton Coldfield - More than a year ago.
4.75 out of 5 StarsKeith Boad, Solihull - More than a year ago.
i was very impressed with the service from PC PAL. Although the problem with my PC could not be resolved, the engineer ensured all my data was saved and transferred to my laptop which gave me great peace of mind. I will definitely use PC PAL again4.75 out of 5 StarsTracey Phillips from Risingfields Farm Eggs, Warwick - More than a year ago.
What about my Drafts?5 out of 5 StarsTerry Bennett, Birmingham - More than a year ago.
Chris was great - as usual! He sorted out my laptop problem, explained what the problem was and then set up my new printer. Thanks a lot.4.75 out of 5 StarsChris Adderley, Solihull - More than a year ago.
2nd time I have used PC PAL,on both occasions the response was excellient and they spent time sorting other pc problems and explaining in simple term what had happened .
Have no hesitation in recommending this Compant5 out of 5 StarsMike Fisher from caar, Solihull - More than a year ago.
As my local engineer has retired , as a pensioner and not always au fait with computer science Dave from Warwick has with his patience and skills answered my questions, checked my computer and renewed the Bullguard anti virus. This was done by speaking over the phone and by remote. I cannot fault the service and now feel safe to use my home pc. A very big thanku for your support .5 out of 5 StarsJackie Hall, Newport - More than a year ago.
David is always polite and explains what he has done to rectify the fault.This time thank goodness it was not too complicated!!
4.5 out of 5 StarsSally James, Solihull - More than a year ago.
Chris phoned to say he could come earlier than booked - very conveniently. He seems to have restored a very out-of-date piece of equipment and was generous with his advice as to how to proceed to more up-to-date equipment. A very useful visit.4.75 out of 5 StarsAlan Kirkby, Solihull - More than a year ago.
Amazed that Chris managed so efficiently to solve a difficult problem which Epson help-
line had failed to do or come anywhere near
a solution. Also appreciated the tuition on a new photo program.5 out of 5 StarsGraham Biddle, Birmingham - More than a year ago.
Chris got my computer back into working order and gave me very helpful information about replacing it as it is 9 years old and uses Windows Vista. Will be in touch when we're ready to have the new equipment installed.4.75 out of 5 StarsDaphne Kirby, Solihull - More than a year ago.
Gave me the service I needed and clearly answered any queries (many) that I had. Will recommend to anyone.4.75 out of 5 StarsDouglas Freeman, Solihull - More than a year ago.
the engineer arrived within the allocated time slot
replaced my faulty hard drive and reinstalled windows 10.
many thanks for a friendly and efficient service.5 out of 5 StarsKevin Whealey, Coventry - More than a year ago.
5 out of 5 StarsClive Bartlam, Birmingham - More than a year ago.
cannot fault this or any previous visit but have you considered a back up whereby vital info passed on to your customers is then put in brief written form. For the "getting a bit old for all this" it would be nice to have a record for the next time we have the same problem5 out of 5 StarsJohn Clothier, Solihull - More than a year ago.
It was so helpful to have a 'same day' response from PC Pal. As usual, the help and advice were first class.5 out of 5 StarsJohn Billam, Solihull - More than a year ago.
GREAT SERVICE,AS ALWAYS5 out of 5 StarsNeil Farmer, Stratford-upon-avon - More than a year ago.
i found the engineer very good he took time to explain things to me4.75 out of 5 StarsGillian Perry, Birmingham - More than a year ago.
My iMac hard drive broke- I phoned PC Pal and spoke to David who expertly assessed my problem over the phone and arranged for Chris to visit me within 24 hours. Chris replaced the hard drive expertly and very quickly had me up and running again. What great service. Will definitely use PC Pal again and recommend it to my friends. Well done and very reasonable fees.5 out of 5 StarsMark Sterry, Solihull - More than a year ago.
I have used PC Pal several times over the past few years and each time they have been able to fix the problem. They are friendly guys who provide an excellent service. I would certainly recommend them.4.75 out of 5 StarsPaul Hunt, Birmingham - More than a year ago.
Try and do it yourself and then send for PC Pal5 out of 5 StarsGordon Archer, Warwick - More than a year ago.
HAVING USED YOUR SERVICES ON PREVIOUS OCCASIONS I DID NOT HESITATE TO CONTACT YOU AGAIN TO INSTALL MY NEW PC. CHRIS WAS VERY HELPFUL, A FIRST CLASS ENGINEER.THANK YOU FOR SUCH AN EXCELLENT SERVICE.COLIN HOLLOWAY.
4.5 out of 5 StarsColin Holloway, Leamington Spa - More than a year ago.
We really cannot fault the service in any way whatsoever.Visits took place on time, David kept us informed by phone on the progress of the job and the work was completed sooner than we had expected. We know nothing about computers(!) but David explained everything in terms that we could understand.The final invoice was far less than we had anticipated.
We would have no hesitation whatsoever in recommending PC PAL to anyone and we would be very happy for PC PAL to use us in a testimonial in any way whatsoever. Well done and thank you.5 out of 5 StarsDavid Truscott, Solihull - More than a year ago.
Chris was very helpful and explained step by step what was happening when taking control of my laptop. My problem was fixed and I now can send emails.5 out of 5 StarsJane Whitehead, Taunton - More than a year ago.
We have come to expect 1st class service - and that is what we get.
A happy satisfied client.5 out of 5 StarsMichael Richardson, Solihull - More than a year ago.
Always pleased with PC Pal's response and help which was exceeded this time by being available a full hour earlier than scheduled. Top marks!4.75 out of 5 StarsGraham Scott, Solihull - More than a year ago.
I guess 4 excellent out of 4 questions says it all.
David is clearly very knowledgable at his business and rectified the problem with great persistance in ensuring all was Ok. Plus giving advice on how to check out other operations on the computer.Chris Lamb
5 out of 5 StarsChris Lamb, Birmingham - More than a year ago.
I have used PC Pal Solihull for many years. Always friendly, polite, reliable, good advice and excellent problem fixing.4.5 out of 5 StarsMartin Hinman, Solihull - More than a year ago.
Laptop fixed at PC pals office in 2 days, they explained what was needed, excellent job well pleased5 out of 5 StarsAnthony Coley, Birmingham - More than a year ago.
excellent, your man's just gone - helpful, patient & professional5 out of 5 StarsDavid Deanshaw, Coventry - More than a year ago.
I needed my "lost" email service in a hurry and PC PAL responded swiftly, gave me an appointment within an hour or so, and communicated price and services in a clear and transparent manner. The problem was solved and the engineer made other improvements which left my PC purring.4.5 out of 5 StarsVictoria Butkova, Coventry - More than a year ago.
We had bought,on Chris's advice,a new tower and laptop.
Chris came and transferred all our data onto our new appliances,and would appear to have a done a fine job. Many thanks indeed5 out of 5 StarsAlan James, Solihull - More than a year ago.
5 out of 5 StarsIan Hudson, Bromsgrove - More than a year ago.
Excellent. Chris did a fantastic job in repairing my laptop. After struggling for four days to try and sort out the problems myself and getting absolutely no where, it was a great relief to have someone on hand who knew what they were doing. He managed to sort out all the problems and it is now working better than ever. I can't thank him enough.5 out of 5 StarsLiz Brown, Coventry - More than a year ago.
Great service and really friendly. Wouldn't hesitate to recommend PC PAL. The engineer was excellent and very helpful, made me as a customer feel confident. Made such a change from visiting the big well know electrical store. Any further problems and i will call you again.5 out of 5 StarsNigel Skinner, Coventry - More than a year ago.
I could not have solved this problem myself.excellent have taken some cards.
5 out of 5 StarsDavid Deanshaw from Fyldene Ltd, Coventry - More than a year ago.
Whenever I need to widen my knowledge of my iPad I find pcpal is always there to give advice in a friendly way.u5 out of 5 StarsVera Macmillan, Solihull - More than a year ago.
Visited by Chris Gauden. As usual his quick skill sorted out my problem - on this occasion relating to Windows 10 and the transfer of images from camera memory card to laptop and the subsequent work on the images. His knowledge and expertise on all IT matters is encyclopedic `and he is a good teacher, altogether an excellent ambassador for PC PAL
PS His face does not appear on your photograph of PC PAL engineers5 out of 5 StarsDavid Patterson, Solihull - More than a year ago.
Dave was quick, knowledgeable, able to explain to Daniel what had happened and why and was able to fix it fairly quickly. He offered some other info and products which he installed.
All in all a very positive experience.
Thanks Dave!
(Obrigada!)4.5 out of 5 StarsDaniel Sear, Leamington Spa - More than a year ago.
Whenever I need to widen my knowledge of my iPad I find pcpal is always there to give advice in a friendly way.u5 out of 5 StarsVera Macmillan, Solihull - More than a year ago.
Chris is wonderful. In addition o what he recorded, he sorted out my failed access to my bank account. This had been a problem for over a week.
Thank you, Chris4.75 out of 5 StarsGeorge Pearson, Solihull - More than a year ago.
Always friendly and educational.
Feel I've learnt something from him.5 out of 5 StarsJohn Eardley, Coventry - More than a year ago.
David was helpful and very supportive, installing the programme that I had failed to load and checking that all was well with my pc.Thank you
5 out of 5 StarsChris Adderley, Solihull - More than a year ago.
Very good experience, it was something I had done to create the problem in the first place. But Chris soon put me at ease, and set about fixing said problem, and installing programs that I needed.
I will have no hesitation calling him out with any future problems.4.75 out of 5 StarsWilliam Prior, Warwick - More than a year ago.
Very pleased with both the speed and friendly way our installation was carried out5 out of 5 StarsKeith Moody, Solihull - More than a year ago.
Excellent service. Thank you.5 out of 5 StarsKeith Hipwell, Solihull - More than a year ago.
David was most helpful really good at responding and went out of his way to make sure we were all happy all three laptops fixed at a good priceCan't thank you enough will recommend to family and friends
5 out of 5 StarsKeith Owens , Birmingham - More than a year ago.
Telephone staff and engineer were very polite and helpful. We had problems with a home PC and an Apple Mac and both were fixed within the hour. Couldn't ask for more! Would definitely recommend PC Pal. Many thanks!4.75 out of 5 StarsRebecca Crow, Leamington Spa - More than a year ago.
Sorting out computers can be an anxious time for the layman but PC Pal's assistance always makes it a stress-free experience. My transition from Windows 8.1 to Windows 10 has gone smoothly. Many thanks.5 out of 5 StarsCarole Burton, Solihull - More than a year ago.
Thank you David for the usual excellent service.5 out of 5 StarsLynda Cooper, Solihull - More than a year ago.
Not being computer literate I am always quite confused when things go wrong however David made it all sound easier and got my computer O K in no time. also explained that I didn't have to pay for AGV etc. so I thank him very much. He is always polite and very helpful. Many thanks. Pam Hayden.5 out of 5 StarsPam Hayden, Solihull - More than a year ago.
Very pleasant young man who has improved the speed of my laptop and removed what was described as junkware I think. would use service again if I need to4.75 out of 5 StarsRoger Jacques, Rugby - More than a year ago.
I have used your services several times during the past few years involving both David and Chris, (this occasion was the first with Chris). As I have come to expect, the service was faultless and professional in every respect.5 out of 5 StarsWilliam Mercer, Solihull - More than a year ago.
Most grateful to you both for all your efforts. I will recommend you to family and friends.5 out of 5 StarsJudy Blanthorn, Leamington Spa - More than a year ago.
I have used PC Pal previously and on every occasion, including this visit I have been very pleased with the standard of service given by the engineer. Thank you,
Peter J Martin5 out of 5 StarsPeter Martin, Coventry - More than a year ago.
Highly professional service from Chris.4.75 out of 5 StarsTerry Bennett, Birmingham - More than a year ago.
Helpful service to an 'oldie' like me! My queries were answered simply. I would certainly recommend PC PAL - but would like to pay a little less per hour!4.75 out of 5 StarsMargaret Kane, Coventry - More than a year ago.
This is the second time we have used PC Pal. It was Chris who visited us, he is very thorough, and helped me understand the problem and solved it. Thank you very much.4.75 out of 5 StarsMichael Hodgkins, Nuneaton - More than a year ago.
The best service on the market!!5 out of 5 StarsV Moore, Birmingham - More than a year ago.
Excellent service. Went that extra mile by offering to phone my broadband provider if necessary because I am profoundly deaf and cannot make telephone calls myself. However, that was not necessary but the offer was there. Much appreciated.4.5 out of 5 StarsSandra Oakes, Solihull - More than a year ago.
David has been out to our premises several times all for different issues. He even helped us get our new system up and running. He has always been friendly yet professional and also talkative - which always helps in that situation where you need help from someone. He always give fantastic advice and is able to help us move forward with our business ideas as w ell as ideas we could use at home.
Thank you very much David for all of your help and fantastic, friendly service. No doubt you will still see us again and again!!!5 out of 5 StarsVictoria Taylor from Doyles Acountants, Birmingham - More than a year ago.
I am vry satisfied with the help I received.4.5 out of 5 StarsJoan Humphreys, Warwick - More than a year ago.
The service was excellent - David explained all his actions to me - he needed to take base unit away and gave me options - the unit was returned next day at time promised with full explanation of intervention needed. Great service.5 out of 5 StarsIrene Fair, Birmingham - More than a year ago.
Highly recommend, great service and fixed problem quickly.4.75 out of 5 StarsTrudy Wright, Stratford-upon-avon - More than a year ago.
A very useful visit which solved all our issues. Very patient and carefully listened to the points we raised and acted precisely in response to them. Very pleasant and polite man to have in the house. Thank you.4.75 out of 5 StarsRichard Harris, Solihull - More than a year ago.
4 out of 5 StarsMichael Gates, Solihull - More than a year ago.
This was the second time we called in PC PAL to help us with our technical problems. David is excellent and resolved all of our PC issues, again! Thank you David.5 out of 5 StarsTony Parks from ASA Construction, Southam - More than a year ago.
Brilliant service from a very friendly company.5 out of 5 StarsValerie Fisher, Coventry - More than a year ago.
Chris is excellent and, as always, he sorted our problems.
PC PAL are a great support.5 out of 5 StarsNeil Farmer, Stratford-upon-avon - More than a year ago.
David visited me on Monday and at the time seemed to have sorted out the problems. However, the interference has returned. I clicked on restart as he suggested but this has not resolved the problem I should be grateful for more advice.Engineer : I have arranged a return visit to look into this issue further thanks Elizabeth for letting us know.
4 out of 5 StarsElizabeth Pratt, Leamington Spa - More than a year ago.
Very happy with prompt service. I had completely wiped out my applications. The technician managed to restore all that were possible and explain that may be in the future I should have an external hard drive !! (which I do now) thank you5 out of 5 StarsWendy Broadhurst, Coventry - More than a year ago.
5 out of 5 StarsRichard Allen, Birmingham - More than a year ago.
Never experienced remote support but found it very helpful and not as scary as I feared!4.75 out of 5 StarsAnn Goddard, Taunton - More than a year ago.
i am very pleased with your service and help you have given me.. I will always use pcpal for any problems that arise and will recommend. Pcpal to my friends..4.75 out of 5 StarsJim Flintoft, Solihull - More than a year ago.
Phoned this morning and was here this afternoon. Resolved problems, great service5 out of 5 StarsMark Attride, Stratford-upon-avon - More than a year ago.
I was absolutely delighted with the help I received...the engineer was polite and reassuring. I will definitely use this company again should I need to.5 out of 5 StarsAlison Gilbert, Bridgwater - More than a year ago.
David gave me a call when 10 minutes away. Well on time. I just provided a list of items I needed expert help with and we just went through them and David sorted them. One proved to be impossible and he recommended I contact the supplier to seek further clarification. One job that I through in late he rectified in minutes. Even had the courtesy to ensure there was no other items causing me doubts. Hence my maybe unusual total of all 'Excellents' but speak as you find.Regards to the team
Chris Lamb
5 out of 5 StarsChris Lamb, Birmingham - More than a year ago.
Very impressed, when telephoned lady was very helpful and pleasant, engineer telephoned to say he was on his way, punctual same day. He was very knowledgeable and helped with the problem. PC is working OK and the printer problem seems to be solved. Thank you for your help.4.75 out of 5 StarsMichael Hodgkins, Nuneaton - More than a year ago.
I know next to nothing about computer technology but Chris, who was very friendly explained everything to me carefully.
I have only once before several years had to call in technical help for my PC so cannot give a meaningful view re your value for money4.75 out of 5 StarsFred Towers, Solihull - More than a year ago.
All our new equipment works perfectly now. Thank you.5 out of 5 StarsJohn Tydeman, Solihull - More than a year ago.
I found all in all a friendly and helpful team.5 out of 5 StarsJim Morgan, Coventry - More than a year ago.
A good service and very professional, but feel the cost was a bit expensive. Could a sliding scale be adopted for example? if the job is completed in less than one hour (which ours was) a 10% is deducted from the bill, I am sure customers would appreciate this gesture.4.25 out of 5 StarsPat Allen, Birmingham - More than a year ago.
very friendly engineer and swift response to solving the problem5 out of 5 StarsLes Thacker, Leamington Spa - More than a year ago.
It is always a pleasure to deal with this company, they are helpful and friendly and explain details to me.5 out of 5 StarsMary Winter, Leamington Spa - More than a year ago.
Chris was very professional, knowledgable and answered all my questions. I will definitely call him again if I have a problem with my iMac.5 out of 5 StarsBarbara Mansfield, Stratford-upon-avon - More than a year ago.
Engineer arrived in time slot and dealt with the more important matters requiring attention, despite several tries was unable to correct two vagaries of Windows 10, not surprising as that operating system seems to have more than it's fair share of glitches.Overall well satisfied with service and will recommend to any friend who asks.4.25 out of 5 StarsPeter Blanchard, Solihull - More than a year ago.
I have used this Copmanies services about 5 times and will continue to do so as their service is second to non.
I highly recommend them5 out of 5 StarsDavid Pouncey, Birmingham - More than a year ago.
I have used your company now for several years and find you service excellent and can highly recommend you. j h gibb4.75 out of 5 StarsJohn Gibb from J H Gibb (Melrose) Ltd, Leamington Spa - More than a year ago.
4.75 out of 5 StarsSandra Gulliver, Solihull - More than a year ago.
First-rate service.5 out of 5 StarsDavid Rzeznik from Rzeznik Limited, Coventry - More than a year ago.
The service was prompt, professional and friendly . I am delighted withe the work David did for me .
I cannot fault the service offered by PCPal4.75 out of 5 StarsRichard Page, Coventry - More than a year ago.
David was very helpful and kept me informed throughout.
I will definitely use PC Pal's services again should the need arise.4.5 out of 5 StarsAndrew Knowles from R J Evans Knowles & Partners, Bromsgrove - More than a year ago.
Fantastic Service, great experience would definitely use again5 out of 5 StarsJohn Regan, Solihull - More than a year ago.
Called engineer to ailing pc and discussing problems also mentioned that I had recently deleted a video shot on holiday, oops but David calmly said he would try to reinstate it. So after getting the pc back up to speed he took a copy of the video slot in question and later telephoned me to say he had recovered the deleted video. Absolutely delighted. Thank you so much for doing this. The video was irreplaceable and we are very pleased to have it back.5 out of 5 StarsJ Jones, Sutton Coldfield - More than a year ago.
5 out of 5 StarsDiana Hanson, Solihull - More than a year ago.
Had trouble renewing my Norton subscription on-line. David arrived & quickly installed Bulguard instead which has the advantage of being renewed by PC PAL when the time comes.
It is good to know that PC PAL will advise on new suitable hardware if this is ever required.
Comforting to know that one has reliable professional help when needed.4.25 out of 5 StarsAlan Fleming, Solihull - More than a year ago.
David Allen arrived as agreed and quickly diagnosed the problem and repaired the computer. Very impressed by the service given and would recommend PCPal to friends.5 out of 5 StarsLesley Gillett, Warwick - More than a year ago.
Always very helpful and efficient, a pleasure to deal with.5 out of 5 StarsMary Winter, Leamington Spa - More than a year ago.
David, as usual, was extremely punctual,polite and worked extremely hard throughout in a truly professional manner explaining my new system thoroughly and answering my questions in detail, excellent service, thank you.5 out of 5 StarsAlfred White, Solihull - More than a year ago.
Chris from PC Pal was extremely helpful and calm. He took care of all our problems efficiently and with the minimum of fuss, and at a very reasonable rate. We wouldn't hesitate to use PC Pal again and/or recommend them to others. Many thanks!5 out of 5 StarsMark Gavin, Redditch - More than a year ago.
I really panic when my computer fails to work but find Chris Gauden comes to my aid very quickly. On this occasion he tried really hard to get my Windows E Mail program back on track but after numerous attempts - even using different servers he had to admit defeat due to Microsoft phasing out the updating support for Windows Vista. He did however explain and show me in detail how to use the Sky Yahoo E Mail for printing and scanning and all the other operations I used on Windows Mail. Many thanks Chris nothing seemed too much trouble and you reassured me to have the confidence to continue using my computer.4.5 out of 5 StarsHazel Winsley, Solihull - More than a year ago.
We have been using Chris from PC Pal for all our PC's, Laptops, etc etc and have always been extremely satisfied with the service, efficiency, politeness, knowledge that he has shown.We cannot say thank you enough.4.75 out of 5 StarsMorrie Mcphie, Solihull - More than a year ago.
As ever, delighted with work carried out by Chris Gauden. Good be able to call on a trusted engineer who will efficiently deal with all queries and give extra support.5 out of 5 StarsPamela Forrest, Solihull - More than a year ago.
4.75 out of 5 StarsStephen Thomas, Solihull - More than a year ago.
As usual, Chris was entirely professional and efficient. He was helpful and kind to an incompetent user who will now work in a more expertise manner. Well done Chris4.75 out of 5 StarsBrian Cordery, Coventry - More than a year ago.
Dave Allen was excellent and very efficient and was able to sort out the scam which I had caused in error. Thoroughly recommend your Company. The problem has now been solved in a very short time.5 out of 5 StarsHelen Wormington, Bromsgrove - More than a year ago.
David called me beforehand to say he was a little late - this was fine. He cleared up my problems/queries in a respectful and informative manner.4.5 out of 5 StarsMargaret Kane, Coventry - More than a year ago.
I hate computers!
I can't always get them to do what I want them to! When that happens I know that an engineer is on hand to sort out any problem I throw at them. PC Pal have always resolved the problem quickly, efficiently and pleasantly.
Great firm to be able to call on.
Thank you4.5 out of 5 StarsJoy Thomas, Solihull - More than a year ago.
David was excellent at finding out what was making my Windows Media Player crash and put it right.
He was efficient helpful and polite.
I will be back if I have any future problems.
A million thanks David !4.25 out of 5 StarsBridget Fisher, Exmouth - More than a year ago.
Would happily recommend to anyone4.75 out of 5 StarsCathy Gill, Solihull - More than a year ago.
Another excellent experience, just a little expensive that's all.4.75 out of 5 StarsIan Thorne, Solihull - More than a year ago.
Friendly and efficient visit Professionally undertaken - Thank you5 out of 5 StarsDavid Duggins, Solihull - More than a year ago.
Very helpful in regard to possible purchase of new computer equipment4.75 out of 5 StarsPamela Mitchell, Solihull - More than a year ago.
Very quick response to renew Bullguard protection, done easily and professionally.5 out of 5 StarsMike Ramell, Exeter - More than a year ago.
not a techie girl but Chris made me feel quite calm about the whole experience of having a poorly laptop. Explained every step of what he was doing and why and what it would cost before he carried out the work - highly recommend for a home experience5 out of 5 StarsKirsty Hiles, Solihull - More than a year ago.
Being of the older generation, these technical problems do not solve themselves easily & it is extremely useful to have PCPAL to call for help.5 out of 5 StarsDenis Chinn, Solihull - More than a year ago.
The service I had from PC Pal was better than 'excellent'. Your technician Chris completed a difficult repair quickly and efficiently, restored all my files and data. As a result my computer is performing infinitely better than before.5 out of 5 StarsJohn Billam, Solihull - More than a year ago.
It was a very good experience and I would recommend the very friendly services I had today. I'm happy and glad I called.4.25 out of 5 StarsIan Thorne, Solihull - More than a year ago.
Very pleased.Would use again.
Thank you.
4.25 out of 5 StarsMary Woodward, Warwick - More than a year ago.
Dealt with my query and settled my mind, and I know thgaat I can come to you again at a later stage. A big thank you.5 out of 5 StarsJanet Bott, Solihull - More than a year ago.
The experience was very he Took time explain what he was doing which is good because I not very good with computes5 out of 5 StarsGillian Perry, Birmingham - More than a year ago.
David arrived on time and sorted the problem within 35 minutes.Very very pleased,would use pcpal again.5 out of 5 StarsRobin Daws, Warwick - More than a year ago.
5 out of 5 StarsPauline Wills, Leamington Spa - More than a year ago.
Glad to have someone I feel I can trust.
Very helpful and pleasant service.5 out of 5 StarsMarjorie Evans, Solihull - More than a year ago.
Telephoned to reporta computer fault in early morning and the engineer arrived before lunch. He had never seen my problem before on a desktop, but was able to put everything right and correct some other minor faults, all within 60 minutes.4.5 out of 5 StarsDavid Grant, Stratford-upon-avon - More than a year ago.
Very thoughtful friendly and efficient service5 out of 5 StarsDavid Duggins, Solihull - More than a year ago.
David was able to come earlier than time set,which was good.Carried out work well and answered all my queries. Will certainly use your firm again if I had problems.Will certainly recommend your firm.4.5 out of 5 StarsShirley Whitney, Solihull - More than a year ago.
So great to have an engineer fix all your computer problems with such charm and efficiency5 out of 5 StarsRosie Penna, Sutton Coldfield - More than a year ago.
Problems with computers can become a nightmare to many people, and I have used the services of PC PAL on at least two occasions. Your prompt attendance and attention to detail was highly appreciated. Thank you.5 out of 5 StarsDerek Davies, Birmingham - More than a year ago.
A very knowledgable , friendly and helpful engineer.4.75 out of 5 StarsStephen Gent, Solihull - More than a year ago.
First Class service. Job completed quickly and efficently.4.75 out of 5 StarsDiana Hanson, Solihull - More than a year ago.
4.5 out of 5 StarsSandra Raycraft, Coventry - More than a year ago.
5 out of 5 StarsJohn Flanner from John Flanner MBE, Solihull - More than a year ago.
Not for the first time Dave was "my knight in shining armour". He is an excellent technician, fully understanding of my level of incompetence!I value his support greatly - a gem.
Many thanks
5 out of 5 StarsMike Gardner, Bromsgrove - More than a year ago.
work required was done quickly and efficiently4 out of 5 StarsKim Hull, Birmingham - More than a year ago.
as usual very good service5 out of 5 StarsMichael Tracey, Birmingham - More than a year ago.
As always excellent service, would recommend PCPAL to anyone needing expert help.4.5 out of 5 StarsGeoffrey Adams, Sutton Coldfield - More than a year ago.
Everything seemed to be working well when Chris left but I cannot print emails from iMac and I cannot find my labels and a few other things. We may have missed a memory stick and I will go through them and see if I can rectify this.
Your service is excellent and I am sure that the problem lies with me.5 out of 5 StarsMargaret Rogers, Solihull - More than a year ago.
I can find no fault with the service I receive5 out of 5 StarsGillian Tallis, Warwick - More than a year ago.
Helpful and informative. I look forward to improved internet connectivity now.5 out of 5 StarsSandy James from Boldmere Designs Ltd, Sutton Coldfield - More than a year ago.
Excellent service as ever from Chris and David.
We know they can always solve our IT problems.4.75 out of 5 StarsNeil Farmer, Stratford-upon-avon - More than a year ago.
5 out of 5 StarsKen Jones, Birmingham - More than a year ago.
As usual the advice given and the service provided were both excellent, and given at a very reasonable cost considering the benefit of having the work done quickly and professionally.5 out of 5 StarsJohn Billam, Solihull - More than a year ago.
4.5 out of 5 StarsNeil Watts, Wellingborough - More than a year ago.
I found your service to be very useful and the particular engineer that came out to me was extremely helpful and was able to sort the issues I was having with my computer promptly and very efficiently. I would definitely recommend the service thanks.5 out of 5 StarsChris Brown, Halesowen - More than a year ago.
Excellent efficient service and willing to explain what he was doing. Most helpful.4.75 out of 5 StarsAnne Hand, Solihull - More than a year ago.
Arrived within the specified time frame,contacted me to say he was on the way. Very pleased with the service received from PC pal, problems sorted out within the hour.
I would not hesitate in using or recommending PC pal. Have used in the past and will again if necessary.
