IT Support for your Franchise Network
When your franchisees' businesses relies on your computer, email or Internet connection, you need someone to rely on when things go wrong. Our IT Support for Franchise Network package would definitely be our first recommendation to your business and has been specialised designed to suit the specific needs of a franchisee's business.
We support many franchise businesses, from one man/ woman operations to larger management franchises with remote/ home based workers. Our team of friendly & reliable engineers are experienced and equipped to deal with any IT issue your franchisee's business will face and provide a rapid and reliable service to get your franchisee's business back up and running with the minimum of fuss or delay.
Please take a moment to read our Customer Charter, see a small selection of the businesses who trust us to look after their IT needs as well as the testimonials they have kindly given us.
We have a number of monthly packages available to you and please talk to us if you have any questions:
| SUPPORT PACKAGE: | BRONZE | SILVER | GOLD | PLATINUM |
| Summary | 24-7 monitoring, standard support charges | 24-7 monitoring & protection, discounted support charges, enhanced priority | 24-7 monitoring & protection, inclusive remote & onsite support, discounted support charges, further enhanced priority | The full, priority service with everything included (subject to availability) |
| Per Computer per Month | £12 | £19 | £32 | £60 |
| Price per Day (30 days) | £0.40 | £0.63 | £1.06 | £2.00 |
| Minimum contract Term | 3 Months | 3 Months | 3 Months | 3 Months |
| RESPONSE TIMES | ||||
| Telephone Support | Normal availability | Within 6 working hours | Within 4 working hours | Within 3 working hours |
| On-site Support | Normal availability | Next working day | Within 8 working hours | Within 6 working hours |
| Contact hours | Mon-Fri, 9am to 5.30pm | Mon-Fri, 9am to 5.30pm | Mon-Fri, 9am to 5.30pm | Mon-Fri, 8am to 8pm |
| PROTECTION & MONITORING | ||||
| Active 24/7 Systems Monitoring |  |
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| Automatic system updates | |
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| PC PAL Anti-virus software | £40 per year | |
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| PC PAL Secure Online Backup | £40 per year | |
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| SUPPORT CHARGES | ||||
| Remote/Telephone Support (per 15 min blocks) | £15 | £10 | |
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| On-site Support per hour (min 1 hour charge) | £59 | £49 | 1 hour included per month (thereafter £39) | |
| EXTRAS | ||||
| Discount for additional computers on the same support level at the same premises | N/A | 10% | 20% | 30% |
| Monthly Newsletter and Tips | |
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We also have a PDF version of the PC PAL Business IT Services table above, as well as the PC PAL Business IT Services - Agreement which we ask customers to complete to set up the support service.
Find your local engineer to talk about this service today or if you have any further questions, please visit our IT Support for Business FAQ's page.
You may also wish to read the IT Support for Business Terms and Conditions page.
All prices exclude VAT (which may be applicable) and packages may not be available in all areas.
