Broadband Genie

Tips & How-to's 13th December 2012 6790

5 Tips for Troubleshooting Your Home Broadband Connection

Doesn’t it always seem like your home broadband connection has problems at the most inopportune times? Just when you really need it, suddenly something goes wrong. Troubleshooting the outage can be frustrating because you often don’t have the information you need at your fingertips. Print this article out and keep it handy so you’ll have what you need when the time comes. Here are five tips to get you back up and running as quickly as possible:

1. Check Your ISP’s Service Page. Of course, if your broadband is down, you can’t do this using that connection! But if you can use your smartphone, do a quick check on your ISP service page to see if there’s some kind of broad outage that’s affecting you. It won’t help you fix it, but at least you’ll know the problem isn’t on your end.  You can also verify this by calling your ISP’s customer service line.

2. Check Your Wires. Even if you’re on a wireless system, there are cables related to your internet connection that can be checked. It only takes a minute to do, and at least you’ll be able to either fix it or rule that out as the problem. Check any wires that come into the house either from your cable company, satellite dish or phone line. If any of these appear to be damaged, call the company to come out and fix the problem. Then check all the cable connections inside the house as well.

3. Power Cycle. If all the connections check out, the next thing you need to do is power down your modem, wait 1 minute and then power it back up. This power cycling resets everything and will often solve many home broadband connection problems. If that doesn’t work, do a more thorough power cycling of each device. Turn all devices off, wait 5 minutes then power up the modem, followed by powering up the router or hub, and lastly powering up your computer or other device. Be sure to let each point go through its full power-up cycle before moving on to the next device. Look at your device user manuals to be sure you understand what the different lights mean as they indicate the device’s status.

4. Satellite Problems. If you use a satellite service for your Internet access, the next thing you need to check is to make sure your dish’s line of sight hasn’t changed. Overgrown plants or debris such as snow, ice or leaves might be blocking the sight line. That could mean getting on the roof, so be careful. If your dish needs repositioning, you’ll want to call your provider to do that. Of course, it’s also possible that severe weather far away or even sunspots are interfering, and there’s nothing you can do about those!

5. Wireless Problems. If you’re using a wireless router, that device could be the source of the problem as well. Check your manual to see if it can walk you through checking out the proper configuration and security settings. If not, call your ISP for help.

If you follow these simple five steps, you’ll probably be able to get your home broadband connection back up and running in no time, or you might at least find out that the problem is something beyond your control. Either way, having the information you need readily accessible will help you minimize any down time you experience.

Author Bio: Elizabeth Hooper writes for Broadband Genie, the consumer advice site for home broadband.


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