Thank you for a very good reliable service.4.75 out of 5 StarsDorothy Jenkins, Coventry - More than a year ago.
The service was extremely prompt. Chris was
very thorough and answered many questions and
gave useful advice. Many thanks.5 out of 5 StarsMaggie Neal, Birmingham - More than a year ago.
As always efficient, explaining everything, and doing a job that I am unable to do myself. Very Many Thanks.5 out of 5 StarsBridget Goudie, Solihull - More than a year ago.
fixed my daughters laptop after the hinges for the screen came away from the base.. also replaced the cpu fan.. fast friendly service and would certainly use again if i had any problems and would highly reccomend5 out of 5 StarsPaul Wright, Birmingham - More than a year ago.
Chris and Dave always very pleasant and helpful. I would not use any other organisation now. Happy Christmas to you all.5 out of 5 StarsJill Fox, Birmingham - More than a year ago.
5 out of 5 StarsKen Jones, Birmingham - More than a year ago.
Very good fast efficient service5 out of 5 StarsStuart Maclean, Solihull - More than a year ago.
Dave arrived within the timespan stated . He was friendly and helpful explaining what he was doing quite clearly although I didn't understand all the technicalities. Job well done, thanks.5 out of 5 StarsJune Bedford, Coventry - More than a year ago.
David was a great help to me as a distinct poor user of computers!5 out of 5 StarsPeter Steggles, Stratford-upon-avon - More than a year ago.
I am not technically minded (70 year old) and needed the problem fixed without delay. This was done with the engineer explaining the reason for the problem and the remedy needed. This was done without fuss and I was back on line within the hour. Excellent!5 out of 5 StarsRoy Summerfield, Birmingham - More than a year ago.
Chris carried out an outstanding job on dual booting my elderly Mac, under trying conditions.
Excellent value, thank you.
Derek5 out of 5 StarsDerek Gallant, Shipston-on-stour - More than a year ago.
Spot on with the service and response time, very helpful and knew their products. Very professional and friendly engineers.4.75 out of 5 StarsCarole Doyle from ACUTEC Limited, Birmingham - More than a year ago.
As two pensioners my wife and I use the computer for mainly basic things. If anything goes wrong it's panic stations! Chris came to us yesterday, and a more pleasant and knowledgeable person you could not wish to meet.His patience and determination to fix the problem was exemplary.Thankyou Chris and PC Pal. Tom and Irene Cassels.5 out of 5 StarsThomas Cassels, Coventry - More than a year ago.
The engineer has updated my three machines to Windows 10 in quick order and has recovered my crashed notebook and updated that also. He installed a McAfee renewal and corrected printer software issues. All for a couple of hours payment. I am impressed, as always.5 out of 5 StarsBrian Cordery, Coventry - More than a year ago.
4.75 out of 5 StarsBrian Cavill, Solihull - More than a year ago.
These guys were absolutely fantastic.When my External Hard Drive lost it's power. I was unwilling to pay the extortionate fees the manufacturer wanted to recover the data, so I gave these guys a bell. Thank god I did!
Unable to fix the problem in my home, the took it away to test at their facilities. They tried absolutely everything and they managed to recover all my data.
I owe them a huge debt of gratitude. They went far above and beyond to help me especially I had given up hope of seeing my data again.
I cannot recommend these professional, friendly guys highly enough.
5 out of 5 StarsChristopher Jones, Solihull - More than a year ago.
Excellent ,David new at once what the problem was,took my laptop away .fixed, it installed Windows 10 for me. Talked me through the work he had done. Would not hesitate to call them again. Thank you. J.Edkins,4.75 out of 5 StarsJane Edkins, Stratford-upon-avon - More than a year ago.
Dave Allen is a great person - warm, friendly and extremely competent. I feel assured that what ever IT issue I have he will be able to respond and fix quickly.5 out of 5 StarsMaggie Wheeler from The Focus Group Ltd, Solihull - More than a year ago.
I cannot speak too highly of David who efficiently resolved several problems which had defeated Apple, Epson and BT.
I have not had to call upon the services of PCPal for some years and am delighted that your high standards have been maintained.5 out of 5 StarsMargaret Rogers, Solihull - More than a year ago.
Easy to book, friendly staff, arrived on time, fixed problem.Excellent!
5 out of 5 StarsP Edwards, Alcester - More than a year ago.
4.75 out of 5 StarsAnne Hand, Solihull - More than a year ago.
David was extremely helpful and efficient and managed to resolve some issues that I had, very quickly. I also learnt a lot from his huge knowledge base.
I will certainly recommend PC PAL to my friends.
Thank you,
Derek5 out of 5 StarsDerek Gallant, Shipston-on-stour - More than a year ago.
a very professional and excellent service and I will have no hesitation in recommending your company to others,Yours Sincerely
Robert Hammonds
5 out of 5 StarsRobert Hammonds, Coventry - More than a year ago.
As on previous occasions Chris Gauden was very knowledgeable and helpful. Not only did he resolve problems relating to Windows 10 but he explained very clearly what he was doing and why.5 out of 5 StarsDavid Patterson, Solihull - More than a year ago.
ALWAYS FOUND THEM RELIABLE AND EFFICIENT.
EXCELLENT.5 out of 5 StarsAllan Rooke, Birmingham - More than a year ago.
David was a pleasant young man4.5 out of 5 StarsBreeda Higgins, Coventry - More than a year ago.
Friendly and helpful. Will definitely use PC Pal with any future problems. Great service.4.5 out of 5 StarsJanet Brown, Coventry - More than a year ago.
Excellent service. Not only investigated problem and corrected, but was helpful sorting out other issues I have been having. Also answered some questions I had about upgrading to W10.5 out of 5 StarsKeith Everitt, Solihull - More than a year ago.
An efficient, knowledgeable and patient service.
What price, peace of mind?!
Many thanks,
Mr C, Solihull5 out of 5 StarsRichard Clark, Solihull - More than a year ago.
As good and friendly as ever.4.75 out of 5 StarsRichard Willans, Solihull - More than a year ago.
A flawless, consistently reliable service which, I have used several times.4.75 out of 5 StarsGordon Archer, Warwick - More than a year ago.
5 out of 5 StarsRichard Edwards, Coventry - More than a year ago.
Eng arrived at time agreed,installed and resolved all issues identified with windows 10, did not leave until I was satisfied with the installation.All this in a friendly and approachable manner.
Excellent service and the sort of company it is a pleasure to do business with.
4.75 out of 5 StarsRobert Stevens, Birmingham - More than a year ago.
A thoroughly efficient, professional and friendly service from booking a visit to task completion. Thank you.NB. It was Chris who attended.
5 out of 5 StarsMalcolm Lamb, Solihull - More than a year ago.
Excellent service. I contacted you via your web site in the morning and an engineer called the same day. My problem was sorted in less than an hour by a polite and personable young man. He also advised me on a couple of other problems I had. I shall have no hesitation in calling you again should the need arise.
Neil Williams.5 out of 5 StarsNeil Williams, Stratford-upon-avon - More than a year ago.
5 out of 5 StarsDavid Carey, Solihull - More than a year ago.
As ever our issues were dealt with promptly and with great efficiency. We are/were very pleased with the service.5 out of 5 StarsMarilyn Jones, Solihull - More than a year ago.
The engineer was very knowledgeable and although unable to fix my laptop due to its age, was able to tell me which new laptop to purchase, where, and which broadband provider would be best to go for in my area. He also managed to put everything into simple language so that I could understand the relevant terms. Very pleased.5 out of 5 StarsSue Potts, Solihull - More than a year ago.
The Engineer was Chris Gauden. As usual he was most helpful, dealing with the problems in a totally expert fashion. He was relaxed and friendly and worked in a totally professional way giving complete confidence to me, the client.5 out of 5 StarsDavid Patterson, Solihull - More than a year ago.
I found PC PAL to be professional, reliable, punctual, efficient and great value for money. Thanks to PC Engineer Chris Gauden, I am now writing a review on my perfectly fixed laptop! I would happily recommend this company to anyone. Thanks PC PAL and thanks Chris!5 out of 5 StarsBrett Cattlin from Brett Property Maintenance & Building, Birmingham - More than a year ago.
We chave used PC Pal over a number of years and have always found their service to be first class.5 out of 5 StarsGerry Love from FAS Ltd, Stratford-upon-avon - More than a year ago.
I am vary pleased with the results.. The results are first class. You are
Rewarde 5 stars.4.75 out of 5 StarsJim Flintoft, Solihull - More than a year ago.
First class service delivered in a friendly way5 out of 5 StarsJohn Eardley, Coventry - More than a year ago.
I found David to be a most helpful person, who not only supplied answers to all my questions, but also passed on valuable advice regarding my impending upgrade to Windows 10
I would have no hesitation in recommending PC Pal5 out of 5 StarsDerek Davis, Birmingham - More than a year ago.
Whenever there`s a problem with my PC, I know I can rely on PC PAL. Quick, efficient, friendly service. Would highly recommend.4.75 out of 5 StarsMichele Mcfaul, Stratford-upon-avon - More than a year ago.
I have used PCPAL before and always found them professional and reliable and the engineers have the technical ability to resolve the ICT problems presented to them. I would certainly recommend them to others.5 out of 5 StarsJames Henry, Solihull - More than a year ago.
I was delighted with the friendliness and help, and would definatly recommend your company4.75 out of 5 StarsMary Winter, Leamington Spa - More than a year ago.
A very happy experience with useful extra information on top of the original problem.4.5 out of 5 StarsLesette Fletcher, Evesham - More than a year ago.
4.25 out of 5 StarsTony Wilkinson, Solihull - More than a year ago.
Chris came to this "maiden in distress" and sorted out the problems existing at that time extremely efficiently. However I attempted to upgrade to Windows 10 recently after receiving a message to do so. Since then things are yet again not right, obviously down to my lack of technology ability. Also my Norton virus I bought is ended and although Chris instructed me on what do I've not been able to do so.I must
therefore request another visit and pay yet more money to get going again as I'm somewhat fed up of it all now!!!5 out of 5 StarsPatricia Hancox, Solihull - More than a year ago.
Really pleased with the end result. Things get serious when you can't access your emails! David was clearly very knowledgeable and worked through the possible causes in a logical way until it was solved. Slightly over the hour but only charged for that. All working again now - many thanks.4.25 out of 5 StarsRoger Fanner, Solihull - More than a year ago.
I am very pleased with the service I got. The engineer was very polite and professional,and very helpful. He answered any problems I had.Thank you.
5 out of 5 StarsShiela Owens, Coventry - More than a year ago.
Have used the services of Chris for the last few years I find him helpful courteous and always explains and resolves my problems. Well done.4.75 out of 5 StarsJoan Eardley, Solihull - More than a year ago.
I appreciate your willingness to give brief telephone advice on occasions when I am able to follow a simple instruction without
having to call you out. Norman Fox.5 out of 5 StarsNorman Fox, Solihull - More than a year ago.
VERY IMPRESSED, A GENUINE GOOD SEVICE WILL RECOMMEND MANY THANKS5 out of 5 StarsD Polhill, Birmingham - More than a year ago.
The speed of response was excellent and the engineer was professional and courteous. It is surprisingly hard to find a company ready to come out at short notice and I was grateful as I needed the repair urgently. I would recommend PC Pals and use again.4.5 out of 5 StarsLynn Godsall from Three Trees, Birmingham - More than a year ago.
Engineer who visited was Chris, very efficient, helpful and provided good advice.Would certainly use service again and be happy to recommend.
4.75 out of 5 StarsDenise Clunn from The Clunn Consultancy, Solihull - More than a year ago.
The young man was very pleasant ,explained what was wrong with my lap top in words I could understand (that's not easy) very pleased .4.75 out of 5 StarsChristine Dale, Coventry - More than a year ago.
Chris visited. As always he was helpful. As a non working silver surfer I don't get tips from "people in the office" and most of my friends are email only, or non users of the computer, I find it most frustrating when things go wrong and I cannot fix them. Chris as usual was most helpful and encouraging in his repair of the problems. I find both he and Dave are like welcoming them as friends into my home as I have used PC Pal a considerable time I wouldn't consider any other "rescuer".5 out of 5 StarsJanice Addison, Solihull - More than a year ago.
Very pleased with your service will certainly call you again if I have any problems4.75 out of 5 StarsP J Shaw, Birmingham - More than a year ago.
Laptop was fixed in seconds; my granddaughter had changed a setting! PC took a little longer but is now working as fast, if not faster, than when I first had it. Should have got in touch with you sooner.5 out of 5 StarsGeoffrey Herne, Solihull - More than a year ago.
We have been using PC PAL now for over 12months and find the team extremely helpful in particular David, who we tend to deal with on a more regular basis. I would fully recommend your services to others.5 out of 5 StarsMaggie Wheeler from The Focus Group Ltd, Solihull - More than a year ago.
4.75 out of 5 StarsHarry Cookson, Birmingham - More than a year ago.
Visited by Chris Gauden today who was very
competent at his job also very helpful,Thankyou,
Jim Morgan.5 out of 5 StarsJim Morgan, Coventry - More than a year ago.
Completely satisfied. Will recommend to friends.5 out of 5 StarsDavid Duggins, Solihull - More than a year ago.
Most impressed with the service and the competent way the engineer solved the problem. I liked his friendly attitude and his help on a 2nd PC I have just purchased explaining the complexities of Windows 10, I am 85 years old and used to windows 7 (that's why I decided to have it repaired)This is the second time I have used PC Pal and each time I was more than satisfied5 out of 5 StarsEric Cook, Birmingham - More than a year ago.
We have been clients of PCPal for over 7 years and always receive the quality of service that we expect. The engineers are friendly and efficient (always patient with older clients!)
Thank you for your help.5 out of 5 StarsMarion Korn, Solihull - More than a year ago.
4.75 out of 5 StarsSandra Gulliver, Solihull - More than a year ago.
Thank you for a super service.5 out of 5 StarsAnn Jones, Solihull - More than a year ago.
Both David and Chris have attended to or IT issues previously. Always find a quick solution and resolve any of our problems. Fantastic. Thanks4.75 out of 5 StarsSusan Palmer from BT Felton & Sons Ltd, Sutton Coldfield - More than a year ago.
4.75 out of 5 StarsBill James, Solihull - More than a year ago.
First rate service5 out of 5 StarsTerry Reeves, Coventry - More than a year ago.
Clear explanation of the basic apple programmes on the IMac. Patient and clear and willing to explain things more than once.I have booked another session to explain other aspects of the software.
Thank you Chris
4.75 out of 5 StarsHuw Lewis, Coventry - More than a year ago.
5 out of 5 StarsDiana Hanson, Solihull - More than a year ago.
Chris Gauden of PC PAL has helped us and family members on several occasions.He is an outstanding professional.
Very proficient technically and always works for the customer.
We wouldn't use anyone else.
5 out of 5 StarsDonald Mcphie, Solihull - More than a year ago.
David was a really helpful guy and explained the potential cause of the problems and took steps to resolve it.
The system yesterday was extremely slow on start up and this morning the computer is now working at normal speed.
Thank you David for all your help.4.75 out of 5 StarsWilliam Flamson, Coventry - More than a year ago.
4.75 out of 5 StarsSandra Gulliver, Solihull - More than a year ago.
Very helpful and informative. left me feeling more confidant with the use of my laptop.5 out of 5 StarsBridget Goudie, Solihull - More than a year ago.
As usual,excellent service from Chris at reasonable cost. This was a very difficult and unusual problem involving Windows Live Mail and several related issues. Chris did not give up and carried out the repair to my entire satisfaction. Many thanks.5 out of 5 StarsJohn Stevenson, Solihull - More than a year ago.
4.75 out of 5 StarsJohn Taylor, Coventry - More than a year ago.
Always excellent service. I trust PC Pal completely and have recommended you to friends, should they decide to have their laptops serviced or need any repairs doing. I'm a very satisfied customer.5 out of 5 StarsJean Shelton, Birmingham - More than a year ago.
The engineer was very good and explained things to me as a person not good with computers5 out of 5 StarsGillian Perry, Birmingham - More than a year ago.
Fantastic service and good value for money. Will definitely be recommending PC PAL to all I know. Thanks again to David.5 out of 5 StarsWendy Mancini, Henley-in-arden - More than a year ago.
Many thx for prompt callout5 out of 5 StarsDot Fisher, Coventry - More than a year ago.
David was very helpful & patient when attending my house to look at my laptop that was having problems.
He was very calm, tried to repair what was broken but unfortunately, still no good.
He took my laptop away, & 2 days later my laptop was returned to me, not only repaired, but in a much better working condition that before!
I'm so pleased I rang PC PAL to ask for their help.Great value for money, & I wouldn't hesitate to recommend or use them again.
Thank you David. Job Very Well Done.5 out of 5 StarsLynne Summerfield, Solihull - More than a year ago.
Usual exemplary service.5 out of 5 StarsAlan Sturley, Warwick - More than a year ago.
5 out of 5 StarsPaul Kirby, Birmingham - More than a year ago.
First-class work! Highly recommended!5 out of 5 StarsAde Adeyemo, Solihull - More than a year ago.
Was not able to connect to the internet and had several other problems. PC Pal solved them all. What more can you say?4.75 out of 5 StarsRex Smith, Solihull - More than a year ago.
I got a same day response + visit from Chris, regarding my enquiry. A list of 12 issues which were quickly and competently dealt with within 2 hour quoted window.
Am using again and would have no hesitation in recommending PC PAL5 out of 5 StarsChris Danes, Stratford-upon-avon - More than a year ago.
A call to come earlier suited both parties. When I came to use the computer, another query arose, I Emailed David & had a quick response that resolved it, very satisfactory indeed.5 out of 5 StarsJan Adams, Solihull - More than a year ago.
Not the first time that we have used the Company. Dave was excellent. He never seems troubled, irrespective of the problem. He inspires confidence in his ability to resolve one's problems. An excellent service.5 out of 5 StarsMike Gardner, Bromsgrove - More than a year ago.
Very helpful and knowledgable .4.75 out of 5 StarsRos Powell, Birmingham - More than a year ago.
Chris was helpful, polite, got on with his work, would not use any other company,PC Pall is the best, thank you for all the work you have carried out for me 🙂5 out of 5 StarsDenise Pennie, Sutton Coldfield - More than a year ago.
Quick and friendly service. It was great to deal with a company who worked to fit my schedule.5 out of 5 StarsTom Liser, Birmingham - More than a year ago.
THANK YOU FOR AN EXCELLANT FIRST CLASS SERVICE.THIS IS THE SECOND TIME YOU HAVE COME TO MY RESCUE OF MY FAULTY PC. I DID'NT THINK IT COULD BE IMPROVED SO MUCH.4 out of 5 StarsColin Holloway, Leamington Spa - More than a year ago.
Chris set up my new computer and easily transferred all the data from my old computer to the new one, showing me how to access the main areas which I use.5 out of 5 StarsPhilip Chapman, Solihull - More than a year ago.
Chris Gauden was as brilliant as ever, could not ask for more. First class in every way. Thank you.5 out of 5 StarsMorrie Mcphie, Solihull - More than a year ago.
Always very happy with the service you provide.5 out of 5 StarsMike Doyle from Doyles of Birmingham, Birmingham - More than a year ago.
I have to say what a very pleasant man he was too, really pleased with the service and his excellent manners.5 out of 5 StarsSara Parker from ACUTEC Ltd, Birmingham - More than a year ago.
Engineer very competent and helpful to a non-techie senior citizen.4.5 out of 5 StarsBob Barnes, Solihull - More than a year ago.
5 out of 5 StarsNick Crafts, Coventry - More than a year ago.
I found PCPal by chance on Yell.com. The service was exactly what i needed and it took just over an hour to sort the problem. Chris kindly answered some computer questions that i had. All in all, a happy customer with her computer now working again. I would definitely contact the company if I have any further computer problems.4.75 out of 5 StarsAnn Mcnulty, Birmingham - More than a year ago.
CALLED PC PAL BECAUSE I WAS EXPERIENCING PROBLEMS WITH MY PC WHICH I AM RELIANT ON FOR WORK . DAVID CAME OUT TO THE OFFICE , VERY PROFESSIONAL AND POLITE . QUICKLY IDENTIFIED ISSUES AND RECTIFIED ( LOVELY TO SEE THAT HE CARRIED REPLACEMENT HARDWARE IN HIS VEHICLE ) . DAVID LEFT ONCE HE WAS TOTALLY HAPPY WITH REPAIR WORK . GREAT VALUE FOR MONEY , GREAT SERVICE , WOULD HIGHLY RECOMMEND FOR ANY HOME OR BUSINESS USER .5 out of 5 StarsAndrew Wilson, Solihull - More than a year ago.
Very helpful5 out of 5 StarsSue Maisey from Adcock Associates, Stratford-upon-avon - More than a year ago.
the original response time to the call was very poor. I had to call several times to remind them. I was told later that they had taken my phone number incorrectly....maybe.In any case, from then on the service from Chris was superb. Friendly, professional and great value.
Would definitely recommend and will use again for sure.
4.25 out of 5 StarsMike Szucs, Sutton Coldfield - More than a year ago.
Chris set up my PC for me when I bought it from John Lewis. He came back after it had to be refreshed because of a fault and some programmes were lost. He is very friendly and helpful. Answered all my questions. I know next to nothing about computers and I received an excellent service. I would use you again.4.75 out of 5 StarsMary Woodcock, Birmingham - More than a year ago.
After trying for three months to get a local person to install some network cable, I decided to search for other options.I came a cross PC Pals, with a local number - from first contact, start to finish, they were prompt (less than 24 hours), knowledgeable and professional.
Just what's needed for a home worker.
Thank you.
5 out of 5 StarsMark Fenton, Stratford-upon-avon - More than a year ago.
I am very happy with the help and service as on previous occasions. I will recommend you to my friends.4.75 out of 5 StarsPatricia Mckenning, Solihull - More than a year ago.
Dave assessed my problems very quickly and had all running properly "in a flash". He also brought a Hudl tablet into full and very effective operation in a few minutes. I cannot recommend his approach and practical knowledge too highly. He gets the full 5 stars mark.4.5 out of 5 StarsWilliam Mercer, Solihull - More than a year ago.
excellent service. Dave explained in great detail exactly what he was setting up on my new laptop and I now wish I had changed from my XP sooner. Thankyou Dave Yvonne Whittle5 out of 5 StarsYvonne Whittle, Solihull - More than a year ago.
As usual Chris was very thorough and helpful in searching the problem of spoofing and maluse.4.75 out of 5 StarsDavid Patterson, Solihull - More than a year ago.
I was very happy with the service received. Not only did David sort out the issue with my computer & printer not speaking but he sorted out a couple of issues with excel & my emails for me that have bugged me for a while. He also tried to explain things in laymans terms to me so I could understand the problems. Thanks for you help.5 out of 5 StarsKaren Hanlan, Sutton Coldfield - More than a year ago.
As always PAY PALhas come up trumps. Thanks5 out of 5 StarsEric Bickerdike-hibbs, Henley-in-arden - More than a year ago.
We know we can always rely on PCPal. Many thanks Chris.5 out of 5 StarsJune Sturley, Warwick - More than a year ago.
I was delighted with Chris Gauden's help and expertise. He explained everything very clearly in a friendly and encouraging manner. Many thanks5 out of 5 StarsDeirdre Powell, Nuneaton - More than a year ago.
Chris was very helpful and friendly as usual. He answered all my questions, sorted several things out and makes me feel confident.
Brilliant, I only wish that I could remember everything he said.
Many thanks. David.5 out of 5 StarsDavid Gurnham, Solihull - More than a year ago.
A thoroughly reliable service which I will continue to use indefinitely.4.75 out of 5 StarsDavid Howells, Warwick - More than a year ago.
PC PAL offer a prompt, efficient and effective service. I cannot rate them highly enough.
Thank you.5 out of 5 StarsCarole Pocknell, Solihull - More than a year ago.
Quick and accurate diagnosis of the problem. Worked speedily and efficiently to rectify, with no side tracking. Kept time/cost to a minimum. Very pleased. Would recommend.4.75 out of 5 StarsMichele Mcfaul, Stratford-upon-avon - More than a year ago.
Prompt, pleasant and satisfactory service.
Easily understood explanations of problems and resolutions for an 83 year old.A pleasant and rewarding experience!
4.75 out of 5 StarsRobert Stevens, Birmingham - More than a year ago.
A gentleman who really knows his stuff. Glad I met Chris and PC PAL who I shall recommend at every opportunityNot very often can one say I did enjoy paying for this kind of excellent service
Well done Chris
5 out of 5 StarsRichard Stoakes, Coventry - More than a year ago.
As always Chris did a first class job. He is a dedicated professional, friendly and very helpful. I cannot speak too highly of him.5 out of 5 StarsFrank Lane, Solihull - More than a year ago.
David Allen was extremely knowledgable and reassuring. He was friendly and answered all my questions with patience, as I am not very computer savvy!!
I will certainly recommend PC PAL to my friends and contacts and if I have any computer problems in the future I shall definitely use you again.4.75 out of 5 StarsPauline Wills, Leamington Spa - More than a year ago.
It is very useful to have help and advice from PCPal because computers are so unreliable. They frequently require updates and are vulnerable to viral software attacks. Well done to PCpal for managing the system i use and thankyou for your continuing support.5 out of 5 StarsDavid Foster Smith, Solihull - More than a year ago.
Chris was excellent very patient with my wife and I sorting out all our problems we will certainly use your services again if neccessary4.75 out of 5 StarsNorman Winnett, Warwick - More than a year ago.
As always delighted with the service we have received.5 out of 5 StarsBarbara Grace, Solihull - More than a year ago.
Absolutely fantastic service by David Allen. Very friendly and professional.I would highly recommend.
Thank you.
5 out of 5 StarsC Bickley, Warwick - More than a year ago.
I am not very well at moment. Chris talked me through every thing and was really helpful5 out of 5 StarsMartin Nash, Solihull - More than a year ago.
Chris is thorough, very knowledgeable, explains very well what he is doing. In every wayhe is a very good advertisement for
PC PAL5 out of 5 StarsDavid Patterson, Solihull - More than a year ago.
4.75 out of 5 StarsSheila Brown, Stratford-upon-avon - More than a year ago.
David visited my house bang on time. I had prepared a list of my "on screen" problems and a list of question regarding operational set ups. All this work was done to my TOTAL satisfaction and final questions were answered.My computer is working perfectly and I am delighted with the help given.
The cost of his visit was greater than usually charged< but since i am now able to totally use my computer perhaps it was a very good investment. THANK YOU . MIKE BYRNE5 out of 5 StarsMike Byrne, - More than a year ago.
As always Dave was quick and efficient and answered questions patiently and explained everything to me. I shall continue to recommend Pcpal to my friends.5 out of 5 StarsHillary Maynard, Warwick - More than a year ago.
David arrived quite early in the time slot. He was very quick dealing with the initial problem. He also dealt with a number of other niggles including trying to sort my TalkTalk TV reception problems. He was very polite and his explanations were well suited to my computer experience.4.75 out of 5 StarsMiss Bedford, Coventry - More than a year ago.
Hooray for PCPAL. David arrived on time having telephoned to say he was on his way. He fixed two problems on my Laptop and explained what he was doing all the way through and gave me a lot of advice on security.
Thanks David4.75 out of 5 StarsKeith Thomas, Birmingham - More than a year ago.
Very good service once arrived but due to annual leave there was a long wait this time4 out of 5 StarsGillian Bradbury from Midland Vascular Services Ltd, Solihull - More than a year ago.
David arrived close to the early part of the time slot. He was very polite and helpful. The initial problem was very quickly sorted but then he looked at several other IT problems which were causing some difficulties and put those right quite speedily.
An excellent service and reasonably priced. I will definitely use this service again if needed.4.75 out of 5 StarsMiss Bedford, Coventry - More than a year ago.
An excellent service.
As the choice from Yellow Pages was random,I was wary but then immediately reassured by the friendly yet professional approach of the engineer.
The solution and explanation of the computer problem was more thorough than I expected.
For the quality of the service I received I expected to pay more.
A splendid service that I will recommend.4.75 out of 5 StarsJo Payne, Coventry - More than a year ago.
As a silver surfer I needed a bit of help in upgrading my security and as I have used pc pal many times I had no hesitation in contacting them.Chris Coulson dealt with this in a friendly and professional manner. He is trustworthy and you feel quite happy with him being in your home..which in this day and age is very reassuring.
Would have no hesitation to recommend to friends.
4.75 out of 5 StarsChristine Guest, Stratford-upon-avon - More than a year ago.
4.75 out of 5 StarsBrian Burch, Solihull - More than a year ago.
I was out for the afternoon and so my husband (ken) dealt with the David. However there were a couple of things that only I could answer and so David spoke to me over the phone. He seemed a really nice person who really knew is stuff and left me with a very good working computer and I would be only to happy to contact him and yourselves should the need arise.Many thanks to a very dedicated team.
Sally Jones
5 out of 5 StarsSally Jones, Birmingham - More than a year ago.
I wished to buy a new computer and spoke to Chris Gauden in Solihull Branch who advised me on a suitable one for my needs. He gave excellent advice, I am delighted with the one he suggested. He came and installed the new computer, transferred all my documents, programmes, photographs etc. to the new computer and set up the old one in a downstairs room. All in all I am totally delighted with every aspect of Chris's help. He did an amazing job, I cannot sing his praises highly enough. A huge thank you. Morrie McPhie5 out of 5 StarsMorrie Mcphie, Solihull - More than a year ago.
Very helpful and great care taken to sort out initial problem and look at others4.75 out of 5 StarsRon Walton, Leamington Spa - More than a year ago.
Really pleased with the service and all the extra advice given - have used you before and not disappointed5 out of 5 StarsJayne Hume, Solihull - More than a year ago.
5 out of 5 StarsDavid Sutton, Leamington Spa - More than a year ago.
Courteous service & prompt response. I will use your service again if needed. Thank you5 out of 5 StarsDawn Nelson, Smethwick - More than a year ago.
We didn't have a major problem but were worried about viruses etc. David did everything necessary, explained what he had done and reassured us. Did lots of extra bits, too. Good service. Will use again and recommend to others.5 out of 5 StarsJohn Hughes, Solihull - More than a year ago.
Chris was excellent, very helpful and friendly.
Would highly recommend
Collette4.25 out of 5 StarsCollette Brown from Create-Build-Learn, Solihull - More than a year ago.
Response within 24hrs. Fixed our "old" machine and advised on suitable replacement. Great. Thanks5 out of 5 StarsSusan Palmer from B T Felton & Sons Ltd, Sutton Coldfield - More than a year ago.
Highly recommended ++4.75 out of 5 StarsHatm Alkadeki, Coventry - More than a year ago.
Chris understood the problems I have been facing and got to work immediately addressing all the issues comprehensively. He gave me some recommendations as to future actions which should prevent these problems re-occuring. Great job Chris.5 out of 5 StarsBill Rome, Leamington Spa - More than a year ago.
Reliable advice and service as usual!4.75 out of 5 StarsBrian Burch, Solihull - More than a year ago.
I was impressed b y the response to the problem and Chris'sability to deal with it very efficiently.5 out of 5 StarsDavid Vaughan, Coventry - More than a year ago.
Happy, no problems. Problem was fixed quickly4.5 out of 5 StarsB Brown, Coventry - More than a year ago.
David explained clearly to a IT semi illiterate, what was wrong and how he could fix it. Rather like roofers and plumbers, I hope I don't need your company's services again for a while, but if I did I would be confident about contacting you. ThanksDavid Spurgeon
4.75 out of 5 StarsDavid Spurgeon, Coventry - More than a year ago.
Dave Allen was first class in every way
With in 48hrs my works computer was fully up and running
Would recommend this Company to all my work contacts5 out of 5 StarsMike Fisher from CAAR, Solihull - More than a year ago.
Although David Allen was my first contact,it was Chris Gauden who made the visit to set up my new equipment on the 5th Dec.The second visit today was nothing to do with the initial work but a problem arising out of transferring to BT.
I have had first class treatment and am so pleased to have found such a reliable and friendly Company.
I have already mentioned Pcpal's name to others.-thank you .
Ken Walter
5 out of 5 StarsKen Walter, Birmingham - More than a year ago.
Once again PC Pal was quick to respond, first thing next day. The problems were identified, mostly sorted out, leaving Openreach to attending to a problem on the line. The result, so far, has made a vast difference to computer speed and interent connection, with possible further improvemnt once work on the line has been carried out. A very satisfactory experience. Many thanks.5 out of 5 StarsRichard Livingston, Stratford-upon-avon - More than a year ago.
After receiving a tablet for christmas I was a bit panicky on using it and setting it up, as I am a bit of a technical dino, so was chuffed when I saw in the YPages that PC pal dealt with tablets.
Rang them engineer came out same day. I was impressed with the engineer sorting out the tablet and helping me download photos on my laptop and having a quick tutorial.Gave me more confidence. Will use PC Pal again4.75 out of 5 StarsDiane Bull, Coventry - More than a year ago.
I contacted PC Pal as I was concerned that I had inadvertently been a victim of a potential scam.I received an excellent, professional and courteous service from David who was very thorough and gave me the confidence to use my laptop again. I would have no hesitation in recommending others to this company. Many thanks once again.5 out of 5 StarsJackie Stokes, Coventry - More than a year ago.
I am not PC savvy and Chris was very helpful and patient. This is the 3rd time I have used PC Pal and have always found them very efficient and helpful.5 out of 5 StarsBarbara Grace, Solihull - More than a year ago.
4.5 out of 5 StarsAnita Cole, Solihull - More than a year ago.
I have used your company several times now and each time have been very satisfied. I always ask for the same engineer and find him personable and very helpful. You are now my first port of call.4.75 out of 5 StarsSheila Cooper, Coventry - More than a year ago.
fault which occurred in October reoccurred again on Monday 8th December, appears to be a Microsoft issue, but very, very costly, in terms of lost business.4.5 out of 5 StarsM Wall, Solihull - More than a year ago.
David arrived on time and was so very helpful, polite, easy to speak to easy to understand and was very longsuffering, nothing was too much trouble to explain and he remembered that I was visually impaired so he altered the setting so I could read easily, he made the experience easy, and I was very anxious as I don't understand tech speak, well done David thank you5 out of 5 StarsChristine Bayliss, Willenhall - More than a year ago.
Ist Class service in every respect yet again.5 out of 5 StarsMaurice Gent, Solihull - More than a year ago.
Chris Gauden, very helpful as always5 out of 5 StarsDavid Gurnham, Solihull - More than a year ago.
Again a very good service and price. Will definitely use again if I need to.5 out of 5 StarsBrenda Ryman, Alcester - More than a year ago.
David was very helpful and sorted the issues quickly and explained the whole process while doing it.5 out of 5 StarsDrew Lomas, Solihull - More than a year ago.
I am 68 years old and not technically minded and look to PC PAL to keep me going. I have used them twice and the service has been excellent including genuine discussions about the problem and the choices and costs of cures. The engineer is most courteous and never treating you as an idiot because you do not happen to be computer literate. I will always refer problems to them with no fears.5 out of 5 StarsRoy Summerfield, Birmingham - More than a year ago.
Chris Gauden visited as arranged and was most helpful.5 out of 5 StarsDavid Gurnham, Solihull - More than a year ago.
First class as always5 out of 5 StarsNick Brown from Navigation inn, Henley-in-arden - More than a year ago.
The engineer was Chris and he seemed to know more about the various problems and possible remedy than either BT or AOL; BT had said there was no fault on the line, Chris was able to test the line and a fault was indicated. Eventually BT rectified the faullt ( after 3 weeks)4.75 out of 5 StarsPhilip Chapman, Solihull - More than a year ago.
very helpful and made good the computer4.75 out of 5 StarsBrian Cavill, Solihull - More than a year ago.
Brilliant, friendly service. Everything was explained. Would definitely use PC Pal again. Thank you4.75 out of 5 StarsStephanie Morris, Birmingham - More than a year ago.
5 out of 5 StarsGordon Lanham, Leamington Spa - More than a year ago.
David was really helpful and I would be more than happy to recommend PCPal to anyone.5 out of 5 StarsAnn Darling, Birmingham - More than a year ago.
I have used PC Pal on a number of previous occasions and have always received first class service from their friendly and efficient engineers Chris and Dave. Definitely recommended.5 out of 5 StarsMaurice Gent, Solihull - More than a year ago.
Helpful, patient, prompt. Computer expertise accompanied by a friendly face. Easy to have in the house!5 out of 5 StarsJackie Mann, Leamington Spa - More than a year ago.
Having a new I pad meant I needed some teaching.Chris was very patient and showed me things I could do.I might need more help in the future but I can always rely on PC Pal thank you5 out of 5 StarsVera Macmillan, Solihull - More than a year ago.
Chris Gauden set up our new PC and transferred data from the old one and answered lots of questions. We have used Chris several times now and have always been pleased. with the service we have received.5 out of 5 StarsBrian Hopper, Solihull - More than a year ago.
Your engineer came when he said he would and not only solved my problem, but was a mine of information. Nothing was to much trouble ,and he answered all my questions.I always use PCPAL and will contnue to do so.MAURICE WEBB
5 out of 5 StarsMaurice Webb, Solihull - More than a year ago.
Excellent,4.75 out of 5 StarsLynn Dibb, Solihull - More than a year ago.
It was a great relief to be able to talk to a knowledgeable person about my computer problems, and to have them solved! The same day response was much appreciated, as my PC is extensively used and its temporary "sickness" had been giving me grief. I will certainly call PC PAL again if I have any more problems and will be happy to recommend the service.5 out of 5 StarsStephen Maddison, Warwick - More than a year ago.
Exactly the service I was looking for. My son's gaming PC was fitted with a new graphics card and sorted out. The engineer was courteous, polite, efficient and friendly. I would be happy to recommend his work and will certainly call again in future.Many thanks.
5 out of 5 StarsSarah Clarke, Birmingham - More than a year ago.
david was on time and got stuckin with out wasteing any time thankyou tony beck5 out of 5 StarsAnthony Beck, Coventry - More than a year ago.
Very pleasant gentleman repaired computer and it is now working perfectly, will use this company again.5 out of 5 StarsThomas Davies, Coventry - More than a year ago.
Very satisfied with the help I received4.25 out of 5 StarsJoan Humphreys, Warwick - More than a year ago.
excellent!5 out of 5 StarsAnthony Fisher, Solihull - More than a year ago.
David came to sort my new computer out it seemed to have a lot of malware, he spent time rebooting to clear troubles and then set up what I wanted. I am very grateful to him snd amazed at the expertise. Very time consuming Thank you .Betty4 out of 5 StarsBetty Suckling, Solihull - More than a year ago.
Chris the engineer was very friendly and nothing was to much trouble I would recommend him to my friendsRobert
5 out of 5 StarsRobert Culverwell, Nuneaton - More than a year ago.
Excellent service. First time I have used you but I am sure it will not be the last! David was most helpful and explained very simply what was wrong, even I understood most of it! Thank you. Audrey Bond5 out of 5 StarsAudrey Bond, Solihull - More than a year ago.
Chris was accurate to his estimated arrival time, friendly and helpful. He's managed to sort the problem and also installed Adblock on 2 computers. He will be asked back in due course and was asked to memorise our location for this purpose. A truly professional service.4.75 out of 5 StarsTibor January, Leamington Spa - More than a year ago.
David was able to solve our email problem very quickly. His advice was invaluable, which is our consistent experience when dealing with PC PAL.5 out of 5 StarsJohn Billam, Solihull - More than a year ago.
Excellent as ever.
Completed what we asked and more.
Many thanks5 out of 5 StarsRichard Willans, Solihull - More than a year ago.
Engineer called to install and reload software to a new desk top. Glad we called you in. Very pleased with work done and glad I did not try it myself. Would not hesitate to call again and recommend to others.5 out of 5 StarsGeoff Carr, Coventry - More than a year ago.
Chris been and hopefully found fault with connections. Very helpful and pleasant.4 out of 5 StarsBetty Suckling, Solihull - More than a year ago.
David has helped us before with virus problems and this time to upgrade to a modern laptop.
We could not cope without people like him.
A likeable, trustworthy and very competent man.5 out of 5 StarsRalph Dicker, Bromsgrove - More than a year ago.
Both Chris and David have been out. Both very personable and although obviously very techie, explained everything to me in a non-patronising way. Will definitely use them again and also recommend them to others.5 out of 5 StarsJane Millard, Birmingham - More than a year ago.
4.25 out of 5 StarsPhilip Hubbard, Leamington Spa - More than a year ago.
Chris Gauden - As usual his knowledge and workmanship was excellent, as I knew from previous experience. His approach was helpful and friendly.
He is an excellent ambassador for your organisation and services.5 out of 5 StarsDavid Patterson, Solihull - More than a year ago.
Your engineer was very good, he explained everything clearly and fixed the problem for me. He even made the laptop go faster, which is certainly a plus!Thanks again for all your help.
Best wishes
Chris
5 out of 5 StarsChris Adderley, Solihull - More than a year ago.
We had Chris install our new pc today and he was excellent as usual. In fact I wouldn't trust anyone else other than PC-Pal given their excellent service and value for money. He even put up with all my banal and silly questions with a smile and gave us understandable explanations without any jargon. I can't rate the company highly enough, first class!5 out of 5 StarsColin Barrows, Solihull - More than a year ago.
fine5 out of 5 StarsJohn Pettet, Solihull - More than a year ago.
Always helpful with good explanation of problem and willing to help on other issues.5 out of 5 StarsAnne Morgan, Birmingham - More than a year ago.
Your engineer came at the time agreed on both occasions, did everything asked of him and made suggestions for my convenience as I have only ever used the old form of "XP". The service can only be good value for money for me as I have no idea of the technicalities involved in setting up such a system nor do I want to try to learn - at 82 years of age I do not have the time! I will have no hesitation in reccomending your company to others in my position. Thank you.5 out of 5 StarsR Stevens, Birmingham - More than a year ago.
I found the engineer very helpful and explained things well5 out of 5 StarsGillian Perry, Birmingham - More than a year ago.
The service provided by this company was nothing short of excellent. Not having any technical knowledge, David explained the problems and although he was not able to fix immediately at home, my computer was taken to your office and returned the same day.
Very professional, well done. I have mentioned your company on facebook and included a link to your website.5 out of 5 StarsArthur Butler, Solihull - More than a year ago.
The cause of the problem was quite a shock, but the computer is now running better than ever before. Also received useful advice on whether to buy an I-Pad or5 out of 5 StarsGraham Biddle, Birmingham - More than a year ago.
I was really desparate when I contacted PCPal having tried everything I knew to reconnect my printer to my computer BUT within 3 hours my problems were expertly solved by Chris. He first LISTENED to my concerns and then expertly fixed the original plus other minor worries I had, with the minimum of fuss and without trying to impress me how good he was and how stupid I was. Brilliant response and results - worth every penny. Many Thanks Hazel Winsley....4.75 out of 5 StarsHazel Winsley, Solihull - More than a year ago.
Very satisfied the professional way the work was carried out5 out of 5 StarsGraham Watson, Solihull - More than a year ago.
Setting up mac, transferring data, connecting to printer, email, installing office, demonstration - an excellent service all round.5 out of 5 StarsLeslie Emmett , Solihull - More than a year ago.
Thank you for a Excellent response my and fix to my computer problem4.75 out of 5 StarsPhil Handy, Leamington Spa - More than a year ago.
My problem was fixed very efficiently. As on the previous occasions when my wife or I have used your services, I was most impressed by the skills of the person who did the job.4.75 out of 5 StarsNick Crafts , Coventry - More than a year ago.
Have used PC Pal several times before - response has always been good and engineer very helpful.4.5 out of 5 StarsDot Fisher from Hazardous Goods Advisers Ltd, Coventry - More than a year ago.
I understood I was first call 9am and Chris turned up at 9.45 which only matters because I am hard of hearing and have to sit by the door- When I rang this morning I was advised between 9-11 which would have helped if that information was given when I booked. Many thanks for a very nice young man who hopefully has solved my problems, and I can certainly recommend. Betty Suckling4.25 out of 5 StarsBetty Suckling, Solihull - More than a year ago.
Helpful advice given and system left in very good order5 out of 5 StarsMichael Richardson, Solihull - More than a year ago.
A knowledgeable Engineer arrived on time. He listened to my needs, responded in an understandable fashion then swiftly and competently set our new computer. He involved me with the setting up of the machine and ensured I was happy with the result.4.5 out of 5 StarsJudith Ross, Leamington Spa - More than a year ago.
The engineer not only explained everything he did, but showed ways to improve our system5 out of 5 StarsJune Cameron, Birmingham - More than a year ago.
Very pleased with the service. The problem was solved and Dave was able to put right a few other things while he was here.4.5 out of 5 StarsKevin Mccullough, Solihull - More than a year ago.
Several PC PAL visits over the past years have always been excellent for problem solving and value.4.75 out of 5 StarsRonald Elliott, Warwick - More than a year ago.
A superb service. Essential for an elderly couple like us. Engineer David is a most pleasant knowledgable young mam. Excellent. T Cassels Coventry.5 out of 5 StarsThomas Cassels, Coventry - More than a year ago.
Dave took notice of everything about the situation before he set too. At times the job seemed to be challenging but Dave found ways through.
I could see that he knew what he was doing at every stage and, to the extent that I needed to know, and be capable of understanding, he kept me in the picture.
Job well done.
Courteous and pleasant throughout.
As I said to him, 'Lovely man'4.25 out of 5 StarsGeorge Pearson, Solihull - More than a year ago.
4.25 out of 5 StarsP Hunt, Birmingham - More than a year ago.
Submitted as a enquiry - "IF ALL LADS WERE AS WELL MANNERED AS DAVID THE WORLD WOULD BE A BETTER PLACE"5 out of 5 StarsRoy Byrne, Coventry - More than a year ago.
I WAS MORE THAN PLEASED WITH THE SERVICE WE RECIEVED FROM DAVID . HE WAS POLITE AND NOTHING WAS TO MUCH TROUBLE , WE NOW HAVE A COMPUTOR THAT IS FAST , AND WORKING CORRECTLEY , THANKS TO DAVID I WOULD SAY WE HAD 100% SERVICE AND I HAVE RECCOMEND HIM ON .5 out of 5 StarsRoy Byrne, Coventry - More than a year ago.
I was very pleased with the work carried out yesterday. David was punctual, friendly and answered my questions in 'layman's language' so that I could understand what was happening with the pc whilst he was repairing it. He even put right some things that I didn't even know were not working properly whilst he was here.Thank you very much
Chris
5 out of 5 StarsChris Adderley, Solihull - More than a year ago.
Very good service . Explanations clear and understandable. Advice very helpful5 out of 5 StarsCathy Harris, Solihull - More than a year ago.
4.75 out of 5 StarsRoger Monkman from Roger Monkman PR, Coventry - More than a year ago.
David was really very helpful. He attended the same day I had reported problems with my laptop and manged to repair the machine quickly.
I would definately recommend their services.Thank you!!
5 out of 5 StarsRashmi Shah, Solihull - More than a year ago.
Genuinely impressed by the swift turnaround, friendly and knowledgeable engineers. Every aspect of the repair was explained and the work was accurately quoted. Customer care is paramount and David seemed to care very much that I was happy with the work. Tip top service all round. I'm grateful to the team and would recommend them in a heartbeat.5 out of 5 StarsChris Herbert , Birmingham - More than a year ago.
Chris came to sort out my wifi printer problem. He spent almost an hour with me and managed to sort out the issue. I am pleased with the service provided and would recommend your company to others.Many thanks
Teresa Carr
4.75 out of 5 StarsTeresa Carr, Henley-in-arden - More than a year ago.
Chris was very good. Very good customer service.4.75 out of 5 StarsJohn Limbourne from Abbey Forest Products, Solihull - More than a year ago.
The engineer who came was friendly and understanding.He could not have done more than he did to help me with both a poor phone reception and a very weak signal from Virgin. Things have improved considerably already. Thankyou.4.75 out of 5 StarsEdna Fox, Solihull - More than a year ago.
Very impressed by David. He took the trouble to explain what was the possible fault and what he was doing to get the lap-top working again.
We will certainly use PC PAL again.5 out of 5 StarsJames Stuart , Warwick - More than a year ago.
Very happy with service, computer working considerably better. Would use service again.5 out of 5 StarsChristine Smith, Coventry - More than a year ago.
David was totally assured and quickly made vital changes to bring speed and life back into my computer. His long experience showed through. I will call him more often in future to sort out problems and other requirements with my modest computer needs.4.5 out of 5 StarsWilliam Mercer, Solihull - More than a year ago.
Top Guys5 out of 5 StarsGary Carr, Leamington Spa - More than a year ago.
Terrific service with a difficult problem on a very hot afternoon. Very reasonable charges. Did not leave until completely satisfied everything exactly right.4.25 out of 5 StarsJohn Stevenson, Solihull - More than a year ago.
Chris demonstrates a highly professional level of IT skills and is very good at explaining what he is dooing.4.75 out of 5 StarsJohn Allwood, Warwick - More than a year ago.
Superb as always.5 out of 5 StarsAlan Sturley, Warwick - More than a year ago.
Chris Gauden from Solihull has been our regular PC Pal engineer for some time.
He is knowledgeable, skilful and highly professional at all times.Outstanding.
4.75 out of 5 StarsDonald Mcphie, Solihull - More than a year ago.
V pleased that my request for Chris (who fixed this machine for me in 2010) could be met. Chris worked his magic again and my beloved but ancient machine is working once more.4.75 out of 5 StarsLewis Richards, Solihull - More than a year ago.
like an old friend coming back!5 out of 5 StarsJan Adams, Solihull - More than a year ago.
I always receive excellent service from Dave and Chris (Dave on this visit)and have recommended you to all my friends. I wouldn't trust anyone else to look after my tech. Many thanks.5 out of 5 StarsJean Shelton, Birmingham - More than a year ago.
I do not know much about computers but your engineer was very patient and helpful.5 out of 5 StarsBarbara Grace, Solihull - More than a year ago.
Chris phoned a few minutes before his arrival, which was within the times which had been agreed. As on previous occasions it was good to have him resolve the problems and to return my laptop and printer to proper working order. His knowledge is excellent and the clarity with which he explains his actions is very helpful.4.5 out of 5 StarsDavid Patterson, Solihull - More than a year ago.
I was very grateful for the prompt service received today as I had had great problems with an inability to download and write emails for several days. Dave who had visited me on a previous occasion was very polite, professional and helpful throughput and not only restored my connection with my server and assisted me to produce a new password, but also did a thorough job of generally cleaning up my laptop. He also worked on my IPad so that I am now able to communicate effectively with my many contacts. With many thanks.
Michael J Harris5 out of 5 StarsMichael Harris , Coventry - More than a year ago.
My computer was a mess having been without internet for some time. The printer, emails and other things needed sorting. It was not easy! But after an hour and a half all was working again. I am really happy with the job done by the man who called. He knew what to do and gave me plenty of good advice. Thank you!5 out of 5 StarsPatricia Hughes, Warwick - More than a year ago.
I was very pleased with the diligence and quality of the engineer who was both very knowledgeable and quickly identified what the issues were with my laptop.He was also able to offer and install me a memory upgrade at a competitive price that will enable my machine to work more effectively.
5 out of 5 StarsKeith Potts, Solihull - More than a year ago.
Very happy with service received - engineer visited on day of call out- on time - lap top is now working fine, thank you. This is the third time I have used PC PAL and I am happy to recommend them.5 out of 5 StarsGeraldine Cassidy, Solihull - More than a year ago.
A prompt response which sorted out an important problem5 out of 5 StarsDavid Howells, Warwick - More than a year ago.
very good service4.5 out of 5 StarsPaul Bourke, Birmingham - More than a year ago.
David came out as normal excellent work and politeness thank you so much David and PC pal.Denise.
5 out of 5 StarsDenise Pennie, Sutton Coldfield - More than a year ago.
5 out of 5 StarsGillian Bradbury from Midland Vascular Services Ltd, Solihull - More than a year ago.
A problem preventing us from plotting drawings was investigated and solved in a calm and methodical manner. Once again David saved the day!5 out of 5 StarsTony Matters from Heterarchy Ltd, Birmingham - More than a year ago.
I was very please with the service provided today. Chris was very polite, professional, knowledgeable and at the same time friendly.
I felt comfortable and trusting that he was doing a good job. He also taught me, at my request, how to join the net in case I had this problem again.
Thank you very much for your help5 out of 5 StarsDerek Williams, Solihull - More than a year ago.
the engineer was very helpful in being able to make instructions clear. I learnt a lot during his visit which was his second one.
Many thanks for your help.
Sincerely, Anthony J Bower
4.25 out of 5 StarsAnthony Bower, Solihull - More than a year ago.
Came out within 24 hours and was very helpful.
Even got a phone call to say e was running 10 minutes late.
Very good service5 out of 5 StarsDavid Pouncey, Birmingham - More than a year ago.
I was very pleased that the price hadn't increased and found the engineer very helpful showing me how I could remove junk mail and other things myself. I gave him several tasks to do and he remembered to do them all.
Thank you5 out of 5 StarsVera Macmillan, Solihull - More than a year ago.
Your service is far better than 'excellent'. Chris is so helpful, as always, and his skill is superb. He leaves us feeling that we are at last getting to grips with computers. (But we shall still call him in again as soon as we get a problem!)5 out of 5 StarsJohn Billam, Solihull - More than a year ago.
I really cannot fault this service. Chris telephoned to let me know he was on his way and then when working on my laptops, explained everything to me in a way I understood. his is a very good service and value for money is excellent. Have already recommended this company to others and wouldn't hesitate to use them again.5 out of 5 StarsSue Potts, Solihull - More than a year ago.
relieved to see p c pal again. always do the job!4.5 out of 5 StarsLesette Fletcher, Evesham - More than a year ago.
Thankyou its a pleasure now to operate the laptop.,previously it weas so frustrating I dreaded having to use it.I would highly recommend your company.5 out of 5 StarsRita Collett, Leamington Spa - More than a year ago.
5 out of 5 StarsMike Doyle from Doyles Accounting Limited, Birmingham - More than a year ago.
4.75 out of 5 StarsLorraine Thorne, Warwick - More than a year ago.
The engineer made contact 10 minutes prior to arrival. Very useful. Clearly very competent at
what he was doing and left me very satisfied with the manner in which he just kept on going until the job was done.4.75 out of 5 StarsChris Lamb, Birmingham - More than a year ago.
Excellent service. A very friendly and efficient visit left me delighted with the work done in repairing my laptop. Will recommend to friends and family.Mike Lippett-Wootton Wawen
5 out of 5 StarsMichael Lippett, Henley-in-arden - More than a year ago.
My PC was brought back from the PC Pal workshop having the PSU replaced. Whilst there, the engineer noticed one of the fans, inside, had failed, which he replaced after making me aware of what he had found. I asked him to replace it.Brilliant service, these guys cannot be faulted, keep up the good work.
5 out of 5 StarsRoy Gardiner, Solihull - More than a year ago.
Problems solved quickly and efficiently. One happy daughter as a result.4.75 out of 5 StarsPaul Essex, Warwick - More than a year ago.
As always -- a speedy visit and a very thorough service.
I feel confident that my online security is checked and would (and do) recommend PC PAL to my friends. I wouldn't use anyone else.5 out of 5 StarsJean Shelton, Solihull - More than a year ago.
4.5 out of 5 StarsAnn Jones, Solihull - More than a year ago.
Excellent service, problem occurred this morning, engineer from PC Pal arrived just after midday. Diagnosed faulty power supply, as it is a non standard unit he has taken it away to source a PSU. Before leaving he copied across stuff I needed to a very old machine so I can carry on with my work.I just cannot fault the service PC Pal provides, as an old network engineer ( I remember when 9600 bits per second was fast!) and dealt with the likes of IBM/ BT you guys are way out in front in terms of service.. Whatever you do in the future don't compromise your service, it gets 100 out of 100 from me. This is the second time I have called you over several years and service hasn't changed... Thank you.
5 out of 5 StarsRoy Gardener, Solihull - More than a year ago.
Chris gave us truly excellent service, performing a complicated sequence of operations that we could never have hoped to do for ourselves. Thank you indeed!5 out of 5 StarsJohn Billam, Solihull - More than a year ago.
Cannot fault service you provided, I have used you before and will use you again, would recommend you to anyone. Thank You David5 out of 5 StarsDavid Harris, Warwick - More than a year ago.
I have used PC Pal on a few occasions and always have felt that I have received very good service, advice and help. Problems have been rectified and I shall use them again in future. I would like to comment on Chris who explains things very clearly and is always friendly and professional. Thank you4.75 out of 5 StarsJoan Eardley, Solihull - More than a year ago.
I purchased a computer from John Lewis who arranged for Chris to sett up. This computer was faulty and after 2 visits to John Lewis it was replaced. It was set up in store by John Lewis but it was badly set up and I had to return to the store. It was supposedly fixed but when I returned home it still had problems.These were partly resolved on the phone by John Lewis technical support.I was so frustrated I contacted P C PAL as I was confident any problems would be sorted quickly.4 out of 5 StarsBernard Ackroyd, Alcester - More than a year ago.
Really good experience with engineer who spent about 1 1/2 hours sorting the problem
out and finally solved it.
Saved me hours and hours of stress.
Job well done . Thanks
Hugh Bromsgove5 out of 5 StarsHugh Tranter, Bromsgrove - More than a year ago.
Very helpful young man An excellent service5 out of 5 StarsAlan Millard, Leamington Spa - More than a year ago.
everything went well engineer knew what he was doing an done it professionally.5 out of 5 StarsJames Chalmers, Leamington Spa - More than a year ago.
Chris was very helpful to a computer beginner like me. He was able to retune my laptop making the work easy to understand. He was also very helpful in giving me a greater understanding of this new technology.An excellent service which I would choose to use again if needed. Thank You very much.
4.5 out of 5 StarsAnthony Bower, Solihull - More than a year ago.
Although the repair was not successful , I was very appreciate PC PAL / Engineer . They did give me useful advice .The staff was very nice and friendly . Definitely will ask again if problem occur.
9/104.5 out of 5 StarsTrong Nguyen, Coventry - More than a year ago.
David was very friendly, helpful, knowledgeable and efficient. Thank you. I will certainly use your company again if I need any help.5 out of 5 StarsValerie Churchhill, Henley-in-arden - More than a year ago.
Always excellent service from very professional engineers5 out of 5 StarsNina Rogerson, Solihull - More than a year ago.
4.5 out of 5 StarsPk Hubbard, Leamington Spa - More than a year ago.
Yet again thanks to David the engineer from solihull. I would never have installed my new computer on my own. Susan Wolverhampton4.75 out of 5 StarsSusan Burgess, Wolverhampton - More than a year ago.
Even if you think you know what you are doing, it would probably cheaper in the long run to call PC PAL4.75 out of 5 StarsGordon Archer, Warwick - More than a year ago.
Solved my initial problem, but when I came to use the machine next morning all the connecting cables to my printer had been left out and so I had to pull it all out to reconnect. Once I had done so I realised that my monitor was not working at all - this may have been due to the way the wiring had been pulled around and I am sure it has broken the connection to the back of the machine. So whilst the connection to the internet was solved I still have a problem. I will probably buy a new monitor, but I was not over-happy with the way the engineer left the machine.4 out of 5 StarsL Hamson, Atherstone - More than a year ago.
Very pleasant and polite young man, also very efficiant4.75 out of 5 StarsChristine Dale, Coventry - More than a year ago.
Very pleasant young man, very effiiciant and helpful4.75 out of 5 StarsChristine Dale, Coventry - More than a year ago.
My laptop has been runing slow for some time
I was talking to DR.Rolands a lady in the flat below, who recommended you to me,she also had her laptop seen to at the same time.
David was very good in putting my laptop right the speed now is Excellent Thank you so much. Mrs L Wilson5 out of 5 StarsLaura Wilson, Birmingham - More than a year ago.
Your Company came recommended and I would do the same. The Engineer was very good and very helpful.He was very polite and I am over the moon with the work he has carried out.
I would certainly use their services again5 out of 5 StarsDavid Pouncey, Birmingham - More than a year ago.
Had an excellent engineer -Dave. Installed a BT HUB, linked in three units plus phone. Then he got the wireless printer to link to all three computers - all within an hours work! Superb. I cannot fault the service and fully recommend them as a Company.4.75 out of 5 StarsMike Gardner, Bromsgrove - More than a year ago.
Chris was very helpful and managed to fix all the issues that I could throw at him on 2 machines and 1 printer!!5 out of 5 StarsDrew Lomas, Solihull - More than a year ago.
4.5 out of 5 StarsGillian Tallis, Warwick - More than a year ago.
Response time was 48 hours instead of the usual same day due to Dave being on holiday. Both Dave and Chris are friendly, very helpful and obliging. They are able to reply to a layman's rather basic and sometimes confused questions with patience and in ways that the uninitiated can understand. I recommend PC PAL to all my friends and colleagues.4.75 out of 5 StarsKen Wheat, Solihull - More than a year ago.
The chap who came was friendly, and happy to chat and sorted me out.So no problem.4.75 out of 5 StarsDavid Blackmore, Birmingham - More than a year ago.
Chris has helped us on a number of occasions,and he is always very reliable, and explains everything clearly. Many thanks, Mrs B Green5 out of 5 StarsBev Green, Solihull - More than a year ago.
Chris and Dave were most helpful in assisting me to choose and install a new PC to replace my 10 year old Dell with Windows XP.5 out of 5 StarsRoger Bolland, Coventry - More than a year ago.
5 out of 5 StarsDavid Howells, Warwick - More than a year ago.
5 out of 5 StarsStuart Skelly , Warwick - More than a year ago.
I have necessarily called for help on three occasions,both from David and Chris. They spent considerable time ensuring that I understood the problems. Their response was practically immediate and I will have no hesitation in recommending their company to many other persons with computers.
Thank you, Chris & David.
John Shayler5 out of 5 StarsJohn Shayler, Solihull - More than a year ago.
I was very impreswsed with the thoroughness of the engineer's work,and keenness to sort the problem keeping me infoirmed at every stage. He went to collect a new screen and called me from the 'shop' informing me that the replacxement did work after 2 tests and checking I definitely wanred to go ahead. I was made completely aware of the cost of the job at each juncture and after nearly hours work, the problem was solved. I felt the cost was well worth it asnd very reasonable. many thanks.5 out of 5 StarsPaul Leddington Wright, Coventry - More than a year ago.
4 out of 5 StarsJoan Malosti, Coventry - More than a year ago.
I am very pleased with the service I received. I had a new laptop from necessity rather than choice and was not looking forward to having to get used to a new machine and a new system, having heard dire things about Windows 8.1! However the engineer talked me through everything and I am confident I shall adapt to things very well. Many thanks.5 out of 5 StarsCarole Burton, Solihull - More than a year ago.
We were very concerned, having been "hacked" for the first time. David quickly repaired the damage, and reassured us, with advice on how to to avoid a repetition.5 out of 5 StarsJune Sturley, Warwick - More than a year ago.
I found PC PAL to be an effective and efficient sevice. Chris was very friendly and and explained each step of the diagnostic process in terms that were understandable. He was very competent and retrieved all my files!
Thank you Chris. I have no hestitation in recommending PC PAL. Carole5 out of 5 StarsCarole Pocknell, Solihull - More than a year ago.
Your engineer Caiied me 10 mins before arrival,then did a first class job in less than an hour my PC was fixed and he answered any questions i asked with knowledge and professionialism,as i stated to him at the visit it is very reassurng to be able to call on expert advice at short notice,this was the third time i have used your company and cannot fault your services4.75 out of 5 StarsPatrick Kavanagh, Birmingham - More than a year ago.
What a fantastic service, friendly, patient, helpful and went that "extra mile". I have every confidence in them and will recommend them to anyone and everyone I know who needs help with their pc. absolutely brilliant and did not confuse me with a lot of techno_ jargon either.5 out of 5 StarsChristine Hewitt, Solihull - More than a year ago.
computer problems? PC Pal is the first name to come to mind4.75 out of 5 StarsGordon Archer, Warwick - More than a year ago.
David has been a great help to me and I value his advice and expertese.4.25 out of 5 StarsPeter Burns, Warwick - More than a year ago.
Excellent service from Chris as usual - solved everything I needed and is always so helpful with advice and progression on new equipment. Fab job! - thanks Rita4.75 out of 5 StarsRita O\'toole from Exhibit R Ltd, Birmingham - More than a year ago.
David Allen resolved the problems with my mac in excellent and efficient manner. I was impressed and will now come to PCPAL for resolution of any further problems.5 out of 5 StarsT Atkinson, Leamington Spa - More than a year ago.
Prompt and efficient friendly service. Completely satisfied would recommend you every time.5 out of 5 StarsPeter Taylor, Birmingham - More than a year ago.
Very good service. Chris sorted my problem quickly and efficiently and explained everything. Thanks.Ken5 out of 5 StarsKenneth South, Leamington Spa - More than a year ago.
The response time of 2 hours was impressive. The engineer was helpful not only because the problem was solved but gave explanations and helpful tips.5 out of 5 StarsMargaret Sedgwick, Coventry - More than a year ago.
5 out of 5 StarsMartin Teehan, Evesham - More than a year ago.
Dave answered all questions raised with a full explanation in a language we could understand.Visit was not rushed . Will definitely contact when time to change machine THANKYOU?5 out of 5 StarsYvonne Whittle, Solihull - More than a year ago.
David slowly explained where my problems were and led me through what he needed to do and what I needed to do if I had any reacurance. At last a computer technician I could understand. thankyou.5 out of 5 StarsSusan Burgess, Wolverhampton - More than a year ago.
Very helpful engineer who new his stuff advice given freely and appreciated. Would recommend your company.4.75 out of 5 StarsPeter Taylor, Birmingham - More than a year ago.
Chris has brought me up to date with a computer that is reassuringly familiar, a huge relief!5 out of 5 StarsJan Adams, Solihull - More than a year ago.
4.75 out of 5 StarsFrances Dawe, Leamington Spa - More than a year ago.
Chris seems very knowledgeable on all aspects I asked about, I was very happy with the service he provided and his attitude was impeccable, thanks Gary5 out of 5 StarsGary Mosey, Bedworth - More than a year ago.
Thank you for soughting the problems I had, I am now able to do more on my Lap Top. I will pass your phone number on to friends and family as you are always friendly and helpfull, and its also nice that you ring to let me know you are on your way to me, its a pity other companys don t do the same4 out of 5 StarsCarol Hall, Birmingham - More than a year ago.
This was an excellent service. David Allen wasp very professional, friendly and most helpful. He is a credit to the company. The problem was fixed to my satisfaction and would not hesitate to use the company again.Terry Reeves
5 out of 5 StarsTerry Reeves, Coventry - More than a year ago.
David was very prompt, extremely polite and very knowledgeable. He answered all of my questions and took great care to ensure that I understood what he had done and how I was to use the computer in an efficient and easy manner.
I am very grateful for the time he spent with me. The service he gave was first class.5 out of 5 StarsA L Harwin, Solihull - More than a year ago.
David was extremely helpful in solving a problem we had had with hacking. He updated our systems and installed more secure software.
As a result of David's visit we would certainly use PC Pal again in the future4.75 out of 5 StarsRichard Jones, Solihull - More than a year ago.
Good improvement in performance and speed in accessing email4.5 out of 5 StarsGraham Biddle, Birmingham - More than a year ago.
Chris has recently provided me with very helpful basic advice to enable me to update my PC from Windows XP Windows 8.1
He has today installed the new equipment (the day after I had notified him that I had purchased it) and I am delighted with the way in which he undertook the work. I will certainly call upon him for support in the future5 out of 5 StarsPamela Tolley, Solihull - More than a year ago.
Chris is always calm, cheerful & patient & try's always to give helpful advice4.25 out of 5 StarsJan Adams, Solihull - More than a year ago.
Chris provided a friendly and a expert service. The PC was up and running in quick time.Very pleased.Highly recommended!!!Many thanks:)5 out of 5 StarsNeelam Singh, Coventry - More than a year ago.
I sent an e-mail late on Thurs 6th Feb and did not receive a reply until the early evening of Mon 10th Feb; I would have liked a quicker response time as you have a 7-day helpline with the e-mail written underneath it on your receipts.Everything else excellent!
4.25 out of 5 StarsYvette Elcock from Moonraker Development Services Limited, Birmingham - More than a year ago.
Not the most difficult of jobs but it was done quickly and professionally, with David taking the trouble to explain what he was doing at each stage. A job very well done.5 out of 5 StarsA Wakefield, Solihull - More than a year ago.
Chris explained the reasons for my problem in language I could understand and sorted it out promptly. I would recommend PCPAL to any of my freinds in need.5 out of 5 StarsRichard Ward, Solihull - More than a year ago.
4.75 out of 5 StarsJim Flintoft , Solihull - More than a year ago.
Happy with the prompt service4.75 out of 5 StarsJayne Hume, Solihull - More than a year ago.
This was a difficult and somewhat unusual password problem. Chris handled the situation expertly and restored my computer to perfection. I am very pleased with the service provided.5 out of 5 StarsJohn Stevenson, Solihull - More than a year ago.
Booking the engineer could not have been more straightforward. The engineer confirmed the time of visit, and arrived on time. We will certainly use PC Pal again, and recommend it to others5 out of 5 StarsPam Rutter, Birmingham - More than a year ago.
What an excellent service, from the polite and proficient person who answered the phone, to the engineer who fixed the computer. I will be telling my friends and family to use you - and the cost was veryr easonable adn afordable. All excellent. Well done.5 out of 5 StarsSuzette Farrelly, Coventry - More than a year ago.
David was competent, knowledgable and friendly as usual.4.75 out of 5 StarsBrian Burch, Solihull - More than a year ago.
4.75 out of 5 StarsSusan Gomm, Solihull - More than a year ago.
Arrived within five mintes of expected time, asked appropriate questions, not only dealt with problems but left computer running even more smootly4.25 out of 5 StarsJ Pratt, Leamington Spa - More than a year ago.
Very helpful5 out of 5 StarsE Giles, Solihull - More than a year ago.
Very prompt call out. I wasn't expecting same day and was really pleased that an engineer called within a couple of hours of my call. He was very efficient and found the fault was with the router. He had one available for me to buy at a competitive price but wasn't pushy. All completed within the hour. I would use this company again, very impressed. Thank you.4.75 out of 5 StarsDawn Leide, Warwick - More than a year ago.
Chris was well briefed, understood the issues and completed the work in good time.Also he was happy to explain what he was doing and passed on some useful tips. Cerainly worth recommending PCPal to my colleagues locally.4.75 out of 5 StarsIan Hatton from G-Palm Ltd, Birmingham - More than a year ago.
4 out of 5 StarsAndy Walton, Birmingham - More than a year ago.
we found your engineer David to be extremely helpful and the service was excellent. Many Thanks. P Hayden.5 out of 5 StarsP Hayden, Solihull - More than a year ago.
4.75 out of 5 StarsMichael Lent, Warwick - More than a year ago.
Restored my confidence after email hacking and most important my address book
Very successful5 out of 5 StarsMichael Richardson, Solihull - More than a year ago.
As an elderly lady who knows nothing about the upkeep of a computer, I was given avice in a manner suitable for the knowlwedge i was able to understand.4.25 out of 5 StarsEryl Jenkins, Birmingham - More than a year ago.
Amazing service,very friendly helpful guy,would definetely reccomend your company to others4.75 out of 5 StarsSharon Bedford, Redditch - More than a year ago.
Chris Gauden has visited me at least three times over recent years and to date has fixed whatever software or hardware faults my PC had. His relaxed and friendly manner is reassuring and I have no hesitation in recommending his obvious technical expertise to my family and friends.4.5 out of 5 StarsBob Sohota, Solihull - More than a year ago.
PC Pal is a excellent way to way to sort and fix your computer from the comfort of your own home. I would recommend it to anyone...4.75 out of 5 StarsBeverley Tennant, Coventry - More than a year ago.
Chris has rescued me from considerable difficulties in setting up a new computer with Windows 8 and dealing with a major virus problem. I now have my old computer linked to the new one which is proving to be a great advantage.
He has been able to satisfy all my requirements and inspires great confidence.4.5 out of 5 StarsJohn Allwood, Warwick - More than a year ago.
Chris is invariably courteous , anxious to help, and hugely competent. I value his service and advice greatly .
Maurice Cutler5 out of 5 StarsMaurice Cutler, Solihull - More than a year ago.
4.75 out of 5 StarsA Boote, Bedworth - More than a year ago.
The engineer was helpful and explained what and why he was adding extras to the laptop.4.75 out of 5 StarsJean Yetman, Solihull - More than a year ago.
Impressed, as always, with quality of service and friendly, informative attention. Thank you.4.5 out of 5 StarsGraham Scott, Solihull - More than a year ago.
Excellent and straight through to the heart of the problem which has been resolved.4.75 out of 5 StarsFred. Fleet., Solihull - More than a year ago.
We have used PAL for some time now and rate your Representatives as first class.We would not look for any other company.5 out of 5 StarsEric Bickerdike-hibbs, Henley-in-arden - More than a year ago.
Great service. I looked around for a company with good reviews because I was a bit nervous about handing my ipad over for a screen repair. It was picked up, replaced and returned to my door same day and the work was first rate.I am very happy, will use you again and would recommend pcpal to anyone with computer issues.
Thanks
Andy
5 out of 5 StarsAndrew Mitchell , Coventry - More than a year ago.
As always Chris was wonderful. His IT knowledge is superb and he could not be more customer friendly. In fact my wife and I look on him as a friend and we have already decided to make an appointment in a couple of weeks time for Chris to give us further tutorials. He makes us feel so comfortable and happy. What more can I say.?5 out of 5 StarsFrank Lane, Solihull - More than a year ago.
4.75 out of 5 StarsJohn Allwood, Warwick - More than a year ago.
Normal first class service5 out of 5 StarsJune Sturley, Warwick - More than a year ago.
4.75 out of 5 StarsJohn Callow, Leamington Spa - More than a year ago.
Very speedy, very efficient! Thankyou.4.75 out of 5 StarsTrevor Jones, Birmingham - More than a year ago.
Excellent Service as always. Totally trustworthy5 out of 5 StarsDee Bowyer from Bowyer Engineering (Midlands) Limited, Oldbury - More than a year ago.
PC Pal's engineer David was friendly professional,did all he could to get my machine working and to find the fault,terrific srvice,
Thankyou PC Pal.5 out of 5 StarsDenise Pennie, Sutton Coldfield - More than a year ago.
I found the company on Google and have to say was amazed at the speed, efficiency and friendliness of the company and Chris the engineer,
I will have no hesitation using the company again and recommending PC Pal to my connections5 out of 5 StarsWarren Joy from HEK Rewards, Birmingham - More than a year ago.
could not find anything wrong with the engineer5 out of 5 StarsJames Chalmers , Leamington Spa - More than a year ago.
David is very good at getting the best out of some rather out-dated equipment. Patiently explains what he is doing and fills me with confidence that I might stretch a few more months (years ?)out of my PC10/10 Have a good Christmas
5 out of 5 StarsMichael Moorhouse, Solihull - More than a year ago.
Being very green with technology,any problems caused me no end of anxiety.Then i discovered PC PAL.After visits from Chris and David,i have no further worries. Just pick up the phone and the response is fast and very reliable.I dont think i have dealt with two more pleasant and knowledgable young men. Your company is exceptional.T Cassels.Coventry5 out of 5 StarsThomas Cassels, Coventry - More than a year ago.
Chris was very efficient and helpful in explaining things to me (I am not very technical!)
He gave me advice on the new desktop to buy and I will be asking him to do the same with a new laptop and set it up for me in the New Year
I will definitely recommend your services
I came to you through a recommendation from a friend whose PC Dave had fixedThank you PC Pals
5 out of 5 StarsAnn Duffin, Coventry - More than a year ago.
A great help with the transfer of all data from one computer to another as well as sorting out one or two difficulties on my part!!!. An excellent ambassador for the company5 out of 5 StarsRobert Holl-allen, Solihull - More than a year ago.
Chris came as appointed, listened to my comments and carried out all the remedial work requested on my PC my wifes iPad and laptop. He gave advice about the PC and our router. My wife and I were fully satisfied with his work.
Thank you Chris. David G.4.75 out of 5 StarsDavid Gurnham, Solihull - More than a year ago.
As always the PC Pal engineers are friendly and knowledgeable. They never make me feel foolish if there is something basic I should know, but don't. And they never leave until I am completely satisfied that the problem is sorted.
They are absolutely the best engineers I have come across.4.75 out of 5 StarsJanice Addison, Solihull - More than a year ago.
From phone call same day service with solution/repair all within an hour.
Very pleased.
Clive & Jo Ollerton5 out of 5 StarsClive Ollerton, Hinckley - More than a year ago.
I have used PCPAL for some years now and have always had 1st class service from them.5 out of 5 StarsEric Knowles, Solihull - More than a year ago.
I was really pleased with my experience from Chris the engineer he knew what he was doing and got the job done safely5 out of 5 StarsTheo Royle from F. Hinds, Coventry - More than a year ago.
Have used PC PAL on previous occasions.
Have found their service to be prompt, professional, honest and good value for money.5 out of 5 StarsDonald Mcphie, Solihull - More than a year ago.
David Allen was our engineer on this occasion - he was very helpful and answered all our questions in simple terms so that we could understand (we're not very computer literate!). He set-up our new laptop, and when he was ready to leave we felt able to at least make a start. He has a very pleasant disposition. We would recommend both David and Chris, who has helped us previously.5 out of 5 StarsJoyce Macnichol, Solihull - More than a year ago.
The visit was excellent. The engineer was polite, clean and tidy. He worked well and quickly. Answering my questions. I would be pleased to recommend PC Pal to anyone would needs an engineer.A.J.Herbert.
5 out of 5 StarsAudrey Herbert, Birmingham - More than a year ago.
I was happy with the response time and service but disappointed that the data could not be saved as the disk error warning had only just appeared on the previous day and I was still able to access my PC and data up to the time of the engineers arrival on site. The hardware was quickly replaced and the O/S and Software re-loaded so that the PC was soon operational again.4.5 out of 5 StarsPatrick Howley, Solihull - More than a year ago.
although some might find expensive ,but it is a home visit and the help and advice in setting up laptop will save money in long run , will use again.4.75 out of 5 StarsAndrew Biddulph, Birmingham - More than a year ago.
Always excellent service5 out of 5 StarsJean Shelton, Solihull - More than a year ago.
A fast & efficient service - Chris Gordon was very professional and customer focussed.4.75 out of 5 StarsRobert Rowberry, Solihull - More than a year ago.
A fast & efficient service - Chris Gordon was very professional and customer focussed.4.75 out of 5 StarsRobert Rowberry, Solihull - More than a year ago.
The engineer, Chris, was very professional and polite. He described and explained all he was doing in an easy and understandable manner. He fixed my problem for me. I would recommend PC PAL to others.4.75 out of 5 StarsKeith Talbot, Warwick - More than a year ago.
David, the engineer phoned me 15 minutes before arrival, which was prompt. 5 minutes spent explaining problems (my insistence, not his.)
Got on with jobs in thoroughly professional manner and we discussed, in some detail. what was being done. Worked at it non-stop and turned a disaster into a great success. I would thoroughly recommend David, a good ambassador for the Company.4.5 out of 5 StarsChris Lamb, Birmingham - More than a year ago.
there is not much to say everyone ok5 out of 5 StarsJames Chalmers, Leamington Spa - More than a year ago.
Good service, no complaints, will use again4.5 out of 5 StarsSteve Healey, Solihull - More than a year ago.
Wonderful service. Wont hesitate to recommend your company.5 out of 5 StarsLynda Cooper, Solihull - More than a year ago.
Service, as usual, quite excellent.5 out of 5 StarsAlan Sturley, Warwick - More than a year ago.
I would absolutely recommend Pc Pal as they are quick to respond to phone calls, emails and home visits!!! laptop screen was damaged and they where out the next day to fix this. GREAT WORK!!!4.75 out of 5 StarsGareth Gaskin, Birmingham - More than a year ago.
Chris arrived and got down to work immediately, rectifying the problem and giving advice. Totally satisfied!5 out of 5 StarsLeslie Emmett , Solihull - More than a year ago.
I had internet connection problems and had tried to deal with these through Bt but without success. David was extremely helpful to me (a 67 year old whose expertise in computers borders on non existent). He spoke to Plus.net and sorted out the problem for me. I would thoroughly recommend use of PC PAL services.4.75 out of 5 StarsRoy Summerfield from Midlaw Legal Services, Birmingham - More than a year ago.
Very good service and computer going within an hour. Would recommend.4 out of 5 StarsDerek Waring, Coventry - More than a year ago.
Good advice and happy to help with what I'm sure are easy questions and issues 🙂4.75 out of 5 StarsClaire Cummins, Solihull - More than a year ago.
First class service5 out of 5 StarsEric Bickerdike-hibbs, Henley-in-arden - More than a year ago.
A third visit from David and all problems resolved.4.75 out of 5 StarsPhilip Chapman, Solihull - More than a year ago.
As always David's help was first class5 out of 5 StarsEric Bickerdike-hibbs, Henley-in-arden - More than a year ago.
In a word - absolutely fabulous! Why did I wait so long to upgrade my system - done in a flash - with the added knowledge that you have back up there if ever you need it! Great Job!5 out of 5 StarsRita O\'toole from Exhibit R Ltd, Birmingham - More than a year ago.
Although attendance was later than foretold Dave explained overrun of previous jobs. He was very friendly and professional. He explained all the steps he needed to complete to repair my computer.He completed each task then said what he would do next. My computer now is as it was when it came out of the box 6 years ago so many many thanks. If you want a job done well call PC PAL.4.5 out of 5 StarsAlan Broadhurst, Redditch - More than a year ago.
Dave was very obliging and helpful and answered every question I asked him regarding my computer.5 out of 5 StarsThomas Davies, Coventry - More than a year ago.
I think it would be impossible for anyone to improve on the service I received from David this afternoon.Discussed fully the steps he had taken to remedy my problem in simple language that even I could understand! A very likeable young man who is also highly knowledgeable. Would not hesitate to reccomend his services to any of my friends if in computer trouble.5 out of 5 StarsRichard Ward, Solihull - More than a year ago.
Very pleased at speedy response to my call. Problem solved! Thank you.5 out of 5 StarsJohn Moreton, Birmingham - More than a year ago.
Used PC Pal twice now and are very pleased with the excellent service.
Thank you.Regards Doug Lewis
Your engineer Chris from Coventry is first class.
5 out of 5 StarsDouglas Lewis, Stratford-upon-avon - More than a year ago.
5 out of 5 StarsDavid Howells, Warwick - More than a year ago.
David was very helpful in sorting out my problems.
David has been to my house several times before and I have always found him very knowledgeable,courteous and friendly.4.75 out of 5 StarsJames Fewster, Solihull - More than a year ago.
I have used PC PAL several times and they do an excellent job. I am completely satisfied and can highly recommend their service. I will certainly use them again in future. John Gibb5 out of 5 StarsJohn Gibb from J H GIBB (MELROSE) LTD, Leamington Spa - More than a year ago.
I called first thing this morning with a fairly critical and urgent issue, David arrived exactly on time and resolved the problem within a couple of hours (and did something additional to this original problem as well). Overall very pleased, will definitely use them again.4.75 out of 5 StarsTony Matters from Heterarchy Ltd, Birmingham - More than a year ago.
David was very helpful and set up my new laptop as requested and managed to retrieve data from my old laptop and update onto my new one.
Will not hesitate to contact you again if I have any problems4.5 out of 5 StarsSandra Kerby, Solihull - More than a year ago.
My wife and i are pensioners and are very unfamiliar with modern technology.When our computer went awry, we feared the worst.Your engineer David Allen arrived and was superb.He quickly and efficiently diagnosed and fixed the problem..David also checked over my laptop and advised us about your service for the future.Overall an excellent service.David is to be congratulated.5 out of 5 StarsThomas Cassels, Coventry - More than a year ago.
5 out of 5 StarsSally Wilson, Solihull - More than a year ago.
"PC Pal is indeed a friend in need"As always a first class service when needed for relative amateurs in computing like myself. There is always a great sense of security when around and relief when the apparent extremely difficult problem is solved with apparent ease by the person who arrives.
5 out of 5 StarsRobert Holl-allen, Solihull - More than a year ago.
Computer saved from having to be restored to factory settings. Hints and tips given for improved computer performance.5 out of 5 StarsMark Reynolds, Solihull - More than a year ago.
It was Chris who called. His visit was less than 4 hours after my telephone call. He solved the problem very quickly, which shows his expertise and skill. Whenever we have used your services we have had the same experience - calm, yet with superb efficiency.5 out of 5 StarsJohn Billam, Solihull - More than a year ago.
Very pleased with engineer and will recommend to friends.Thank you.4.75 out of 5 StarsPatricia Walton, Coventry - More than a year ago.
The (external) problem was identified quickly and thoroughly. Thank you4.75 out of 5 StarsJohn Moreton, Birmingham - More than a year ago.
Very helpful & quick service. Will definitely use you again!5 out of 5 StarsTania Janusz from Joe Richards Ltd, Coventry - More than a year ago.
Excellent service from Chris at Solihull PC Pal each time, very professional and helpful. I have been using PC for some years, and no longer shop around as to me, they represent peace of mind4.75 out of 5 StarsNina Rogerson from Medcoast / Investcorp / Sisu, Solihull - More than a year ago.
Excellent service from Chris at Solihull PC Pal each time, very professional and helpful. I have been using PC for some years, and no longer shop around as to me, they represent peace of mind4.75 out of 5 StarsNina Rogerson from Medcoast / Investcorp / Sisu, Solihull - More than a year ago.
A very good, high quality service. David is also a good instructor. I would certainly recommend you for any PC problems.5 out of 5 StarsJean Shelton, Solihull - More than a year ago.
Chris arrived when expected and was a real life saver. He solved all my problems, let me know what the causes were and was absolutely first class. Definitely the 4th Emergency Service for me, and someone who I can recommend to all.I've used PC-Pal before and will continue to do so as they deliver on their promises and are great value for money.
A very, very satisfied customer
Thank you
Colin Barrows (Solihull, West Midlands).5 out of 5 StarsColin Barrows, Solihull - More than a year ago.
4.5 out of 5 StarsMichael Donohoe, Solihull - More than a year ago.
5 out of 5 StarsSuisan Maisey from Adcock Associates
, Stratford-upon-avon - More than a year ago.
The service used for the initial answering of my first call was poor. This is clearly an outside agency who do you no favours. He was curt and unhelpful, insisting that all he could do was log the call and get someone to ring back. The engineer himself was truly excellent and very, very helpful to me.4.5 out of 5 StarsPeter Burns, Warwick - More than a year ago.
Thank you for getting my backup working properly. Very efficient and friendly. Would recommend this service to anyone else with a computer problem5 out of 5 StarsRowan Green, Birmingham - More than a year ago.
I was very impressed with the friendliness of your receptionist and Dave Allen was as friendly, polite, helpful and courteous as he was on the previous occasion four years ago.5 out of 5 StarsJoan Wilkinson, Stratford-upon-avon - More than a year ago.
Absolutely fantastic service! Thank you5 out of 5 StarsDee Bowyer from Bowyer Engineering (Midlands) Limited, Oldbury - More than a year ago.
Highly competent, smard and friendly and did not waste time4.75 out of 5 StarsGordon Archer, Warwick - More than a year ago.
5 out of 5 StarsWilliam Flamson from REGENCY CARS, Coventry - More than a year ago.
4.75 out of 5 StarsBruce Horton from Environmental Policy Consulting, Stratford-upon-avon - More than a year ago.
I've had the pleasure of being PC PAL's first ever employee a few years ago, so when it came to my mum's laptop playing up, I knew exactly who to call.Since I was not able to fix the laptop myself due to commitments that day and needed to travel south, I needed someone local and trustworthy who could fix my mum's laptop in Hall Green.
I was able to drop off the machine to the Solihull office and Chris had it fixed in 1 hour. My mum was pleased to have it back!
Thank you very much PC PAL!
5 out of 5 StarsRiten Aghera, Birmingham - More than a year ago.
I was very worried when a virus attacked my PC rendering it impossible to use.
My first port of call was BT as they provide my broadband but after a 2 hours call they could not fix the problem.
I rang PC PAL they could come out the same day and fixed not only the virus problem but cleaned my PC and installed security software in a hour.
I am delighted with their service and would thoroughly recommend them to my friends.
Thank you David from PC PAL5 out of 5 StarsHilary Harper, Solihull - More than a year ago.
I did not expect a same day response. David was courteous and competed, and not only resolved my PC problems, but also improved the performance of the computer itself. Money well spent. Thanks5 out of 5 StarsDennis Crips, Warwick - More than a year ago.
The engineer who attended was excellent, called before he came, was on time dealt with all my problems to my satisfaction. I Would happily use this service again.5 out of 5 StarsMargret Wilden, Birmingham - More than a year ago.
I have used PC Pals in work previously, and always been very happy with the service. I have set up my own company now, and needed to do some IT set up work, sync my devices, transfer information etc, and felt very comfortable calling PC Pals. Chris was excellent, not only did he fix lots of little glitches, he gave me lots of tips for using my mac - really friendly and enthusiastic, absolutely fantastic service, and all for less than £100!! very delighted customer - thank you! will be tweeting about PC pals, and recommending them as always!4.75 out of 5 StarsShirley Sturzaker from Pink Lemon PMA, Warwick - More than a year ago.
Thank you, prompt, polite and pleasant, good customer service4.5 out of 5 StarsAnna Taylor, Warwick - More than a year ago.
Chris Gouden has now visited me twice to sort out a problem with my PC. The first was a problem with access to my on-line banking which had got a virus. The second an almost total loss of my Picassa folders from 94 to 10 which covered the years from 2003 to the current time of my grandchildren growing up.
Having been a key boarder all my working life I found him very efficient, friendly and reassuring while he solved the problem and returned my sanity. He is a treasure.
sincerely Joan Allison4.5 out of 5 StarsJoan Allison, Solihull - More than a year ago.
Second time I have used you and would thoroughly recommend to anyone5 out of 5 StarsCynthia Edwards, Solihull - More than a year ago.
I HAVE ALWAYS USED PC PAL AND FIND THEIR ENGINEERS ALWAYS ON TIME AND DO A GOOD JOB. I WOULD AlWAYS RECOMMEND THEM.5 out of 5 StarsPearl Singer, Solihull - More than a year ago.
Excellent service. Dave was very friendly and helpful and kept me well informed and resolved my issue completely. I would definitely use again and recommend to friends and family. Thank you.5 out of 5 StarsNatalie Trindle, Solihull - More than a year ago.
My PC security software had expired and needed updating. Chris came round installed new software. Great friendly service, great knowledge/experience and extremely helpful.I would have no hesitation in recommending PC PAL to friends and colleagues.
5 out of 5 StarsNeil Wood, Solihull - More than a year ago.
I am extremely satisfied with the quality of work carried out by your PC engineer(?) and also by the friendly attitude during the process.He was happy to explain anything i asked about and of course completed the work within a reasonable time.Many thanks ,i am glad that i called on your services .
B. R. Cooke5 out of 5 StarsBrian Cooke, Stratford-upon-avon - More than a year ago.
4.75 out of 5 StarsP K Hubbard, Leamington Spa - More than a year ago.
4 out of 5 StarsGraham Biddle, Birmingham - More than a year ago.
Chris saved me from buying a new computer,and deserves a huge pat on the back.I will recommend PC PAL every time,many thanks.
Regards Clive5 out of 5 StarsClive Mann, Birmingham - More than a year ago.
Very efficient and friendly. Explained everything to me in a way I could understand as I am not very computer literate Thank you4.75 out of 5 StarsJanet Barton, Birmingham - More than a year ago.
A great experience, Chris was pleasant and fixed the problem quickly and was in all ways helpful. I would ask for him again, if needed.5 out of 5 StarsRon Castleton, Stratford-upon-avon - More than a year ago.
As always Chris from PCPal Solihull dealt with my problems. I needed help with installing a new eprint printer. Chris is absolutely magnificent and I look on him as a real friend. What would I do without Chris and PCPal.5 out of 5 StarsFrank Lane, Solihull - More than a year ago.
David could not have given a better service
he was very patient and understanding with
the mess currys had made with this computer,
this is the second time David has been to repair our computer I shall continue to use this company and I would recommend it to others5 out of 5 StarsGillian Tallis, Warwick - More than a year ago.
Very pleased with the service and advice David Allen gave. Will willing recommend the company to friends.5 out of 5 StarsDesmond Watson, Solihull - More than a year ago.
Complete reassurance in Dave and the work that he undertook. I am most gratefull and will have no hesitation in recommending him.5 out of 5 StarsBridget Goudie, Solihull - More than a year ago.
Thank you to PC PAL for sorting out the problem with my computer.I found the telephone staff were very polite and helpful and the actual service very professional.
Should I require advice or assistance in the
future PC PAL will be my first callA satisfied customer.
4.5 out of 5 StarsMargaret Price, Birmingham - More than a year ago.
having problems for some time and have used other computer repair companys in the past without success.pc pal was recommeded to me by a friend who was very happy with the service he received, so i decided to give them a go.the engineer was very professional and also very friendly and explained everything he was doing and why.at long last my pc is working the way i want it to.i will definitely recomend pc pal to my friends.cheers.des f.5 out of 5 StarsDes Fahey from Courier Solutions Midlands, Solihull - More than a year ago.
I have used your service several times and High recommend as it very efficient and professionaly carried out. No doubt IF I require your service I will used it again.5 out of 5 StarsJohn Gibb, Leamington Spa - More than a year ago.
Great help and advice5 out of 5 StarsCarl Gray, Solihull - More than a year ago.
David Allen was extremely knowledgeable and helpful, explaining everything to me in simple terms. Will certainly use David and
PCPAL again.
Thank you
Alan Bailey5 out of 5 StarsAlan Bailey, Solihull - More than a year ago.
went that bit further very helpfull4.75 out of 5 StarsGeoff Glover, Warwick - More than a year ago.
David was extremely polite and professional and very approachable. Excellent, prompt service4.5 out of 5 StarsVictoria Watson, Solihull - More than a year ago.
4.25 out of 5 StarsTrevor Morriss, Coventry - More than a year ago.
Being a pensioner & having little knowledge of computers, I was very pleased with the expertise shown by Chris in sorting my problem & his patience in explaining to me the answers to a few other questions I asked of him.4 out of 5 StarsDenis Chinn, Solihull - More than a year ago.
It as Chris Gauden who visited me as usual. As always his friendly, dedicated, professional service was superb in every way. I cannot speak too highly of Chris. He has a wonderful IT knowledge.5 out of 5 StarsFrank Lane, Solihull - More than a year ago.
Immediate & professional response to enquiry. Fully satisfied requirement & gave advise on other points raised.4.75 out of 5 StarsRichard Willans, Solihull - More than a year ago.
I have used your Company many times in the past and found you to be very efficient in every way.5 out of 5 StarsWilliam Leeson, Warwick - More than a year ago.
What I liked most was that Chris (Gauden) telephoned before the call to advise when he would arrive , was knowledgeable and friendly and also provided helpful advice on some minor issues. Lap top feels like new now!5 out of 5 StarsLaurence Wade, Solihull - More than a year ago.
Chris Gauden gave me an accurate E.T.A. I'm IT ignorant and he showed patience in dealing with what he might have thought as the obvious. I hope that quality of service is good but how can I tell? This is the third time he has dealt with my computers over a period of time and would be pleased to see him again but hopefully in the far distant future!4.75 out of 5 StarsJoseph Bolton, Leamington Spa - More than a year ago.
A particularly good service, quietly professional and friendly. Would always recommend.5 out of 5 StarsGraham Adcock from Adcock Associates
, Stratford-upon-avon - More than a year ago.
Same day service, provided choice of two appointment slots. Engineer arrived on time and phoned to confirm his approx arrival time. When on site he was friendly and efficient, explained jargon and willing to answer any questions.4 out of 5 StarsMichael Bowes, Solihull - More than a year ago.
Friendly, understanding and efficient service5 out of 5 StarsDavid Duggins, Solihull - More than a year ago.
It was Chris that visited actually (Warwick area)and it took him a while to solve the problem but much to my relief he did. When told the cost on the phone I was a bit reluctant but am glad I went ahead. (Am on a state pension)4.5 out of 5 StarsMargaret Kane, Coventry - More than a year ago.
As ever a friendly and reliable service.5 out of 5 StarsSteve Attridge, Warwick - More than a year ago.
Very prompt & efficient service by Chris. He also explained why our problems occurred.5 out of 5 StarsJohn Hughes, Solihull - More than a year ago.
Having used PC PAL with my previous computer, I had every confidence in booking them to sort out the problem with my present one. All was sorted and explained and I am so thankful to get my computer back. Many thanks.4.75 out of 5 StarsNoreen Sullivan, Solihull - More than a year ago.
They talk a language I can understand and not just technical - very user friendly for the non-technical user5 out of 5 StarsJan Connelly, Solihull - More than a year ago.
Dave was very helpful and explained everything he did. The computer is running much faster now and is trouble free. Will definately use PC Pal again and recommend to others.5 out of 5 StarsHilary Maynard, Warwick - More than a year ago.
The engineer was very knowledgeable and took time to explain what he was doing.
Great value for money and peace of mind in knowing who to call out, should I have any problems in the future.
I will certainly use PC PAL again.5 out of 5 StarsJean Shelton, Solihull - More than a year ago.
Grateful thinks from an absolute idiot when it comes to lap tops. It's working!!!!Jill
5 out of 5 StarsJill Godsall, Solihull - More than a year ago.
Again, PCPal, and on this occasion David, have proved absolutely reliable, reassuring and efficient. I really cannot fault them. I always recommend them to friends and in fact anyone who seems to have a problem with their computer.5 out of 5 StarsSandra Morris, Stratford-upon-avon - More than a year ago.
Chris came and sorted out my problem he was most courteous informing and I would recommend him every time. So much so I am having an updated computer in a few months and look forward to seeing him again.4.75 out of 5 StarsJoan Eardley, Solihull - More than a year ago.
David was very quick to not only identity and explain problem, very efficient at remediation.Gave further advice
5 out of 5 StarsEvan Parker from Evan Parker Associates, Solihull - More than a year ago.
Dave the engineer, patiently went through everything in everyday words to me,as i am hopeless with computer jargon. He didnt rush, and although I paid for the time he was here until all up and running properly. I have used them a few times and will no doubt again.4.75 out of 5 StarsLynn Macdonald, Solihull - More than a year ago.
As usual David was extremely polite, patient and professional, he explained in detail everything he was doing as he endeavoured to resolve my PC problem, he went to great depths to complete the operation to my satisfaction and succeeded, in my estimation he is indeed a great asset to PC PAL5 out of 5 StarsAlfred White, Solihull - More than a year ago.
Checked asnd reassured and left fit and well.5 out of 5 StarsMichael Richardson, Solihull - More than a year ago.
The engineer was very tenacious and thorough. I was extremely pleased with the outcome.5 out of 5 StarsEdward Convery, Solihull - More than a year ago.
Chris was prompt in arrival and quickly diagnosed my problem. He explained the steps he was taking to remedy the problem in plain language rather than tech-talk as I explained I was still a novice.5 out of 5 StarsRobert Ward, Solihull - More than a year ago.
First experience. Very quick, competent, extremely polite. Nothing was too much trouble. Very helpful and will certainly use again. Obtained three quotes, this was not the cheapest, but by far the most professional.Excellent experience.
5 out of 5 StarsNina Kellie from Gold Personnel, Solihull - More than a year ago.
Chris Gauden came within 4 hours of the call and appears to have resolved a longstanding problem of intermittency of connection to Broadband. He also removed unwanted software. Very satisfactory support and advice.5 out of 5 StarsAlan Kirkby, Solihull - More than a year ago.
chris was prompt VERY knowledgible and exceptionaly helpful. he repaired the problem with my P.C. and installed a new firewall. very satisfied and will inform all my friends about your company.5 out of 5 StarsTony Ball, Birmingham - More than a year ago.
chris rang about 20 mins before to say he was on his way was polite and helpful and fixed my laptop many thanks would recommend pc pal any time thanks again5 out of 5 StarsGary Mander, Birmingham - More than a year ago.
A big thank you to Chris for sorting out my troublesome document. The manuscript has now gone through correctly and been accepted at the other end (likewise the cover, which I thought was also going to be a problem!) Without the help of PC PAL I would still be floundering, not knowing my Word from my Works.5 out of 5 StarsCarole Burton, Solihull - More than a year ago.
Chris was most professional & rectifyed the problem satisfactorily. I would recommend PC PAL to anyone having problems with their computer4.5 out of 5 StarsGeoffrey Adams, Sutton Coldfield - More than a year ago.
your engineer is better than better he always has time to make sure that the customer comes first,regards w j p
5 out of 5 StarsWalter Pugh, Birmingham - More than a year ago.
I have always found you very reliable and a big thank you to Chris who has always sorted out my problems.5 out of 5 StarsKathleen Malone, Coventry - More than a year ago.
Chris Gauden has helped us before and was this time very effective and pleasant.
My wife and I are torally satisfied with his work. David G.4.75 out of 5 StarsDavid Gurnham, Solihull - More than a year ago.
Chris was extremely professional and helpful. He had a caring and jovial disposition. I felt comfortable with him being in my home. If I have any other problems with my computer, I would not hesitate to call you. Highly recommended - thank you very much!5 out of 5 StarsHelen Land, Coventry - More than a year ago.
Dsvid visited me three years ago when
I moved from Cumbria - no broadband there at the time. He was very helpful then to get me connected here in Stratford. Todays visit was of the same high quality - dealt with all the problems I had in trying to transfer from an old (very) laptop to a new one. He connected my new digital camera & Mobile and showed me how to access them in future.5 out of 5 StarsAnne Parker, Stratford-upon-avon - More than a year ago.
As usual, Chris arrived on time, did an excellent job. No fuss or exaggerating of problems. PC Pal are the tops in my opinion.5 out of 5 StarsJanice Addison, Solihull - More than a year ago.
Engineer arrived well within the agreed time slot for the visit. He was able to sort out the problem we had relative to a new camera/new type of memory card and transfer of photos to the computer - also gave a short demonstration on how we should use this facility. He was very pleasant and knowledgeable. Thank you.5 out of 5 StarsIan Macnichol, Solihull - More than a year ago.
Excellent job. Well worth the money. Thanks, Chris!!5 out of 5 StarsJohn Pollard, Solihull - More than a year ago.
He was very thorough and nothing was too much trouble. Excellent service.5 out of 5 StarsDebbie Duffield, Coventry - More than a year ago.
Chris gave my computer a good spring clean,getting rid of unwanted files, curing a few faults, upgrading the system and showing me how to scan items and email them, all within one hour. Much appreciated.4.75 out of 5 StarsDaphne Kirby, Solihull - More than a year ago.
Many thanks for all your help. An excellent service.4.5 out of 5 StarsAnn Jones, Solihull - More than a year ago.
I have used PCPal many times over the past 8 years. They have always provided an excellent service.5 out of 5 StarsMarilyn Jones, Solihull - More than a year ago.
This is the 3rd time I've called on PC Pal for help with computer problems : each time, their service has been excellent in all aspects. I have recommended them to several people who have reported the same. As someone who is not computer savvy, I thank you !5 out of 5 StarsCarol Clements, Birmingham - More than a year ago.
Very pleased with your service. Despite the initial confusion concerning the booking time and date, when this was identified an apology was given plus a small fincancial discount to compensate for inconvenience suffered.
Chris arrived promptly at the revised time and dealt with the problems efficiently and in a courteous manner.
I will be in touch again for advice when I decide to upgrade my system.4.5 out of 5 StarsPam Tolley, Solihull - More than a year ago.
Efficient professional advice.4.25 out of 5 StarsAlfred Towers, Solihull - More than a year ago.
4.75 out of 5 StarsValerie Preen, Solihull - More than a year ago.
Very knowledgeable engineer who did not try to blind with science. Thorough and helpful.4.75 out of 5 StarsDouglas Rawkins, Solihull - More than a year ago.
Very fast (within 2 hours of my initial call)service. Friendly professional engineer. Problem resolved.5 out of 5 StarsMaurice Gent, Solihull - More than a year ago.
4.75 out of 5 StarsValerie Preen, Solihull - More than a year ago.
As ever a first class service with prompt attendance. Suffice to say I have used them continuously as well as referering them to friends5 out of 5 StarsRobert Holl-allen, Solihull - More than a year ago.
David was extremely helpful and got the repair done asap.5 out of 5 StarsJackie Minshull, Coventry - More than a year ago.
Had a scam virus blocking my computer, could not get rid of it, The engineer reset the computer with no trouble at all, computer now runs very much better now...even from when i bought the thing !, so well done to you. Would i use your services again, "there's no one else to go to" ! !.Paul.
5 out of 5 StarsPaul Dawson, Birmingham - More than a year ago.
This is the second time I have used PC PAL's services and on both occasions I have been more than satisfied. The young man who has visited me on both occasions is very pleasant and friendly and does not make me feel like an idiot (I can work my laptop but do not profess to know how it works) and I do not feel that he is filling in time just to charge more money which many companies do especially if they realise you are a bit green.4.5 out of 5 StarsJean Robins, Southam - More than a year ago.
very pleased with service after findind my pc had been attacked.i will contact you again if I experience any further problems. thank you very much. colin.4.25 out of 5 StarsColin Holloway, Leamington Spa - More than a year ago.
A wonderful experience. Thank you Dave for coming to my house today to help fix my corrupted laptop - your service and friendliness is truly second to none:-)5 out of 5 StarsAlison Stavert-barr, Lichfield - More than a year ago.
Prompt, efficient,friendly as always5 out of 5 StarsAlan Sturley, Warwick - More than a year ago.
Superb service, helpful advice and reasonable charges. Will recommend and use again.5 out of 5 StarsLois Hamson, Atherstone - More than a year ago.
We found David very approachable & conscientious.4.5 out of 5 StarsDavid Carey, Solihull - More than a year ago.
Chris Gauden, as always, gave me excellent and friendly service.I would not hesitate to recommend Chris and PC Pal generally to anyone.
5 out of 5 StarsFrank Lane, Solihull - More than a year ago.
David Showed great patience in helping an 86year old strugler.Resolved All my problems and if necessary I will certainly use Him again. Many Thanks5 out of 5 StarsFrederick Carter, Solihull - More than a year ago.
Dave again saved my bacon as I couldn't access my emails. Seems I really need to upgrade my laptop, but for now he got it working.4.75 out of 5 StarsPatricia Mitchell, Warwick - More than a year ago.
Problem all fixed within the call-out hour. Initial answerphone message did not result in a call back within 2 days.4 out of 5 StarsKimberley Matthews, Coventry - More than a year ago.
4.75 out of 5 StarsHelen Morgan, Coventry - More than a year ago.
Very impressed with the excellent customer service. Would not hesitate to use PC Pal again and recommend to others.5 out of 5 StarsMartin Dando, Northampton - More than a year ago.
David could not have been friendlier nor efficiant his work was excellent.
have used you before and will use again if need be,no problem to big or to small excellent servoce .
Many Thanks5 out of 5 StarsJames Chalmers, Leamington Spa - More than a year ago.
Computer developed a virus. Rang PC Pal who sent an engineer round the following day. Friendly, knowledgeable and enthusiastic. Problem solved within the hour. No obvious attempt to string it out to add to costs. I've used cheaper firms but had to wait 3/4 days for an engineer. Prefer to pay the higher premium for a prompt call out.4.75 out of 5 StarsGerald Forrester, Solihull - More than a year ago.
David was clearly very competent, enthusiastic as regards his work and patient with us. He worked in a logical, organised manner and was extremely courteous.Besides sorting out the problems on our desk-top machine he spent some time doing likewise on our I-Pad.
We are totally satisfied with the service.
5 out of 5 StarsDerek Williams, Solihull - More than a year ago.
Internet issue quickly resolved - David the Engineer was friendly and customer focused, taking time to talk me through the resolution.Many thanks, will definitely recommend your service to others.
4.75 out of 5 StarsHelen Wootton, Birmingham - More than a year ago.
Prompt response, fixed it, so very satisfied.4.75 out of 5 StarsJohn Hughes, Solihull - More than a year ago.
I was completely satisfied with the experience, the engineer (Chris) was efficient and friendly and was kind enough to respond today to a further technical query.5 out of 5 StarsSheila Vince, Shipston-on-stour - More than a year ago.
Chris appeared to naturally be a quiet and reserved person, he was also very thorough, dependable and methodical answering all of our questions and fixing the problem with ease, offering his own opinion on matters where he could see that we were out of our depth. cheers Chris.4.75 out of 5 StarsKathie Skermer, Solihull - More than a year ago.
System now working - Many thanks5 out of 5 StarsDavd Martinson, Solihull - More than a year ago.
FRIENDLY PROFESSIONAL SERVICE AS USUAL FROM PC PAL. FOLLOWING THE INSTALLATION OF A NEW PRINTER THE ENGINEER TOOK THE TIME TO EXPLAIN WHAT HE WAS DOING AT EACH STAGE AS HE WORKED AND WHEN FINISHED EXPLAINED THE PRINTER CONTROL PANEL TO US WHICH WAS A GREAT HELP. MANY THANKS FOR SUCH EXCELLENT SERVICE.5 out of 5 StarsJulie Ball, Solihull - More than a year ago.
I was amazed and delighted by your prompt service. This morning (26th February) I 'phoned for an engineer's appointment, thinking I might have to wait several days. I was offered an appointment between 5.0 and 8.0 p.m. this afternoon. Then the engineer rang at 4.20, saying he would arrive in 20 minutes. Actually he reached me at 4.45 p.m. and completed the job within one hour. Because your service is so fast and efficient, with all my I.T. problems I come to PC-PAL. I was most impressed.5 out of 5 StarsJohn Wood, Nuneaton - More than a year ago.
As indicated above, I was very impressed by the expertise, efficiency and helpfulness of the engineer,5 out of 5 StarsJohn Mcdermott, Stratford-upon-avon - More than a year ago.
4 out of 5 StarsRalph Holden, Solihull - More than a year ago.
Chris was very helpful and friendly explaining every thing.a good job.4.5 out of 5 StarsRonald Pearson, Solihull - More than a year ago.
The PCPal Engineer dealt with my problems courteously and efficiently. A full explanation was given of all work carried out and I was extremely pleased with the outcome. I am happy to recommend your services to my friends.5 out of 5 StarsDerick Chambers, Coventry - More than a year ago.
5 out of 5 StarsBen Barter, Stratford-upon-avon - More than a year ago.
GREAT TO KNOW PC PAL IS THERE FOR US,WHEN WE DO NOT NOW WOT WE ARE DOING. GREAT TO JUST PICK UP THE PHONE AND PC PAL IS AT THE OTHERE END OF IT. IT GIVES MY HUSBAND AND I SUCH PEACE OF MINED,PC PAL TAKES AWAY ALL THE WORRY.4.75 out of 5 StarsJanet Grocott, Birmingham - More than a year ago.
David was very helpful and sorted out my problem quickly, even though
my system is out of the ordinary. I'm not really computer literate but understood his explanations.5 out of 5 StarsPatricia Mitchell, Leamington Spa - More than a year ago.
David the engineer was very polite and courteous, he was very confident and professional in his work.
I thought the call out charge and parts pricing was a bit on the expensive side but overall very good service. Thank you for all your help!
Kind regards
Craig4.25 out of 5 StarsCraig Belt, Bromsgrove - More than a year ago.
Excellent or even magnificent cannot adequately describe the job Chris did today. He has never failed o give us 100% satisfaction and he has become a wonderful friend. I bought a new computer and gave my wife my original computer. The transfers and setting up were very comprehensive but, as usual, Chris took it all in his stride. We would recommend him to anyone without hesitation. A million thanks Chris.!5 out of 5 StarsFrank Lane, Solihull - More than a year ago.
Am always nervous of having people I don't know come to the house but I felt very at ease with my engineer. I only want to use my computer for basics but it desparately needed tidying up and 'sorting'. However, I don't like anything to look different on the computer, so the engineer didn't even raise an eyebrow when I am saying 'oh I like it to look like this and this' just made things better. Very pleased and would use services again. The reviews are enormously helpful when choosing someone.4.75 out of 5 StarsElizabeth Peck, Warwick - More than a year ago.
Just excellent!!5 out of 5 StarsRonald Elliott, Warwick - More than a year ago.
I have used people like Mastercare in the past BUT this repair was well above average, in fact Excellent in every respect. Time to call next day to suit me, polite and well dressed engineer, knew his job, can recommend him to all my friends when they need some computer help. Your charges are below others and is excellent value.
Many Many Thanks, I will use you again.David.
5 out of 5 StarsDavid Parker, Birmingham - More than a year ago.
A courteous young man, with a quiet and relaxed manner. His skills made me feel comfortable and safe with him operating my computer. I felt I could trust him to do everything necessary and honestly without leaving me any feelings of apprehension because I was not in control of my computer.
I had recently experienced an online technician operating my computer remotely which made me very uneasy, because everything was happening too fast for me to have the remotest idea what he was doing. This was a Microsoft approved company I understood, but I felt somewhat threatened , also he was offering to take over my computer remotely for a large sum of money to put it 'right'.I will contact PC PAL if I have problems again, I consider the charges are reasonable.
4.25 out of 5 StarsDesiree Holloway, Leamington Spa - More than a year ago.
Courteous and efficient service. I'm delighted!4.75 out of 5 StarsTrevor Jones, Henley-in-arden - More than a year ago.
Problems quickly and expertly resolved,particularly a difficult set-up of router. This was the third time I had been helped by Chris and I commend him without hesitation.5 out of 5 StarsJohn Stevenson, Solihull - More than a year ago.
Excellent service all round.5 out of 5 StarsLeslie Emmett, Solihull - More than a year ago.
David came exactly as predicted and was ready to deal with my computer problem immediately. He checked the machine, its wiring and connections and knew where to look for problems with sound. Within 10 minutes he had found the problems and within 40 minutes they were completely fixed. He was able to advise me about what to do next and showed me where to look to find the best options. Now I can use Skype again and can get in touch with relatives in New Zealand. I am eternally grateful! I'll recommend David to as many people as possible.5 out of 5 StarsPatricia Hughes, Warwick - More than a year ago.
4.5 out of 5 StarsMichael Donohoe, Solihull - More than a year ago.
To all PC owners. These people are top dollar. Punctual efficient and friendly5 out of 5 StarsGordon Archer, Warwick - More than a year ago.
EXCELLENT GUYS, TRULY PROFESSIONAL,5 out of 5 StarsIsmail Qureshi from Green Motion, Birmingham - More than a year ago.
Chris remained unfailingly friendly and cheerful, despite the fact that the job turned out to be extremely lengthy and, as it was his last call of the day, meant he didn't finish until 9.00pm. He gave me some much needed advice as well as rectifying the specific problem. He even put up with my excessively friendly dogs! It was a pleasure to meet him. I would not hesitate to call PC Pal again if/when I need further help.4.75 out of 5 StarsCelia Gaskin, Birmingham - More than a year ago.
After I had endured several months frustration working with a slow PC Chris Gauden came and within the hour sorted out the problems, suggested installing more memory capacity and explained why the problems had occurred and how to understand them in future. A useful and instructive visit.4.75 out of 5 StarsAlan Kirkby, Solihull - More than a year ago.
Very good technician answered my questions well and in terms I could understand.4.75 out of 5 StarsBill Lord, Solihull - More than a year ago.
AS EVER i HAVE HAD NOTHING LESS THAN A FAST, EFFICIENT AND SUPERB SERVICE.5 out of 5 StarsRobert Holl-allen, Solihull - More than a year ago.
Hi
David has visited on two occasions & I am more than happy with the service I have received, being helpful & friendly but also taking the time to explain the problems & how they have occurred.I will definitely use your service again & recommend to my friends & family.
Regards
Jean
4.75 out of 5 StarsJean Dennis, Bedworth - More than a year ago.
Chris not only fixed the original problem but also got rid of out of date material which I was unable to do and in doing so made the response time significantly quicker.Chris also gave explanations in laymans terms which were easy for me to understand.
I would certainly use PC PAL again and recommend the service you provide.
5 out of 5 StarsHilary Harper, Solihull - More than a year ago.
Excellent Service5 out of 5 StarsRizwan Qureshi from Surgins, Birmingham - More than a year ago.
I was very impressed with the speed and expertise of the service. The engineer was very informative and I would recommend this service to others.
I found the ad in the look local brochure.5 out of 5 StarsJackie Hancox from HATS Ltd, Coventry - More than a year ago.
Unfortunately after much testing the motherboard was found to be faulty so now having to rely on the laptop for the meantime.4.25 out of 5 StarsKieran Barber, Leamington Spa - More than a year ago.
I was so upset when my computer went wrong, but when you came round and fixed it so well I was delighted. Thanks so much. I will recomend you to all my friends. Yours Mary Thomas4.5 out of 5 StarsMary Thomas, Solihull - More than a year ago.
Thank the engineers for fitting me in at short notice, and a good job done.5 out of 5 StarsAnthony Sherrad, Coventry - More than a year ago.
5 out of 5 StarsSusan Maisey from Adcock Associates
, Stratford-upon-avon - More than a year ago.
Response time from my call to the engineers visit was very quick and the problem with my laptop/printer network was put right within minutes. Chris (the engineer) was very polite and I will have no hesitation in calling PC Pal should I have any problems in the future. Thank you.5 out of 5 StarsSandie Burbage, Solihull - More than a year ago.
4.75 out of 5 StarsGraham Cornfield, Solihull - More than a year ago.
David was very helpful and happy to do all I asked of him. Most importantly he wasn't patronising about my level of PC ignorance!4.25 out of 5 StarsPeter Burns, Warwick - More than a year ago.
4.75 out of 5 StarsPeter Shaw, Coventry - More than a year ago.
Good, prompt and efficient service, thank you.4.75 out of 5 StarsCindy Taylor from Cindy Taylor - Psychology, Solihull - More than a year ago.
Chris and David as PCPal Engineers have become my computer lifeline and friend. They are so reliable, courteous, knowledgeable, dedicated and professional. I cannot speak too highly of them and I would, recommend them to anyone. I have, in fact, referred several people to PC Pal, Solihull. PCPal, Chris and David are just second to none. If it is PCPal maintained then you can be sure the computer will work better and longer.Thank you once again, Chris and David.
5 out of 5 StarsFrank Lane, Solihull - More than a year ago.
A big problem for us, a small problem for your expert who sorted everything out efficiently and promptly. Thank you4.25 out of 5 StarsAudrey Rose, Warwick - More than a year ago.
I am very pleased with the service provided and with the friendly approach and attitude of the engineer. It was definitely value for money.4.75 out of 5 StarsJohn Stevenson, Solihull - More than a year ago.
very good,friendly and knowledgable5 out of 5 StarsElizabeth Blanthorn, Leamington Spa - More than a year ago.
Chris came out Tuesday afternoon, quickly found faulty part, must have very sensitive ears as he detected PSU 'humming' which he duly replaced.An excellent service.
However there was one issue, I originally emailed Chris last Saturday with details of my PC problem, via the web site. However he didn't get the email. From your company's point of view this is a little worrying as how many more have you missed which resulted in lost business. In my case I just phoned Monday morning, but as you are aware, the public are very reluctant to chase as they think companies should respond to emails..
I wouldn't hesitate to call you again..
Roy Gardiner
5 out of 5 StarsRoy Gardiner, Solihull - More than a year ago.
A difficult problem which was subsequently solved. Cannot ask for more !!5 out of 5 StarsMalcolm Colman, Leamington Spa - More than a year ago.
5 out of 5 StarsMichael Moorhouse, Solihull - More than a year ago.
Thank you for a prompt and excellent service.
helpful, knowledgeable guys who explain things clearly in non techy language without being patronising or condescending.
big tick a+5 out of 5 StarsNick Brown from Navigation inn, Henley-in-arden - More than a year ago.
was very impressed with the service. Chris who attended was very helpfuland informative. Would use service again with no hesitation.5 out of 5 StarsJames Mcgregor, Solihull - More than a year ago.
Very helpful and positive even when dealing with a wide range of problems.4.75 out of 5 StarsJohn Kembery, Solihull - More than a year ago.
Chris was very friendly and helpfull, the problem was sorted out within the time and also other queries delt with quickly. I would like to take this oppurtunity of thanking Chris for all his help.
I have used PC Pal before and will certainly use them again.Doug Lewis.
4.25 out of 5 StarsDouglas Lewis, Stratford-upon-avon - More than a year ago.
Really helpful chap who visited and answered all my questions as I am not very good with computers. Everything all working fine now. Will thoroughly recommend company again5 out of 5 StarsBrenda Stothart, Solihull - More than a year ago.
A 30 minute visit would be useful for a small check up, particularly if several visits have been made in recent weeks!4.5 out of 5 StarsJan Adams, Solihull - More than a year ago.
We have used PC Pal in the past and had no hesitation in calling them again when we had a problem.
Chris Gauden, who has visited twice, is a highly skilled professional who was able to suggest solutions and resolve problems on our system. Apart from being very competent he was always keen to ensure that we got the results we required. He carried out the work in a relaxed and personable way.We would have no hesitation in using PC Pal in future.
5 out of 5 StarsD.w. Mcphie, Solihull - More than a year ago.
The only reason I rated all qualities as "excellent" is that there are no 'excellent-plus' or 'excellent-ultra' alternatives. Everything required,from making the appointment to task completion, was professionally undertaken by your friendly technician (Chris). I now have all needed functions working properly and this 73 year old technophobe is very happy!! Many thanks.5 out of 5 StarsMalcolm Lamb, Solihull - More than a year ago.
5 out of 5 StarsNick Brown from Navigation inn, Henley-in-arden - More than a year ago.
5 out of 5 StarsBarbara Crafts, Coventry - More than a year ago.
Chris managed to establish that the problem was not at my end. He thoroughly checked all possible fault areas and referred me back to TalkTalk who sent a signal down the line and I am, at last, back on line.5 out of 5 StarsMaureen Spears, Solihull - More than a year ago.
david was very good and thorough doing the job explaining things to me in plain english as I dont have much knowledge of computers, but learning in my latter years. Thank you so much if i have any more problems i would not hesitate in contacting David.5 out of 5 StarsJoan Berry, Solihull - More than a year ago.
As always a great service - I had a call back on Monday from a late Sunday evening email and an appointment that suited me to solve my problem. As well as deaing with my new external hard drive (as recommended by the other PC Pal engineer), I was given sensible advice that saved me from making a mistake about windows 8. As usual I shall return when I need you. I recommended the franchise to two lawyers that I met the same week who wanted some home support!!5 out of 5 StarsKaren Heath, Solihull - More than a year ago.
David has gone over and above the call of duty to help me out with my Laptop. In a world where customer service seems to be on the decline, it is so reassuring to know there is a company out there that have your best interests at heart. I honestly can not recommend PC Pal any higher, thank you so much.5 out of 5 StarsAmanda Hobbs, Birmingham - More than a year ago.
After a couple of frustrating days trying to sort this myself, one phone call to PC Pal and in an hour the problem was diagnosed and a solution offered (a new hard disk drive) and he had one ready to fit. Yes, I could have scoured the internet and found it a few quid cheaper but having the engineer KNOW that was the problem and sorting it all out (supply, fit a hard drive AND re-install Windows - all in one hour!), well, it was WELL worth it.5 out of 5 StarsDavid Rose, Solihull - More than a year ago.
Chriss is very knowledgeable and helpfull to those of us who are not in his league PC wise so very happy to have him. Being a pensioner these days £60 is a great deal of money to me so is it possible to have a scale of charges so if I am happy to accept a call tomorrow or day after it would be cheaper? Peter Brown4.75 out of 5 StarsPeter Brown, Leamington Spa - More than a year ago.
4.75 out of 5 StarsVictoria Daniels, Solihull - More than a year ago.
The speed with which Chris came to fix my computer/printer was exceptional. What a good service it is. Chris at no point makes one feel useless with the computer. It was sorted quickly, efficiently and he is always good about answering queries. This was, again, a top-class visit and very good value.5 out of 5 StarsSandra Morris, Stratford-upon-avon - More than a year ago.
I was pleasently surprised how quick the repair was done in an efficient and friendly. I made a good choice from the Yellow Pages.
Thank you,
Peter Martin.5 out of 5 StarsPeter Martin, Coventry - More than a year ago.
Usual friendly excellent service, with an understanding, sympathetic attitude.5 out of 5 StarsAlan Sturley, Warwick - More than a year ago.
As a regular user of PC Pal, know that their service & quality is first rate. Have stopped trying to clear Spam and updates, it's more cost effective to pay the Professionals (and a lot less hastle !)Thank you.
5 out of 5 StarsMichael Moorhouse, Solihull - More than a year ago.
I have used you before and once again Chris came. He is a very friendly guy who explains each thing he is checking and doesn't look at me as if I am stupid!I will be getting a new computer within the next few weeks and I will ask Chris to install it for me.Many thanks!
5 out of 5 StarsValerie Fisher, Coventry - More than a year ago.
4 out of 5 StarsRalph Holden, Solihull - More than a year ago.
Chris came on time, having phoned first.He fixed the problem and did a complete check. the computer is now working, and it is responding more quickly. Thank you for the work, a good job well done.5 out of 5 StarsAudrey Herbert, Birmingham - More than a year ago.
Very satisfied with service.
Thank you.5 out of 5 StarsCastor Hortas, Leamington Spa - More than a year ago.
4.75 out of 5 StarsJohn Aston, Solihull - More than a year ago.
Chris sorted my problem calmly and efficiently and I was very relieved to have had such prompt and good service.5 out of 5 StarsSandra Morris, Stratford-upon-avon - More than a year ago.
Really good, informed and expert service. IT is a nightmare for most of us but PC Pal made the whole problem disappear in an hour. And the system is all working smooth as silk now! Extremely pleased.5 out of 5 StarsQuentin Willson, Stratford-upon-avon - More than a year ago.
An excellent service paticuly as Chris came back to help me with an error discovered after he left. I would reccommend your company to any of my friends.4.5 out of 5 StarsEric Crick from EJ Group, Birmingham - More than a year ago.
Computer now back in operation,after excellent work by Chris.4.75 out of 5 StarsBernard Johnson, Coventry - More than a year ago.
Very good I would definately recommend Chris @ P C Pal to anyone in need of computer advice or repair.5 out of 5 StarsVanessa Quarterman from A P Express, Solihull - More than a year ago.
Fast response from my initial enquiry to quickly and efficiently resolving the problem with my son's laptop. Friendly and very helpful engineer, will definately us PC Pal again should I need any further assistance.5 out of 5 StarsMaurice Gent, Solihull - More than a year ago.
Chris is a very knowledgeable engineer who has a real passion for his job. He is a very personable man. he answered my questions without a quibble. My Imac now works quicker than it has for years, I would recommend your firm to anyone. Thank you.4.75 out of 5 StarsHarry Field, Birmingham - More than a year ago.
The engineer explained all options ans which would be cheaper, he did extra work to use the time i had paid for. I will use you again x5 out of 5 StarsJoanne Walton, Birmingham - More than a year ago.
David came to see me on the same day that I rang.He quickly diagnosed the problem and the solution.He also serviced my pc which is now working better than it has for years.All achieved in less than 2 hours.
Excellent service.Would not hesitate to use them again.4.75 out of 5 StarsRoger Bolland, Coventry - More than a year ago.
Chris was efficient while friendly and prepared to answer queries in a helpful way. I think it is really worth spending the money to get this professional help.Chris and David always let you know how soon they'll be with you and don't lengthen the visit unnecessarily, while still managing to be friendly and encouraging. Thank you, Chris on this occasion.5 out of 5 StarsMaureen Smith, Coventry - More than a year ago.
friendly and good quality service, would use again. Thank you.4 out of 5 StarsDorothy Jenkins, Coventry - More than a year ago.
Both David and Chris are 100% in every way and can not be faulted. It may sound silly but when I was working £60 was 10% of my months wages but now that I am retired and only have a state pension it becomes a much larger issue. Peter5 out of 5 StarsPeter Brown, Leamington Spa - More than a year ago.
I was very pleased with the service I received from my initial call to the visit of the engineer.
David Allen was efficent, friendly and I felt I could trust him.
I will recommend him to friends.4.75 out of 5 StarsMary Lynch, Birmingham - More than a year ago.
As a computer 'DUMMIE'I found the enginneer excellent in manner which generaly inspired confidence in what he explained he was doing. It was also good that I was kept fully informed about the times that he expected to arrive - a welcome change from having to 'sit-in' for hours waiting for an arrival predicted as "sometime between 0900 & 1700 hrs"- and then arriving on time.4.5 out of 5 StarsJohn Clowes, Solihull - More than a year ago.
David was courteous and efficient and has an excellent knowledge and experience re PC's etc. The recommendation was to condemn my PC, which I fully agreed with. I have since purchased a new PC and set up all my basic programmes and also easily transferred all my files which David had backed-up from the hard drive of my old PC onto my external drive. Thanks for the help and advice.4.75 out of 5 StarsLaurie Goldsworthy, Solihull - More than a year ago.
The engineer who visited me was friendly, helpful, clearly knowledgable and not only completed the work quickly but gave me excellent advice on a whole range of things regarding upgrades, running systems etc.5 out of 5 StarsSteve Attridge, Warwick - More than a year ago.
Chris was polite and helpful and knew his job inside out. He persevered until he located the trouble and put it right. I was relieved that he had the part he needed in his van and didn't have to come back at a later date.
I will certainly use your firm again (if I can't find anyone cheaper!!!)4.5 out of 5 StarsMargaret Whitehouse, Solihull - More than a year ago.
I always use PC Pal5 out of 5 StarsMichael Tracey, Birmingham - More than a year ago.
Very efficient. Problems solved. Would use again.4.75 out of 5 StarsJohn Wollaston, Solihull - More than a year ago.
Chris has been out to help me on several occasions, as well as giving advice on the phone. His manner is superb and he is extremely patient with an old grey surfer like myself. I also recommend him to other G O Ss in our rural community!5 out of 5 StarsPaul Tilley, Warwick - More than a year ago.
Very polite and helpful engineer.Most reassuring.
I will definitely recommend to others.5 out of 5 StarsJudith Sharpe, Leamington Spa - More than a year ago.
I rang in the morning and the engineer called the same day in the afternoon. He rang shortly beforehand to say he was on his way. He dealt with the problem efficiently and explained what he had done. I was impressed with his friendly and efficient manner. PC Pal were recommended to us and I would most certainly pass on this recommendation to others.4.75 out of 5 StarsGerald Davis, Solihull - More than a year ago.
very pleased with the engeneer friendly and polite an exellent service id recomment to anyone thank you5 out of 5 StarsLynda Lancett, Solihull - More than a year ago.
Once again, a thorough and conscientious session for setting up a new PC- many thanks5 out of 5 StarsAndrew Hamilton, Warwick - More than a year ago.
As before, Chris understood very quickly each of the problems I needed to have fixed and I felt confident when he had completed the work.4.75 out of 5 StarsJill Hopper, Leamington Spa - More than a year ago.
Response time delayed due to my unavailability. Can not fault any aspect of service at all.4.5 out of 5 StarsRobert Shepherd, Solihull - More than a year ago.
Sensitive dealing with inexperienced customer5 out of 5 StarsJohn Eardley, Coventry - More than a year ago.
As always very professional4 out of 5 StarsBev Wright from Classic Plants, Coventry - More than a year ago.
The fault was quickly diagnosed as being a power unit failure and the engineer (and trainee engineer) quickly replaced the unit, tesed the machine and the internet connection. The downside was that I can't claim from the London & General Insurance Service plan as we did not get their authorisation first. They don't bend the rules at all. I would have had to wait until monday for a repair as they work from 9 till 5 and the repair was after 5pm.4.75 out of 5 StarsTerry Gregory, Solihull - More than a year ago.
A friendly relaxed session with queries answered & everything asked for completed.4.75 out of 5 StarsJanet Adams, Solihull - More than a year ago.
There was a vewry diffict problem to solve with internet connectivity as well as a rogue printer defect. Both were solved very effectively5 out of 5 StarsRobert Holl-allen, Solihull - More than a year ago.
A pleasure to deal with experts who have the knowledge to solve problems so efficiently and quickly.5 out of 5 StarsAlan Sturley, Warwick - More than a year ago.
5 out of 5 StarsRichard Heaton, Solihull - More than a year ago.
Visited by Chris who dealt with the problem with confidence and expertise. His manner was excellent and he explained the process of his investigation most helpfully. The whole experience - fom initial call to completion and departure could not have been bettered. I am very appreciative.5 out of 5 StarsDavid Patterson, Solihull - More than a year ago.
Without your professional help I would have been
completely lost ! I shall have no hesitation in
recommending you in future.5 out of 5 StarsJulian Beck, Solihull - More than a year ago.
David Allen was so helpful and also clearly explained what he was doing and why as he was fixing our computer problems. He was able to give impartial opinions to our questions and was exceptionally polite and professional - THANK YOU !!4.75 out of 5 StarsRebecca Vaughan from Marson Homes Ltd, Leamington Spa - More than a year ago.
It was great to have everything explained to me as he went along.
I am thrilled to have my laptop working again and haven't lost any files.Many thanks
5 out of 5 StarsMargaret Coleman, Warwick - More than a year ago.
I was very pleased by the service i received. I would certainly recommend to anyone.5 out of 5 StarsLynn Yarnold, Coventry - More than a year ago.
David was great and I am sure will pick up lots of work with our business - many thanks5 out of 5 StarsAdam Walker from Oaks Consultancy , Solihull - More than a year ago.
A very prompt response and high quality service5 out of 5 StarsKen Madrell, Solihull - More than a year ago.
THIS COMPANY HAS EXCELLENT RESPONSE TIMES. PHONED IN THE MORNING AND THEY CAME THAT SAME DAY AND GOT ME UP AND RUNNING AGAIN.
TELEPHONE SERVICE ALSO EXTREMELY GOOD.
WOULD RECOMMEND TO ANYONE.5 out of 5 StarsPauline Easterlow, Leamington Spa - More than a year ago.
Thanks to Chris Gauden-helpful and knowledgeable as ever!4.5 out of 5 StarsBrian Burch, Solihull - More than a year ago.
Overall good experience.4.5 out of 5 StarsNuala Pinson from Pinson Therapeutic Services, Coventry - More than a year ago.
5 out of 5 StarsAnn Kelly, Southam - More than a year ago.
4.75 out of 5 StarsP K Hubbard, Leamington Spa - More than a year ago.
Chris called today and managed to fix our laptop, even though we thought it had died! Saved our bacon again - thank you.5 out of 5 StarsMiriam Quigley, Solihull - More than a year ago.
I was pleased with everything that Chris did and was happy that his diagnosis was correct.I would use PC Pal again.
4.5 out of 5 StarsGill Coull, Solihull - More than a year ago.
Virus removed, which a real pain,thanks.Bit of a puzzle this morning though ! Computor switched itself on......?
Gremlins......maybe ? The Virus has twice reared its head again. But that free security site you downloaded took charge,thankfully. Regards. Stan Jeffries4.75 out of 5 StarsStanley Jeffries, Birmingham - More than a year ago.
5 out of 5 StarsVivienne Mills from Astley Book Farm, Bedworth - More than a year ago.
4.5 out of 5 StarsC Paice, Stratford-upon-avon - More than a year ago.
we again are very delighted with the prompt response to our phone call and extremely happy with the service that pc pal provided (thats why we contacted you again) and the friendliness of your engineers long may it continue many thanks fiona and leo5 out of 5 StarsFiona Hayden, Bedworth - More than a year ago.
Prompt and efficient service. Phoned up for help and laptop repaired sameday. Very pleased.5 out of 5 StarsPaul Taylor, Solihull - More than a year ago.
4.75 out of 5 StarsMargaret Loveridge, Solihull - More than a year ago.
4 out of 5 StarsLynne Emms, Solihull - More than a year ago.
All my problems were quickly sorted with good explanation5 out of 5 StarsMichael Richardson, Solihull - More than a year ago.
as a computer illiterate the service was great and things explained clearly. He sorted out all the problems I had. Will contact again if I have any more problems. Thankyou.5 out of 5 StarsJenny Hancock, Coventry - More than a year ago.
Very good enginer new what he was doing more than i did Thank You4.75 out of 5 StarsDavid Kewen, Solihull - More than a year ago.
Having used PC Pal in an emergency once before my husband and I had no hesitation in calling you in again and as our regular 'computer guy' had let us down, we are committed to using PC Pal whenever we need help with our computer. We will be recommending you to all our family and friends.5 out of 5 StarsMo Griffiths, Solihull - More than a year ago.
Excellent service from Chris, and I appreciated the courtesy call before hand to let me know he was on his way. He explained what he was doing every step of the way, and explained why my internet was so slow. Thanks.5 out of 5 StarsBev Green, Solihull - More than a year ago.
David called as requested & sorted things out.4.5 out of 5 StarsRichard Willans from Business funding solutions, Solihull - More than a year ago.
I would gladly recommend PC PAL to anyone and everyone who needs a PC doctor fast and efficient.5 out of 5 StarsRonald Elliott, Warwick - More than a year ago.
4.75 out of 5 StarsJohn Rea, Solihull - More than a year ago.
4.75 out of 5 StarsGraham Coward, Solihull - More than a year ago.
A friendly but very professional service.4.5 out of 5 StarsJeremy Owen-smith, Alcester - More than a year ago.
Engineer very polite, dealt with the problem and explained the problem in a language that I could understand.The following day the Engineer responded to a futher telephone call enquiry I made and kindly directed me to a website where I could purchase the corrcet part as I was unable to contact the company that I had previously used.
5 out of 5 StarsConrad Palmer, Bromsgrove - More than a year ago.
This was a first-class service. Your engineer was on time,worked with great efficiency and explained clearly what he was doing. He also offered some very helpful hints for future use of our computers. I have come to computing fairly late in life and still tend to be unsure, even nervous, about new procedures. But Dave's professional and courteous approach was a confidence-builder! I have used your service twice in the past and shall certainly do so again if problems arise.5 out of 5 StarsGraham Penton, Solihull - More than a year ago.
Dave was courteous and really helpful in explaining my queries in terms I could understand. Thankyou. Yvonne Whittle5 out of 5 StarsYvonne Whittle, Solihull - More than a year ago.
Elderly but still popular PC brought back from the dead! Well done David4.75 out of 5 StarsLewis Richards, Solihull - More than a year ago.
the engineer david was very well informed and very polite. thank you.5 out of 5 StarsMaureen Wall, Birmingham - More than a year ago.
very helpful and worth the money .can recomend your company5 out of 5 StarsJohn Hill, Birmingham - More than a year ago.
hi,
thought i would send a thank you for my newsletter, the first......
it is quite interesting, lots to absorb
thank you
love5 out of 5 StarsJoy Marshall, Bedworth - More than a year ago.
Came the same day. Problem fixed in an hour. Visit was booked between 1 and 3pm and they arrived at 2.15. Would have liked a call 15 mins before they arrived to let me know they were on their way (something British Gas does, and I really appreciate).4.75 out of 5 StarsSarah Mcmullon, Rugby - More than a year ago.
David, was very good all of my issues were sorted out and he helped organise some of my data for me too.5 out of 5 StarsDrew Lomas, Solihull - More than a year ago.
Very satisfied, Coputer is much improved. Thnkyou4.75 out of 5 StarsDenis Ayres, Solihull - More than a year ago.
As always first class service - would not hestitate to recommend. Always professional, always make sure that everything is working correctly and always go the extra mile.5 out of 5 StarsLiz Formby, Solihull - More than a year ago.
5 out of 5 StarsSteve Jackson from Bablake Weather Station, Warwick - More than a year ago.
5 out of 5 StarsGraham Smith, Warwick - More than a year ago.
4.75 out of 5 StarsWalter J Mcdonald, Coventry - More than a year ago.
Unfortunately the fault was found on the second visit, this being a faulty router, which I did get exchanged
and Chris returned and programmed same, and I am delighted
all is now good.4.5 out of 5 StarsPamela J French, Solihull - More than a year ago.
I found David to be a very polite and very pleasant man. HE PUT IN A NEW FUJITSU machine for me and advised me how to use it.I will certainly use PC Pal should I need help.
5 out of 5 StarsPearl Singer, Solihull - More than a year ago.
Good friendly service4.75 out of 5 StarsPeter Lowe, Solihull - More than a year ago.
what more can we say Chris was quick ,clear and excellant
Thankyou very much5 out of 5 StarsAllan Rooke, Birmingham - More than a year ago.
David was an excellent ambassador for your company.
He arrived at the prearranged time,his manner was
pleasant and friendly.
He then proceeded to analyze and clear the fault
very quickly,at the same providing me with some
useful tips on how to make better use of my computer.4.5 out of 5 StarsHarold Wickes, Birmingham - More than a year ago.
4.25 out of 5 StarsLaura Snook, Solihull - More than a year ago.
Excellent service. Fully explained my problems with the computer. Would definitely recommend.5 out of 5 StarsValerie Fisher, Coventry - More than a year ago.
Engineer very knowledgeable and informative. Pointed out previously unknown useful features of both household computers. Very quick and professional.5 out of 5 StarsMark Reynolds, Solihull - More than a year ago.
Delighted with your company's service, I am recomending you to all my friends5 out of 5 StarsSylvia Holland, Birmingham - More than a year ago.
David was quick to understand what was required in setting up the router and laptop. Also helpful in resolving the problem with the ancient desktop.Pleased with the service.
4.5 out of 5 StarsRichard Johnson, Warwick - More than a year ago.
Second time in a couple of years that I have called Chris
out. He arrived in the time frame and completed in the hour.
His tips on performance, etc. were useful. Have reccomended
PC pal in the past to friends4.75 out of 5 StarsGraham Kennell, Birmingham - More than a year ago.
I have had my "new" computer (Windows 7) for nearly 2 years and have not been able to backup the personal files transferred from my old computer (Windows XP). I now can, thank you! In addition I can now print documents from my iPad2 on my Lexmark Pro printer.
All questions answered in plain English.Again, thanks.
5 out of 5 StarsGraham Smith, Warwick - More than a year ago.
The engineer arrived on time having been booked only that morning. He explained the repair which would be needed to my daughter's laptop(replacement case) and took it away. It was delivered back within a week looking like new.We have had engineers from PC Pal out on 2 occasions now. I would recommend them to others for prompt efficient service.
5 out of 5 StarsGeraldine Cassidy, Solihull - More than a year ago.
Being a total dinosaur in the P.C. world I was very impressed by the speed of your visit from my call (same afternoon)and even though I do not understand anything about computers, Chris was helpfull, patient, and very understanding of my problems. Thank you, I now feel I can call on your services in the future with confidence.5 out of 5 StarsBarbara Hammond, Solihull - More than a year ago.
A friendly fast service4.5 out of 5 StarsMarie Woolger, Warwick - More than a year ago.
First class friendly service, would ccertainly reccomend PAL5 out of 5 StarsEric Bickerdike-hibbs, Henley-in-arden - More than a year ago.
Excellent service as ever.4.75 out of 5 StarsMike Sellis, Solihull - More than a year ago.
Excellent service lovely engineer. I would certainly use pc pal again and have forwarded their details to friends and relatives.Best service yet.
Andrea Lloyd
5 out of 5 StarsAndrea Lloyd, Solihull - More than a year ago.
4.75 out of 5 StarsGraham Smith, Warwick - More than a year ago.
5 out of 5 StarsCarol Clements from Heatfit.co.uk Ltd, Birmingham - More than a year ago.
First class service. Highly recommended.5 out of 5 StarsMichael Moorhouse, Solihull - More than a year ago.
As above, excellent and prompt service, David explained fully what was wrong, thank you.5 out of 5 StarsJohn O'connor, Solihull - More than a year ago.
David was very thorough and spent time talking the problem through with me. His work left my PC in a far better condition than it had been in, even before the problem occurred and I wouldn't hesitate to reccommend him. Thank you.4.75 out of 5 StarsN Rogers, Solihull - More than a year ago.
First class professional service from David.4.5 out of 5 StarsMichael Griffin, Solihull - More than a year ago.
friendly
likeable
helpful4.75 out of 5 StarsJoy Marshall, Bedworth - More than a year ago.
a very quick response and excellent service, PCPal can be recommended with confidence
Roger Mann5 out of 5 StarsRoger Mann, Warwick - More than a year ago.
Polite and courteous, Dave efficiently corrected the main problem and also followed up on a couple of other "faults" that had been lingering for some time, without hesitation. Both Penny and I felt the whole process was handled well and good value. We will not hesitat to recommend your services within St Alphege Church and other contacts.
Thank you RR5 out of 5 StarsRichard Rayner, Solihull - More than a year ago.
Very quick and efficient service.
Took time to tell us what was being done & thus helped us to understand our equipment a little better.5 out of 5 StarsJohn Eardley, Coventry - More than a year ago.
Very satisfied with the work undertaken and friendly/helpful advice from the engineer.4.5 out of 5 StarsMark Fall, Solihull - More than a year ago.
I have used the engineers several times over the last few years and they have come out very promptly (same morning) and solved the problem. In addition , they have offered suggestions about how to prevent it happening again and how to improve the system.I value their expertise tremendously and also their politeness and friendliness.I continue to recommend them to anyone who listens.
4.75 out of 5 StarsLynne Townend from Playpals Childcare Centre, Solihull - More than a year ago.
Friendly service, no PC jargon, easy to understand.4.75 out of 5 StarsBill Pound, Leamington Spa - More than a year ago.
This was the 3rd or 4th time that we have had Chris Gauden out. Always friendly, professional and knows his stuff! Very happy customer!5 out of 5 StarsSarah Reading, Coventry - More than a year ago.
I was very impressed with overall service, from the initial phone call where I was informed of the cost.The tech was able to inform me of the problem with my Laptop in :Layman terms: and the cost of the repair. This is what you need from a Company to be up front and not to blind us with Technical Jargon. all I can say is Thankyou.5 out of 5 StarsGeorge Albrighton, Coventry - More than a year ago.
You have had a tstimonial already5 out of 5 StarsRobert Holl-allen, Solihull - More than a year ago.
Prompt, efficient, friendly professional service. I would definitely recommend PC PAL to others. In a nutshell - excellent! Thank you.5 out of 5 StarsJoan Gleadhill, Solihull - More than a year ago.
Each time I have used PC Pal the engineer was courteous and listened to my laymans explanation of the problem. Each time a fix was achieved and an understandable explanation given.
Great service4.75 out of 5 StarsVic Fullard from Vic Fullard Contracting Ltd, Solihull - More than a year ago.
Arrived on time.
Did some quick analysis.
Whent straight to the problem.
Fixed the problem and then tested the PC to ensure it was working to my satisfaction.
All took less than one hour.
Recommended a memory upgrade and left one working PC with problems cured and a happy user.4 out of 5 StarsMichael Bowes, Solihull - More than a year ago.
Excellent service5 out of 5 StarsDennis Bohemia from E.L.O. Repairs & Maintenance Limited, Birmingham - More than a year ago.
4.5 out of 5 StarsAlan Fleming, Solihull - More than a year ago.
First class service from Dave5 out of 5 StarsEric Knowles, Solihull - More than a year ago.
I needed urgent assistance as I was shortly going on holiday and this was provided.I should mention that the girl who made the appointment was very helpful and friendly.4.75 out of 5 StarsPeter Lowe, Solihull - More than a year ago.
5 out of 5 StarsBetty Moore, Solihull - More than a year ago.
There were problems with the laptop and David came in on a Service Call and was extremely helpful and advised me to take it back. I now have a replacement which is working perfectly. I was so glad of his advice.
Thank you.5 out of 5 StarsMarjorie Evans, Solihull - More than a year ago.
The gentleman was very helpful,friendly and although he had to come back I was not charged for the 2nd visit.
I have recommended you and passed on some cards.
Thank you5 out of 5 StarsJulie Carrick, Solihull - More than a year ago.
Absolutely fantastic service. Thank you so much. I would be more than happy to recommend you to everyone. again thank you5 out of 5 StarsLynne James, Coventry - More than a year ago.
am satisfied with work carried out and propt response. polite and helpful service.4.25 out of 5 StarsChristine Guest, Stratford-upon-avon - More than a year ago.
Excellent service. Chris arrived promptly, identified problem and fixed it quickly. Friendly and informative throughout. Highly recommended.5 out of 5 StarsJeff Stone, Solihull - More than a year ago.
5 out of 5 StarsBeatrice Carpenter, Solihull - More than a year ago.
4.5 out of 5 StarsNicola Brown from LittleU Pre-School, Solihull - More than a year ago.
I have used PC Pal for a few years,being an older woman with no clue what to do if any little thing goes wrong, so They come and very calmly sort things out for me. I have recommended them to others.4.75 out of 5 StarsLynn Macdonald, Solihull - More than a year ago.
Having been worried by a possible scam and worried that the errors advised were factual I phoned PC PAL
and was given a time for a visit.
David carried out a thorough check on our computer and put our mind at rest.
We could not have asked for a more professional person.5 out of 5 StarsEric Bickerdike-hibbs from Eric Hibbs, Henley-in-arden - More than a year ago.
I have used your company over the years and have always found you to be polite and helpful.5 out of 5 StarsKathleen Malone, Coventry - More than a year ago.
4.75 out of 5 StarsClaire Cummins, Solihull - More than a year ago.
Dave knew his job and carried it out efficently.4.75 out of 5 StarsTed Rudge from MAUTED, Solihull - More than a year ago.
5 out of 5 StarsMaureen Bridge, Redditch - More than a year ago.
5 out of 5 StarsBarbara Stone, Solihull - More than a year ago.
In my experience I have always received excellent service
from the engineers who have called. I always feel that I
can ask questions and they will be answered in a friendly, helpful and professional manner in language that I can understand - not too technical!Computer problms and issues have been resolved quickly and without hassle.
I am never afraid to ask for advice and would certainly recommend PC Pal to family and friends. Thanks for the excellent service!5 out of 5 StarsStella Levy, Birmingham - More than a year ago.
Dave was very professional and methodical in his approach to
finding the faults on my computer. He was also helpful and informative when answering any questions I had. Would recommend a PC Pal engineer to help with any computer problems.4.5 out of 5 StarsBob Cranton, Leamington Spa - More than a year ago.
Being able to book and recieve an appointment for an engineer to visit the same day was very good.
Especially when I thought a had atracker virus4.25 out of 5 StarsNeville Ogden, Solihull - More than a year ago.
I have used PC PAL at least two times for technical assistance. On both occasions it was Chris who attended. Each time I have been impressed by his expertise and friendly, stright forward manner. You are my local PC repair company, and as I value local services, I would recommend PC PAL to my family and friends.4.5 out of 5 StarsBob Sohota, Solihull - More than a year ago.
Everything about the experience was first class except the delivery of spare parts to PC PAL which meant that I was without the laptop for much longer than was reasonable. Made acceptable only by degree of assistance, extending even to loan of compatible charger, by engineer. Very well done5 out of 5 StarsLeslie Lyon, Solihull - More than a year ago.
4.75 out of 5 StarsDenis Saunders, Warwick - More than a year ago.
I have always experienced good service and promptness whenever I have had to call them out. I will certainly recommend them to anyone who has problems with their PC.5 out of 5 StarsPearl Singer, Solihull - More than a year ago.
Dave diagnosed and solved an overheating problem very quickly as well as answering / sorting several other issues - all within one hour. Definitely the best computer repair experience ever. Thanks Dave5 out of 5 StarsKenn Dalley, Leamington Spa - More than a year ago.
4.75 out of 5 StarsJames Fewster, Solihull - More than a year ago.
5 out of 5 StarsRod Jones, Solihull - More than a year ago.
Always puntual phone call to tell when engineer will arrive,keeps you informed of the work he is carrying out,charges are fair used you before thats why I will always come back to PC PAL,reccomended to other clients keep up the good work Many thanks Don Potter.5 out of 5 StarsDonald Potter, Birmingham - More than a year ago.
Very efficient and friendly again,didn't expect any different really. excellent.5 out of 5 StarsMartyn Dyke, Shipston-on-stour - More than a year ago.
Chris the engineer explained to us in plain English what the problem was,basically our poor old PC could not cope with the pace of modern life {a bit like me}.Advice was upgrade,so we did,coming back on Monday to set up new PC for us.Speedy web browsing at last ,c'ant wait.All in all well pleased with service from PC PAL.4.75 out of 5 StarsMartyn Dyke, Shipston-on-stour - More than a year ago.
Excellent same-day response to my laptop and modem problems at home and fixed it all very quickly. I then had no hesitation in booking them the following day at my business premises for more work.5 out of 5 StarsRobin Hopkins from Coventry Aquatics, Coventry - More than a year ago.
4.5 out of 5 StarsJill Hopper, Leamington Spa - More than a year ago.
Brilliant short notice response, friendly and obliging.
Many thanks5 out of 5 StarsPeter Lloyd from G K Contracts, Solihull - More than a year ago.
David was very efficient and thorough and did every thing he could when e-mail was down,4.5 out of 5 StarsRosemary Bowcott, Solihull - More than a year ago.
4.75 out of 5 StarsWilliam Hemming, Solihull - More than a year ago.
4.75 out of 5 StarsWilliam Hemming, Solihull - More than a year ago.
Engineer was friendly and efficient, cured my problem. Couldn't update the Flash Player without the start up password which I couldn't remember. However he did clear my netbook of the Nectar search engine which was giving problems.4.5 out of 5 StarsPatricia Mitchell, Leamington Spa - More than a year ago.
I can thoroughly recommend PAL as this is he second time I have used your services. As a novice in many of the aspects of computing, I find it reassuring to be able to call on such friendly assistance so speedily.4.5 out of 5 StarsMichael Harris, Coventry - More than a year ago.
I do not think any improvement is needed. Perhaps for frequent users as myself we could have a dedicated engineer who would be familiar with the computer system. Also advertise your programming and transfer expertise.5 out of 5 StarsRobert Holl-allen, Solihull - More than a year ago.
Over the last few years we have had excellent service from PC PAL and this time was no different. Thanks.5 out of 5 StarsKath Whitehouse, Solihull - More than a year ago.
5 out of 5 StarsGraham Picken, Solihull - More than a year ago.
Your engineers were very helpful and solved my problems Thanks5 out of 5 StarsBarbara Crafts, Coventry - More than a year ago.
each time, i receive excellent work
helps me to understand
sincere and painstaking
extremely helpful4.75 out of 5 StarsJoy Marshall, Bedworth - More than a year ago.
Repaired faults left by Virgin Media when trying to install new broadband service. Very professional, didn't waste any time and repaired my laptop to my complete satisfaction. Thank you so much.5 out of 5 StarsPeter Colburn, Solihull - More than a year ago.
An efficient, friendly service.4 out of 5 StarsJohn Vass, Solihull - More than a year ago.
Certainly based on my experience a service I will recommend.5 out of 5 StarsIan Henson, Birmingham - More than a year ago.
4.25 out of 5 StarsKevin Pomfret, Solihull - More than a year ago.
5 out of 5 StarsJohn Gibbs, Solihull - More than a year ago.
Ability of engineer quite amazing. Also, very agreeable personality. Can't praise him too highly.5 out of 5 StarsAlan Sturley, Warwick - More than a year ago.
Ability of engineer quite amazing. Also, very agreeable personality. Can't praise him too highly.5 out of 5 StarsAlan Sturley, Warwick - More than a year ago.
David took time to listen to our requirements, provide and explain his recommendations.4 out of 5 StarsChris Bean, Solihull - More than a year ago.
5 out of 5 StarsLouise Pinfold, Leamington Spa - More than a year ago.
A great service. The company arrived within a couple of hours, they gave a time frame and stuck to it (even giving a courtesy call before hand). David got to work straight away and was optimistic he could solve the problem and showed me/told me everything he was doing and why (in simple terms for the non - computer whizz!) After recovering all my files, he ran updates, installed office and my printer drivers and downloaded programs i used to have but wiped. A truely wonderful service and I will recommend. Cheers4.75 out of 5 StarsSarah Bourne, Coventry - More than a year ago.
Excellent service for problem and helpful with solutions to some of my other computer queries.4.75 out of 5 StarsDaphne Smallman, Solihull - More than a year ago.
I thought that the service I received simply could not be improved. I was obviously very pleased and will certainly give Dave a call if I need any more help.
Many thanks5 out of 5 StarsMalcolm Colman, Leamington Spa - More than a year ago.
I was having problems with 2 computers and PC Pal fixed both of them, communicating throughout what the issues were and the choices available to me. This was all done within the hour4.75 out of 5 StarsMarian Hubbell from Marian Hubbell Consulting, Solihull - More than a year ago.
The best cannot be improved5 out of 5 StarsArthur Lines, Solihull - More than a year ago.
Very prompt turnout/service and I would recommend your service anytime.5 out of 5 StarsA Hutton from Samplechart Ltd, Solihull - More than a year ago.
I am useless at setting up new equipment but David was very good and explained very well. I would certainly use you again.5 out of 5 StarsMargaret Butterworth, Warwick - More than a year ago.
I found the engineer very helpful and he tested our computer thoroughly - I was very pleased with the result.4.75 out of 5 StarsPearl Singer, Solihull - More than a year ago.
4 out of 5 StarsRichard Walton, Solihull - More than a year ago.
This was a second visit for a totally unconnected problem which David tried to sort out over the 'phone with me before he realised he had to visit. i.e. he tried to save me time & money for which I was grateful.4.5 out of 5 StarsRichard Willans from business funding solutions, Solihull - More than a year ago.
My problems were sorted out and I was a satisfied customer - again4.75 out of 5 StarsMichael Richardson, Solihull - More than a year ago.
4.75 out of 5 StarsAlan Robinson, Solihull - More than a year ago.
This was the first time we have had to use PC PAL and we found them very professional. They fixed our problem (a new router was needed) efficiently. If (when!) our computer goes wrong again we will be happy to use PC PAL again.4.75 out of 5 StarsLynda Wheater, Bromsgrove - More than a year ago.
I am very happy to unreservedly recomend PC Pal in all respects. Technically very good and always very friendly, on time and very honest and up front. Anyone not very PC literate would feel quite able to ask silly questions and get well explained simple to understand answers.4.75 out of 5 StarsPeter Brown, Leamington Spa - More than a year ago.
Excellent in every way5 out of 5 StarsAlan Sturley, Warwick - More than a year ago.
2 very pleasant engineers-didnt baffle me with computer gobbledegook!!!5 out of 5 StarsFiona Burgess, Solihull - More than a year ago.
Chris provided as always an excellent service, very friendly, great knowledge and extremely helpful. Set up and guided me through some of my iMacs features and great advice regarding security for my mac. Would thoroughly recommend PC Pal to anyone.4.75 out of 5 StarsNeil Wood, Solihull - More than a year ago.
5 out of 5 StarsPatrick James, Leamington Spa - More than a year ago.
What is important to me is the feeling of complete confidence that I get from your engineers - they don't just give a 'quick fix'. They are obviously trained to the highest standards and, even though they are experts,they can explain in simple terms what needs to be done.5 out of 5 StarsJohn Billam, Solihull - More than a year ago.
Engineer showed great knowledge and expertise. Used substantial resources available to him to try repeatedly to rescue worn laptop, unfortunately to no avail. Answered questions and gave explanations where necessary. Also gave advice and further information.4.5 out of 5 StarsMark Reynolds, Solihull - More than a year ago.
I felt that David and his trainee went "the extra mile" to ensure that the equipment would work satisfactorily. David`s simple explanations as to my troubles will go far in helping me avoid problems in the future.4.75 out of 5 StarsDesmond Clay, Solihull - More than a year ago.
The Engineer was helpful, knowledgeable and professional. He investigated a particularly complex problem, found a solution and advised on back up precautions for the future. Well done4.75 out of 5 StarsBrian Cordery, Coventry - More than a year ago.
The engineer listened to my explanation of the problems and addressed them in a methodical and professional manner. He cleared the major issues, explored possible additional benefits and suggested ideas for matters affecting my PC but external to it. A job well done.5 out of 5 StarsNorman Gilbert, Coventry - More than a year ago.
It was a pleasure having David, and trainee Ben, in my home today. They did everything necessary on two laptops - one is new. But they were so pleasant, friendly and helpful that it was a really wonderful experience as always. I cannot speak too highly of PCPal and it's staff. How lucky is Solihull to have such a dedicated, professional service, as provided by PCPal.5 out of 5 StarsFrank Lane, Solihull - More than a year ago.
Dave arrived just before the booked time having previously rung in 10min earlier.
I quickly explained what was required and David set work very efficiently - I'm extremely pleased with his efforts to get me up and running with a new laptop. Many thanks5 out of 5 StarsJohn Hemmings from HEADS Consultancy Ltd, Solihull - More than a year ago.
V.good service.Sorted out all the problems.Answered all my questions clearly and gave good advice.5 out of 5 StarsIan Chrystall, Birmingham - More than a year ago.
4.5 out of 5 StarsAnthony O'leary from Alina Maria Crisan, Solihull - More than a year ago.
5 out of 5 StarsLisa Thorley from Atlantic Enterprises Ltd, Solihull - More than a year ago.
Always feel lost with out a computer after having one, so its great to have it back.4.5 out of 5 StarsGary Butler, Coventry - More than a year ago.
Sorted out problems quickly-answered all my questions in a clear and understandable manner.Gave good advice.5 out of 5 StarsIan Chrystall, Birmingham - More than a year ago.
4.75 out of 5 StarsDan Bradbury from Dan Bradbury Limited , Leamington Spa - More than a year ago.
Efficient, courteous staff.4.75 out of 5 StarsRoger Derwent, Solihull - More than a year ago.
I have used your services on two occasions and have been very impressed by the expertise of the engineers. They are friendly and explain in very clear laymans terms what the problem is, what they are doing to address it and they have resolved the problem speedily to my satisfaction. An excellent company - one which I am happy to recommend to my friends and colleagues. Well done PC Pal - you are indeed 'A friend in need'5 out of 5 StarsDiane Mason, Solihull - More than a year ago.
Will use again when I'm tearing my hair out!!5 out of 5 StarsAntony Kulisa, Solihull - More than a year ago.
The engineer provided factual and easy to understand information on the problem we had with our system and on how he went about correcting the fault. He also recommended and actioned improvements to the programs to inprove the speed of access to the internet.4.5 out of 5 StarsNeville Ogden, Solihull - More than a year ago.
I was extremely happy with the service and support provided by David. Clearly the issue I had relating to my internet connection was not a straightforward one, but he worked tirelessly to find a solution, keeping me informed at every stage. I was very impressed with his professionalism and patience throughout the visit - I wouldn't hesitate to use PC PAL again and would recommend them to others.5 out of 5 StarsColin Davies from Successzone Ltd, Solihull - More than a year ago.
4.75 out of 5 StarsJohn Billam, Solihull - More than a year ago.
David not only installed extra RAM for me but also took the trouble to 'tidy up' my laptop - removing unused programmes and setting the defragmentation prgm to run. He also dealt with any questions I asked in a courteous and informative manner.4.75 out of 5 StarsAnne Parker, Stratford-upon-avon - More than a year ago.
4.25 out of 5 StarsPeter Siddall, Solihull - More than a year ago.
4.75 out of 5 StarsCarl Gray, Solihull - More than a year ago.
Great service as usual, so good to be back to normal. Would certainly recommend the company to others.5 out of 5 StarsLynne Adams, Leamington Spa - More than a year ago.
5 out of 5 StarsKirsty Hiles, Solihull - More than a year ago.
An excellent, professional and thorough service. Problems are worked through step by step in an efficient and logical manner. If the customer wants a detailed explanation of the fault found, this is given without unnecessary jargon. Very satisfied.5 out of 5 StarsJeff Stone, Solihull - More than a year ago.
4.5 out of 5 StarsLinda Carlin, Solihull - More than a year ago.
Very prompt answer to the phone. Quick solution to the problem.5 out of 5 StarsJoan Davies from Solihull Methodist Church, Solihull - More than a year ago.
Excellent response, both in terms of speed and helpfulness. One competitor could only send an engineer in 6 days time at the earliest, and when your PC crashes in the middle of working - you can't afford to lose 6 days! Engineer was polite, courteous and explained what he was doing at each step of the way. Even if £60 for the first hour is a bit steep...the service was excellent, and due to the circumstances it was a cost worth paying.4.5 out of 5 StarsTim Pollard, Stratford-upon-avon - More than a year ago.
4.75 out of 5 StarsHeather Wyartt from Solihull Maintenance Ltd., Birmingham - More than a year ago.
Seemed a little expensive as an hourly rate, but work was done quickly and well. You get what you pay for.4.5 out of 5 StarsLinda Law, Solihull - More than a year ago.
4.5 out of 5 StarsMargaret Reeve, Solihull - More than a year ago.
We rang up at 3.30pm and the visit was completed by 6.15pm. David was very helpful and instructive on a number of issues which we could not understand5 out of 5 StarsHuw Lewis, Coventry - More than a year ago.
Very thorough and helpful. Good advice and wasn't pushed into buying anything that wasn't required. Good job. Would use again.4.75 out of 5 StarsS Scott, Leamington Spa - More than a year ago.
5 out of 5 StarsAnnette Yates from Executive Living Cocks Green, Solihull - More than a year ago.
This is the third time I have used PC PAL. The engineer, Chris, was very good at explaining what he was doing and at answering my questions, all of which makes you aware you are being helped by someone competent and helpful. For a non-technical person like me that is really useful.5 out of 5 StarsSteve Attridge, Warwick - More than a year ago.
Once again I involved PCPAL when I had problems with 3 computers. 1 had a virus, 2 had problems reactivating AVG. Pleased to see David again. He resolved the virus problem and reactivated AVG on all 3. Again very impressed with the service. David mentioned the PCPAL web site. I tried, it`s extremly well done5 out of 5 StarsDaniel Ready, Solihull - More than a year ago.
4.75 out of 5 StarsJohn Smith, Birmingham - More than a year ago.
First class service top guys5 out of 5 StarsFreddy Taylor, Warwick - More than a year ago.
Over the past few weeks I have dealt with a number of the team at PC PAL and found them all to be friendly, efficient, professional and very understanding. I would definitely use PC PAL again and recommend them.Thank you.5 out of 5 StarsMartin Dando from Lafarge Cement, Birmingham - More than a year ago.
I have called upon you three times. Each time Mr. Gauden visited. Every time he was friendly, polite, unhurried and most competent. I was very impressed. The lady who answered my telephoned requests for engineers' visits also was friendly and efficient, giving reassurance and prompt appointments.5 out of 5 StarsJohn Wood, Nuneaton - More than a year ago.
Being a "Senior Citizen" I need to rely upon an experienced engineer whom I can trust.
This was the first time I had called PC PAL to fix a problem with my computer, I was very impressed with the serviced provided, and will certainly be calling PC Pal again if I need help with my computer.4.5 out of 5 StarsNorma Worton, Coventry - More than a year ago.
Chris managed to sort out my problem and gave me good advice as well.5 out of 5 StarsBrenda Whitbread, Stratford-upon-avon - More than a year ago.
Chris was very helpful and obviously had a lot of knowledge. He set about fixing the problem straight away explaining what he was doing and what my problem was (i'd picked up a nasty virus whilst online). Chris fixed the problem then went onto checking that my laptop was totally clean of any other viruses. He changed my anitvirus software for me when there was an issue with it re-installing. The new software he also believed was a better programme that would work better with my laptop. He even made suggestions on what order my many adaptors in my phone socket should be in to get the best out of them! A very very friendly and helpful service all round, if i had another problem with my laptop i would go to PC Pal first as a solution.5 out of 5 StarsSimon Hodgetts, Warwick - More than a year ago.
5 out of 5 StarsWilliam Pritchard, Solihull - More than a year ago.
What can I say other than everything was excellent. From my phone call to them doing the job was only 2 hours. Technician was really friendly and talked to me and explained what he was doing in plain English.4.75 out of 5 StarsPauline Easterlow, Leamington Spa - More than a year ago.
1st contact with PC Pal. From the friendly receptionist who was both knowledgeable and helpful to the arrival of your engineer (slightly later than expected but he did ring to indicate his revised time of arrival) my experience of PC PAL was very good. Whilst I naturally hope that my PC is now on track for a trouble free future I would certainly call your firm again should the need arise. Well done.4.75 out of 5 StarsTony Raymont, Warwick - More than a year ago.
4.5 out of 5 StarsAndrew Jones from Jones & Co, Solihull - More than a year ago.
David was friendly and very efficient, he was able to sort out problems that I had been trying to solve, for three whole days, in an hour and a half. I will not hesitate to call your company again should I be in need of his help. Thank you.4 out of 5 StarsPatricia Godson, Stratford-upon-avon - More than a year ago.
I consider that I received good advice and efficient service. The necessary work was carried out within the hour by a knowledgeable and pleasant engineer.5 out of 5 StarsCarole Burton, Solihull - More than a year ago.
When you use a computer for work, and when it is your own company, to have a virus prevent you from earning is a nightmare. Dave came 1.5 hours after I had telephoned for 'help' and calmly sorted out the problem. Job done - Thank you5 out of 5 StarsRoy Holloway from CQS Services Ltd, Solihull - More than a year ago.
4.5 out of 5 StarsVera Macmillan, Solihull - More than a year ago.
This is the second time Mr. Gauden has rectified my I.T. problems. On both visits he was on time, friendly, courteous and efficient, explaining why problems had arisen and how he was correcting them. My wife and I have been most impressed.5 out of 5 StarsJohn Wood, Nuneaton - More than a year ago.
Dave approached the job in an impressive and professional manner and quickly homed in on a persistent but intermittent problem. He tested the changes he made thoroughly before departing and leaving behind a very happy customer.4.5 out of 5 StarsWilliam Mercer, Solihull - More than a year ago.
Friendly and helpful. Answered all my questions and very knowledgeable.Would ask for the same person next time!5 out of 5 StarsIan Chrystall, Birmingham - More than a year ago.
I received a totally professional service from the initial phone call to the engineer completing his visit. I arranged a time to suit me, the engineer phoned ahead to confirm the exact time of arrival and listened to the problems I was encountering. He explained things in a manner I understood. I would recommend PC PAL to all my friends.5 out of 5 StarsDavid Arundale, Warwick - More than a year ago.
Excellent service, well presented and polite engineer
who dealt with our problem in a very professional and efficient manner, we would not hesitate in calling PC Pal again to resolve any future problems, highly recommendable.4.75 out of 5 StarsAlfred White, Solihull - More than a year ago.
very impressed by the level of service, offered good advice and tried every attempt to get the laptop running before recommending replacing the laptop.
very satisfied that all the available options to fix the laptop were attempted.
would use pcpal again4.75 out of 5 StarsAli Syed, Coventry - More than a year ago.
Your engineer was very friendly, and very helpful. And thankfully was able to rectify our problem. My son is very grateful, as he was missing his internet buddies. And I am grateful because he was doing my head in.... Thank You..5 out of 5 StarsGarry Norbury, Solihull - More than a year ago.
Delighted with the service and support received from your engineer: he arrived promptly after confirmatory phone-call; rapidly solved problem without rubbing in that it was my own fault; made the whole system run faster and more efficiently, and lastly sorted out a method that allows me (finally) to load CDs my Sony Walkman "i-pod" despite its obsolescence.5 out of 5 StarsFrancesca Coles, Leamington Spa - More than a year ago.
excellent prompt service, very happy5 out of 5 StarsJoy Marshall, Bedworth - More than a year ago.
4.5 out of 5 StarsClive Danks, Solihull - More than a year ago.
Very satisfied with the service given. I was particularly impressed that you gave the machine a full service and reset IE. Everything has worked fine since then - Hasn't frozen and IE has not stopped working as it did before. No further problems with Windows Mail.4.75 out of 5 StarsJohn Stevenson, Solihull - More than a year ago.
Your 24hr.service works,your engineer turned up on time,work professionally completed,I think that says it all-it is certainly a rarity in todays market place. Well done!!5 out of 5 StarsPaul Williams, Solihull - More than a year ago.
PC PAL have helped me out of some computer repair emergencies on several emergencies. Very knowledgeable engineers and fast service when I needed it!!5 out of 5 StarsSteven Burrows from Steve Burrows Images, Solihull - More than a year ago.
5 out of 5 StarsEric Faulkner, Solihull - More than a year ago.
My PC was suddenly 'invaded' by a nasty site saying I had all sorts of horrible viruses and making nasty threats. As I am not very clued up on computers, and because I do all my banking on line, this scared the living daylights out of me. I rang PC PAL, quite late in the evening, and their Engineer arrived by just after 9.00 a.m. next morning. He was quiet, reassuring and fixed the prblem quickly and gave some advice. I'd certainly use PC PAL again if I had problems.5 out of 5 StarsJennifer Saunders, Coventry - More than a year ago.
Professional approach and hopefully has rectified the issue. The issue did not show itself to its full extent during the engineer's visit, but I hope his adjustments will have rectified the problem - time will tell.4.75 out of 5 StarsTony Rogers from Tony Rogers Conference & Event Services, Solihull - More than a year ago.
Excellent service everything explained in detail and David went through everything he had done more than once. Would definately recommend you.5 out of 5 StarsPeter Taylor, Birmingham - More than a year ago.
I had cancelledbecause of doubts as outlined above but a personal call from David made me sure it was a good idea and it was well worth it. David was friendly and explained clearly without being patronising. We would use you again.4.75 out of 5 StarsRosemary Pantling, Warwick - More than a year ago.
very satisfied no need for improvement4.75 out of 5 StarsMichael Robinson, Coventry - More than a year ago.
Superb response. Chris arrived promptly, telephoned first to confirm his arrival time. No technical jargon. Got on with the job. Restored our personal profiles and even connected our wireless connection which made lain in the box for months after two previous attempts by me! We need new kit and I will definitely contact PC Pals to do the set up and installation. Great service, good value for money! Peace of mind by having the job done by a real professional.5 out of 5 StarsNeil Mckenzie, Stratford-upon-avon - More than a year ago.
I was worried that I seemd to have a serious problem with my laptop in that I had lost access to the Internet and needed it very rapidly. I received the visit from Chris within 24 hours which I consider very good. I will certainly use your company again and have recommended you to other people.4.5 out of 5 StarsMichael Harris, Coventry - More than a year ago.
PC Pal provide a excellent service at reasonable cost.They always solve the problem.5 out of 5 StarsPaul Pharo from Offset55 Ltd, Alcester - More than a year ago.
4.5 out of 5 StarsChristine Kehrer, Coventry - More than a year ago.
As always a first class service. I have used them frequently as a result. They never fail to turn out promptly and work very efficiently solving even the most complex computer problems.5 out of 5 StarsRobert Holl-allen, Solihull - More than a year ago.
Shame he couldn't actually fix my problem but it wasn't for the want of trying!4.25 out of 5 StarsTrevor Morriss, Coventry - More than a year ago.
Excellent service from start to finish. Initial call taken promptly, details taken, charging terms explained, appointment made and name of visiting engineer given. Engineer then 'phoned on the day to give exact time of arrival. Attitude and technical competence excellent, problems, procedures and fixes explained without jargon. No time wasted, whole process efficient and economical. Highly recommended!5 out of 5 StarsJeff Stone, Solihull - More than a year ago.
4.75 out of 5 StarsLevi Cheng from Guerbet Laboratories Ltd, Solihull - More than a year ago.
David was extremely helpful and thorough4.75 out of 5 StarsJoan Humphreys, Warwick - More than a year ago.
We are not very technical. David came to instal new pc, scanner, software. He explained everything fully and made sure we understood everything. He was very competent and comprehensive. Thanks a lot.5 out of 5 StarsJohn Whitehouse, Solihull - More than a year ago.
Apart from the above hiccup, David was extremely helpful, professional and friendly. Can't fault him.5 out of 5 StarsSarah Reading, Coventry - More than a year ago.
Excellent service.Job completed in less than 4 hours from phoning in fault to having it rectified.4.75 out of 5 StarsKevin Gledhill, Leamington Spa - More than a year ago.
4.5 out of 5 StarsTony Ventrella from Ventrella Associates Ltd , Solihull - More than a year ago.
I have asked PC Pals for assistance on more than one occassion and have never been disappointed with the courteous,helpful and friendly attitude of your staff both on the 'phone and in my home. I am happy to recommend your company to family and friends.4.75 out of 5 StarsLynne Dixon, Solihull - More than a year ago.
I find it difficult to provide a rating for the questions above as this is my first experience for many years of using an outside agency. I feel satisfied about the way the whole issue was conducted from initial phone call through to paying the bill so thank you.4 out of 5 StarsTony Inchley, Leamington Spa - More than a year ago.
very efficient & pleasant service4.5 out of 5 StarsLesette Fletcher, Evesham - More than a year ago.
After spending many hours trying to contact McAfee virus Removal, I gave up picked PCPal's name from Yellow Pages and what a good thing I did. Dave was reassuring from the minute he stepped over the doorstep, he cleared the spyware from my computer and was thoroughly efficient and pleasant as he worked. I certainly was stressed about it all and now feel so relieved. Thank you I shall certainly call again with any computer problem I have.4.75 out of 5 StarsSandra Morris, Stratford-upon-avon - More than a year ago.
David was very good and talked us through what he was doing and answered our questions. Would use your company again - thank you for prompt and efficient service.5 out of 5 StarsLionel Kruger, Solihull - More than a year ago.
4.75 out of 5 StarsDiana Hanson from CAVI Society , Solihull - More than a year ago.
5 out of 5 StarsPhilip White, Birmingham - More than a year ago.
4.75 out of 5 StarsP K Hubbard, Leamington Spa - More than a year ago.
4.75 out of 5 StarsWendy Connelly, Solihull - More than a year ago.
I was extremely impressed by the compotence of your engineer. He diagnosed the problem with my computer extremely quickly and knew exactly what to do to restore my Pc to full working order. He was courteous, polite and extremely professional in his approach. The young lady who accompanied him on the visit on a fact finding mission was also charming and very professional. They are both an asset to your company and I would have no hesitation in using your services again.5 out of 5 StarsDiane Mason, Solihull - More than a year ago.
Brilliant service! Called to state the arrival time, and even arrived early. Options and costs were explained clearly and throughout the process, and the overall job was well worth the money and done very quickly. Wonderful all round.5 out of 5 StarsAdam Qureshi, Coventry - More than a year ago.
Thoroughly Professional from the minute I made the call for assistance to when they left. I was not made to feel inadequate because I was not aware of what the problem was but more that these things happen but more importantly it could be fixed !I need my computer for work so time was of the essence. Fast, very promp and kept me update thorough out of what may or may not need doing. They came recommended to me and now I know why ! Would definitely use again.5 out of 5 StarsKirsty Hiles, Solihull - More than a year ago.
What a quick and efficient service. David was most helpful5 out of 5 StarsLynne Emms, Solihull - More than a year ago.
As a first time User, I will definitely call upon you again if needed! Very impressed with professional, helpful and customer friendly style of working. Consequently, will tell others about you.4.75 out of 5 StarsGeoff Pimm from Castleoak Consultants Ltd, Coventry - More than a year ago.
Very good communication and customer service skills, willing to help resolve problem, spoke to isp on my behalf, patient and did not resort to technobabble, explained well. Polite and well mannered.5 out of 5 StarsAnna Taylor, Warwick - More than a year ago.
David was very friendly with an inpressive professional grasp of his suject. I thoroughly enjoyed watching and learning as he worked his way through the problems I had encountered.5 out of 5 StarsGraham Cornfield, Solihull - More than a year ago.
Superb service. Chris (the engineer who came out) was extremely knowledgeable, efficient and polite. He very quickly diagnosed the problem (the computer was running very slow) and rectified it, explaining all the while what he was doing and why he was doing it. He transformed my computer to the extent that it is now as good as new and the charges were very reasonable and considerably cheaper than buying a new computer...! I would certainly recommend PC PAL to anybody - a real 5 star service. Many thanks.5 out of 5 StarsDavid Holyoake, Warwick - More than a year ago.
4.75 out of 5 StarsAndrew Parsons, Solihull - More than a year ago.
This is the 4th or 5th time Dave has come to fix things. He is always extremely polite and takes the time to explain what is happening or not as the case may be. he is helpful in his suggestions and very calm in the way he works. I am always confident when he leaves that all is fixed and usually improved upon.5 out of 5 StarsJulie Westley from Property Hive Limited, Leamington Spa - More than a year ago.
Very satisfied4.5 out of 5 StarsJoan Humphreys, Warwick - More than a year ago.
Engineer diagnosed the problem immediately and efficiently created a broadband link for our second computer. Nothing was too much trouble.5 out of 5 StarsDerick Chambers, Coventry - More than a year ago.
Having used other PC repair call out services before, I am satisfied that PC Pal were excellent all round. From the first experience of the 'call centre' to David's repair of the fault, the service was excellent. David spent plenty of time diagnosing the problem thoroughly, rather than taking a 'we'll try this and see how it goes' attitude, which I have encountered from other businesses. All done with a friendly and knowledgable approach. Truly excellent - top marks!4.75 out of 5 StarsMike Weston, Birmingham - More than a year ago.
4.75 out of 5 StarsLeo Hayden, Coventry - More than a year ago.
4.5 out of 5 StarsSue Lawrence, Alcester - More than a year ago.
I was very pleased overall with the service & advice & advice given. very patient with someone elderly who still has the odd problem with conputering. Only one thing- I cannot find my Favourites bar. It seems to have disappeared4.5 out of 5 StarsDorothy Bishop, Solihull - More than a year ago.
I am lost without my laptop and have been experiencing problems over the last couple of months. David was very quick to diagnose the issue and then rather than rushing off, he stayed to check everything over completely and improved the quality further still. A very comprehensive and professional service.4.75 out of 5 StarsNikki Radvanyi, Solihull - More than a year ago.
Impressed by the efficiency with which Dave dealt with many of my problems I felt that he was doing his very best to please me and do what I wanted.5 out of 5 StarsRonald Edwards, Solihull - More than a year ago.
First computer company that a) Turned up on time + called before arrival to give ETA b)Solved problem without wasting time doing things that were not necessary c)Solved problem AND carried out extra bits and pieces within the hour. Great!!4.75 out of 5 StarsPaul Kerr, Warwick - More than a year ago.
Just a first rate experience throughout. PC Pal was recommended to me by a contact through LinkedIn (Dianne Brabham), and your service fully justified her recommendation.5 out of 5 StarsPaul Nixon from PN Logistics Ltd, Solihull - More than a year ago.
This is the 2nd time I've had PC Pal out to sort a problem on my laptop, and it was the same engineer each time. Very impressed with the communication, friendliness, professionalism. WOuldn't hesitate to call them again, although I hope I shan't have to! The first time I called them I also rang a local engineer who never even bothered returning my call!5 out of 5 StarsSarah Reading, Coventry - More than a year ago.
I was most impressed by your efficiency in sending an engineer to me within three hours of my telephoning your office, at a time to suit me (6.25 p.m.) Mr. Gauden telephoned to give me an estimate of his arrival time. He was courteous, pleasant and explained what he was doing and what he had found and done to repair my printer. He answered my questions (non-technical) politely and did not appear hurried.5 out of 5 StarsJohn Wood, Nuneaton - More than a year ago.
Chris rang to say when he would arrive and arrived when he said he would, despite the snow. He resolved the issue I had with friendly efficiency; much appreciated.4.75 out of 5 StarsDavid Goodall, Coventry - More than a year ago.
All OK and very satisfactory outcome - providing, of course, all works well when I come to use it again!!!4.75 out of 5 StarsDaphne Smallman, Solihull - More than a year ago.
4.5 out of 5 StarsMike Sellis, Solihull - More than a year ago.
rapid same day service and all fixed!5 out of 5 StarsMalcolm Knowles, Warwick - More than a year ago.
Using a local operation was my main aim, the response, from the first call to the arrival of the enngineer was first class. Computers can be quite intimidating to the ordinary person and a breakdown is very worrying, especialy when the local supplyer didn't want to know because it was out of warranty by 2 weeks!.David was excellent, very knowledgable and friendly, talked me through all that he was doing and checked and double checked my computer was working correctly before he left.5 out of 5 StarsMichael Price, Solihull - More than a year ago.
4.75 out of 5 StarsSusan Carmichael, Solihull - More than a year ago.
First impressions of any organisation usually become lasting impressions. So it was with PC Pal. The engineer arrived on time. The answers to my questions were straightforward and at no time was there any "geek speek". The work necessary was completed in a very professional way and my laptop is now in excellent working order. Therefore I would recommend PC Pal to anyone with pc problems.4.75 out of 5 StarsIvor Giles, Warwick - More than a year ago.
Thanks for such an excellent service. Dave was multi tasking superbly and solved all the issues we raised. We will certainly contact you again when the need arises.4.75 out of 5 StarsDebbie Stamp from Prism Communications & Management Ltd, Solihull - More than a year ago.
4.75 out of 5 StarsWalter J Mcdonald, Coventry - More than a year ago.
4.75 out of 5 StarsStuart Green, Birmingham - More than a year ago.
Chris arrived within the allotted time span and phoned ahead to warn of his arrival. He was friendly and approachable and we were able to ask questions which he answered in layman's terms. He dealt with problems that arose competently and this gave us confidence. We had a few peripheral problems that he also solved. We have previously been helped by another PC Pal engineer, David, and we can confidently say that these engineers from PC Pal get the job done in a friendly and efficient way.5 out of 5 StarsMaureen Smith, Coventry - More than a year ago.
Many thanks to David Allen at PC Pal for sorting out my computer problem. He did confirm that my keyboard had in fact "died" but spent a lot of time with my spare keyboard and successfully got it working. His patience answering my computer questions was appreciated. Well done David4 out of 5 StarsMargaret Price, Birmingham - More than a year ago.
4.5 out of 5 StarsGeoffrey Granvillle-davis, Solihull - More than a year ago.
5 out of 5 StarsDerek Benson, Redditch - More than a year ago.
The service provided during the time that David worked on my computer was excellent and he put my mind at rest that he would be able to resolve the problem without any hassle - which was a big concern of mine! I would definitely recommend using PC Pal again!4.75 out of 5 StarsAlison Neville, Birmingham - More than a year ago.
David was very willing to explain what he was doing as he cleaned up my computer after it had been infected with a virus. He was very helpful and successfully restored my laptop to full working order again! Thank you very much.5 out of 5 StarsSue Purkis, Solihull - More than a year ago.
On Monday, 8th November 2010 I phoned PC Pal to request a visit by your engineer, David Allen, who is familiar with my two computer set up. Apart from that he is the best IT specialist I have ever known and I look on him as a friend. My wife and I look forward to his visits and he has our total confidence. I cannot speak too highly of David. But the Call Centre staff were very indifferent and I was transferred to another person three times before I was asked any questions. Even then I had to repeat four times the reason why I needed a visit. I asked for David Allen personally to come but I was told that this could not be guaranteed and, obviously, the Call Centre did not know his name. The Call Centre has taken away all of the personal service I used to enjoy as a customer. Because of David I shall stay loyal to PC Pal but I am sure that you will lose customers and I would be hesitant from now on to recommend you to potential customers. Thanks again for your truly wonderful technical service.5 out of 5 StarsFrank Lane, Solihull - More than a year ago.
4.25 out of 5 StarsSarah Thomas, Coventry - More than a year ago.
Very good professional service4 out of 5 StarsAlfred Towers, Solihull - More than a year ago.
5 out of 5 StarsSusan Butler, Birmingham - More than a year ago.
I found PCPAL in my local BT directory. From first phone-call to solutions found I found the whole experience totally worry-free. A nasty pice of malware had got hold of my computer and rendered it functionless. The young lady on the enquiries booked me in the next morning. The engineer rang 30 minutes ahead. He took pains to fix the problem, explain safe browsing, and reconnect me to McAfee for future safe internet usage. I would recommend the company to any friends or family who had a problem.4.5 out of 5 StarsSteve Sharp, Warwick - More than a year ago.
The problem that I had where incoming emails had "jammed" was not a common fault and David went about solving the problem in an efficient and successful manner. His confident manner was very helpful.4.5 out of 5 StarsMarion Korn, Solihull - More than a year ago.
I was very impressed with friendliness and dedication of engineers.They took the trouble to explain everything from technical details in plain terms to getting to solving long standing gremlins in the system.I would have no hesitation in recommending this company Thank you.5 out of 5 StarsAlwyn Sparrow, Warwick - More than a year ago.
4.75 out of 5 StarsJohn Burrows, Solihull - More than a year ago.
Engineer arrived within agreed time slot, identified fault and repaired it quite quickly.4.5 out of 5 StarsHarry Fleet, Coventry - More than a year ago.
Dave was very knowledgeable and able to answer questions asked as well as fixing theissues and carrying out a fw tasks to make computer run a little better also4.75 out of 5 StarsNiki Newman, Solihull - More than a year ago.
I have faith in your abilities -otherwise I would not have called you - again. am very pleased with the outcome but cost is prohibitive if problems hasd been worse ...4.5 out of 5 StarsChristine Kehrer, Coventry - More than a year ago.
friendly efficient,and effective4.5 out of 5 StarsDavid Brown, Solihull - More than a year ago.
I could have spent many stressful months fitting a new router and installing a new internet provider and still not achieved what the PC Pal with his dedicated, professional skills. David was just fantastic. When he had finished we had enormous benefits from all that he had done. After all, benefits is what we all pay for with any purchase of products or service. At the same time I felt that I had gained a real friend in David and I can recommend, without hesitation, PC Pal for their second to none service. The stress they save and benefits they provide is worth every penny of their cost and to think that all that is just a telephone call away. Thank you again.5 out of 5 StarsFrank Lane, Solihull - More than a year ago.
David was very friendly, helpful and professional4.5 out of 5 StarsStephanie Boland, Coventry - More than a year ago.
In this day and age, it makes a refreshing change to find an Organisation that does what it says. I have used your services on a number of occasions and I have been more than satisfied with the results and I would have no hesitation in recommending your services to anyone. I have always received servility and excellent service - you say you will fix the problem and you do.5 out of 5 StarsMaurice Webb, Solihull - More than a year ago.
4.5 out of 5 StarsDavid Taylor, Solihull - More than a year ago.
This is the third time we've used PC Pal and each time they have been excellent at resolving our immediate IT problems and suggesting potential improvements to our systems for the future. It's really reassuring to know they are there to support us whenever we need them and we wouldn't consider asking anyone else to help us.4.5 out of 5 StarsAndrew Jones from Jones & Co, Solihull - More than a year ago.
Unfortunately, my right arm is in plaster from wrist to shouder bone, you try riting with lh digit finger only! otherwise i would.4.75 out of 5 StarsMichael Moorhouse from MEMDEC, Solihull - More than a year ago.
Very helpful engineers. Several problems solved in short period of time.4.75 out of 5 StarsDavid Gentle from Education Consultancy, Solihull - More than a year ago.
I have had nothing but good experiences with PC Pal. They are quick to respond and always complete the job, with lots of tips for 'good practices'. They listen to the problem and have never made me feel inadequate or useless with a problem. All the engineers I have encountered are smart polite and efficient in the way they work and have been very helpful over the telephone with very small questions and issues. I wouldn't hesitate to recommend them to any small business owner who needs pc support. They are both honest in their views and accurate in their work and don't 'blind me with science' so that I can't follow what is happening.5 out of 5 StarsJulie Westley from Property Hive Ltd, Leamington Spa - More than a year ago.
The experience was good, the engineer explained the issues very clearly.4 out of 5 StarsJohn Templeman, Solihull - More than a year ago.
The engineer was very helpful, and efficient. Am delighted sith the visit.4.75 out of 5 StarsRobert Crumpler, Solihull - More than a year ago.
I wish i had called you out before i did it would have so much difference to me.5 out of 5 StarsStephen Hadsley, Coventry - More than a year ago.
David was approachable and friendly whilst maintaining a professional service. He kept me fully infomrd of what he was doing and how long processes would take. He arrived to a pc that would do nothing and left me with a fully functioning machine.4 out of 5 StarsJanet Neale, Leamington Spa - More than a year ago.
The precise nnature of my problem was uncertain. David identified what the problem was and remedied it very efficiently.5 out of 5 StarsBrian Jones, Solihull - More than a year ago.
Thanks for your prompt response to our loss of internet connection and for getting us back online-as reliable as ever!4.75 out of 5 StarsBrian Burch, Solihull - More than a year ago.
very efficient4.25 out of 5 StarsMelvyn Bellamy, Henley-in-arden - More than a year ago.
Friendly, efficient and the engineer had time to explain to me in a language I understood what he was doing. He did clean up my start up menu but as a result I now have a log in box that I didn't have before -4.75 out of 5 StarsKen Jones, Birmingham - More than a year ago.
For a long time I ad problems linking my emails to my outlook storage area. However, PCPAL had this sorted within the hour ,they also set up my other eamil address inot my outlook area.4.75 out of 5 StarsDavid Austin, Leamington Spa - More than a year ago.
Superb response from the moment I made the call. Friendly and helpfull technicians. Would certainly pass their number on and use again.5 out of 5 StarsBob Mcwilliams, Solihull - More than a year ago.
Straightforward sensible advice4.25 out of 5 StarsPete English from This Way Up, Solihull - More than a year ago.
excellent service all round and very thankful for it5 out of 5 StarsJoy Marshall, Bedworth - More than a year ago.
He was very friendly and tried to explain to a non technical person the problem and what he was doing.5 out of 5 StarsJill Fradley, Stratford-upon-avon - More than a year ago.
Excellent! efficient service with clear explanations of faults.4.5 out of 5 StarsRita Poulson, Atherstone - More than a year ago.
I have used the company a few times. I have an old computer but they always have time and patience to sort out my problems . Courteous and show what was wrong. Have recommended to friends.4.75 out of 5 StarsLynn Macdonald, Solihull - More than a year ago.
David identified the problem and introduced a solution which works well. The limited solution applied by another PC support firm had not been lastingly effective.4.75 out of 5 StarsNeil Firkins, Solihull - More than a year ago.
very efficient5 out of 5 StarsJohn Eardley, Coventry - More than a year ago.
Very quick response to my call and David explained what he was doing to try and resolve the problem. As it turned out I needed a new screen and this was sourced quickly and replacement schedule set up quickly.4 out of 5 StarsDouglas Hall, Birmingham - More than a year ago.
efficient knew what he was about.5 out of 5 StarsTed Rudge from MAUTED, Solihull - More than a year ago.
As usual, a reliable and excellent service. Thank you and keep up the good work!4.75 out of 5 StarsDebbie Stamp, Solihull - More than a year ago.
PC Pal continues to exceed service expectations. Engineer is friendly, knowledgeable and most importantly fixed the problem on the spot. Very happy. Will use again and recommend widely.5 out of 5 StarsRachel Maclean from Packt Publishing, Birmingham - More than a year ago.
I was again very pleased with your service and will use you again Regards John Griffiths5 out of 5 StarsJohn Griffiths from S R T, Solihull - More than a year ago.
Excellent help with all queries raised. Hope I can put instructions into operation after he has gone!4.75 out of 5 StarsDaphne Smallman, Solihull - More than a year ago.
Our Desktop Computer Repair Services
Your local PC PAL Engineers are specialists in Desktop / PC services, covering all models of desktops including Apple Macs right down to component level. We arrange an on-site visit (at a time to convenient to you) and complete 99% of repairs on site, there and then! Your local engineer carries an extensive range of spare parts and genuine software, enabling us to ensure your computer is up and working again with the minimum of fuss and delay.
New PC installations
We can help you setup your new computer or laptop correctly.
Email Problems
Assistance with either setting up or getting it back.
Internet Problems
We can help you get back on-line and surfing again.
Wireless Problems
Solutions for wireless problems.
Internet Security
Get Protected from all the latest threats.
Computer Repairs
Our engineers will make your laptop happy again.
Personal Shopper
Let our engineers help you shop for your new computer.
Viruses & Malware
We are experts at clearing viruses from your PC or laptop.
Slow Computer
Making your computer feel brand new!
Software Problems
Blue screen white text – please telephone us immediately.
Computer Upgrades
Turning your computer into the speedy machine it used to be.
Apple Macs
We can repair Apple iMacs and Macbooks.
Tuition
Giving you a helping hand. Whatever your experience.
Online Family Safety
We can help you to protect your children online.
Our Laptop Repair Services
Your local PC PAL Engineers are specialists in repairs all models of laptop, netbooks and notebooks, including Apple Macbooks right down to component level. We arrange an on-site visit (at a time to convenient to you) and complete 99% of repairs on site, there and then! Your local engineer carries an extensive range of spare parts and genuine software, enabling us to ensure your computer is up and working again with the minimum of fuss and delay.
Screen Repairs
We repair or replace broken, cracked & flickering screens.
Broken Back Light
We repair back-light issues without replacing the screen.
Liquid Damage
We repair submarine laptops to coffee spills.
Socket Repairs
No power, broken power socket or suspected faulty charger.
Motherboard Repairs
Distorted graphics, powering issues & no image on screen.
Broken Keyboards
We can repair and replace broken laptop keyboards.
Our Smartphone and Tablet Services
Your local PC PAL Engineers are able to repair and provide support for all makes of smartphones, including iPhone, BlackBerry, HTC and Samsung models. Your Engineers are also able to repair and provide support for all makes of tablets, including iPad, Samsung Galaxy, Amazon, HTC and BlackBerry models.
Screen Repairs
We repair or replace broken, cracked & flickering screens.
Battery Replacement
Replacing your devices power source.
Email / Calendar Sync
Transfer content between devices.
Liquid Exposure
A simple splash or washing machine incidents.
Software Issues
Devices not starting or requiring a software upgrade.
Wi-Fi Setup
Getting your device connected to the world.
Our Business Services
Your local PC PAL Engineers are specialists in providing IT Support to Small Businesses. We understand that your business will not function efficiently without working computers and a solid internet connection. Whether your issues are slow computers, or your network has gone down, please give your local PC Engineer a call and we can often be there on-site the very same day! So don’t delay and call in the experts as your IT systems are too important to be left to chance!
IT Support Contracts
Our Helpdesk & Support package.
Ad Hoc Support
We support business on a pay as you use basis as well.
Online Backup
Keeping your data safe from fire, theft and failure.
Networking
Set up a better network allowing you to share files and printers.
Office 365
We can help your company work smarter using Office 365.
Apple Macs
We repair Apple iMacs and Macbooks.
Laptop Repairs
We can repair your laptops to make them happy again.
Internet Problems
We help you get back on-line and surfing again.
Internet Security
Get protection from all the latest threats.
Viruses & Malware
We are experts at clearing viruses from your computers.
Slow Computer
Make your computer run like new again!
Software Problems
Anything from BSOD, glitches and your computer cutting out!
Wireless Problems
Cut the chains from your laptop & set yourself free!
Computer Upgrades
Turning your computer into the speedy machine it used to be.
Address : 1 Somewhere Road, Solihull, B91 2BN - E-mail: [email protected]
Computer Repairs Somewhere Ville and Laptop Repairs Somewhere Ville
We can provide Computer Repair services in Somewhere Ville and the surrounding areas. In Somewhere Ville and the surrounding areas we can help set up new computers, remove a virus or spyware, fix broadband or wireless issues, help with email problems and much, much more in Somewhere Ville.
We also repair Laptops, Netbooks and smartphones in the Somewhere Ville area. We can replace screens, keyboard, broken DC sockets and much more.
Whatever your problem, please give PC PAL Somewhere Ville a call on 0121 706 0010 for a discussion about how we can help! We also carry out Laptop Repairs in your Home or Office.
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